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Topic: Is this RWAP, damaged by Post office, PM sender? HELP!

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Subject: Is this RWAP, damaged by Post office, PM sender? HELP!
Date Posted: 6/11/2009 11:58 PM ET
Member Since: 4/22/2009
Posts: 53
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I got some books today.  They were wrapped in nothing but the PBS wrapper.  Two books wrapped together, no plastic, nothing.  They had very inadequate tape, just minimal tape along where the paper joined.  No tape on edges.  3 of the 4 corners were ripped open and one was almost completely gone.  The package was literally held together by 5 1-inch pieces of tape.  Half the seam where the wrappers joined was exposed.  Honestly, I'm shocked both books got here and in one piece. 

So is this RWAP?  Is it damaged by post office or do I do it some other way?  Just PM the sender and politely tell them the wrapping they did was sorely inadequate and they should be careful in the future.  Just recieve the books and add a note of this where is says "Anything else we should keep on the records" (or something like that.) 

I'm fairly new and this is the first time I've had any issue with anything.

Date Posted: 6/12/2009 12:07 AM ET
Member Since: 12/9/2007
Posts: 9,601
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Were the books damaged?  How were they damaged?  If it's only that the wrappers were inadequate and no damage was done then it isn't RWAP at all.  If there is damage done and it is ony because of poor wrapping and only that the USPS was hard on them, then yes, it would be RWAP.  If the books are okay and still postable then you accept them without RWAP, but send a gentle message on the survey about the wrapping problem and how it could be imporved.

Ruth

send the gentle message in the upper part where it is to the member.  Only if there was damage would I put anything in the lower part.

 



Last Edited on: 6/12/09 12:08 AM ET - Total times edited: 1
Date Posted: 6/12/2009 12:08 AM ET
Member Since: 7/19/2008
Posts: 15,448
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Were they damaged? 

Then RWAP by USPS with a note that wrapping contributed.  PBS recommends you sending a polite PM about the wrapping.  If you mark it as RWAP by USPS, then the sender gets the credit unless you ask for it.   And make sure to note the problem wrapping in the comment section.  This also means that the books will be removed from your bookcase (where they are put on hold by the system).

If they were not damaged.  (Check for water damage and stains.)  Then be sure to put a note in the comment section about the wrapping.  PBS keeps records of this.  If folks get enough comments TPTB (the powers that be) will contact the sender.

And be sure to comment if it was Scotch tape rather than shipping tape.

Date Posted: 6/12/2009 12:14 AM ET
Member Since: 4/22/2009
Posts: 53
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OK, thanks.  The books are still postable.  The one has some damage to the corner that was hanging out of the package, but nothing severe... could be it was damaged with reading also and that way before it was shipped.  I'll recieve them as good and just PM the sender a little note and also make a note for TPTB.  :D

Date Posted: 6/12/2009 12:19 AM ET
Member Since: 7/19/2008
Posts: 15,448
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And be prepared for the sender to get defensive.  Even the most polite notes I've sent about wrapping can come back with flames attached.

Date Posted: 6/12/2009 12:25 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Whatever you decide about book condition, I would definately use the 'comment' section of the log-in page. 

I frequently use this section to leave comments, both good and bad.  Well wrapped in bubble mailer but unfortunate meeting with the Sampsonite Gorilla inflicting Media Maul?  No plastic underwrap and inadequate tape but book arrived in acceptable condition?  Well wrapped with plastic underwarap and book arrived in excellent condition?  It only takes me a moment, and IMO gives PBS  admin a slice of real life...the reality of Media Mail, and the information to build a profile if TPTB should need to investigate a member I've received books from :-) 

Date Posted: 6/12/2009 12:37 AM ET
Member Since: 7/19/2008
Posts: 15,448
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That comment section is how TPTB find out about recurring problems.  Very important step.  And it is up to us to help them track the problems.  A one time event gets treated very differently than a pattern.

Date Posted: 6/12/2009 1:19 AM ET
Member Since: 8/17/2005
Posts: 1,586
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I THINK  in the rules it states not to use scotch tape....I am not positive....if they used it and it's against the guidelines you can mark it rwap...but read the rules...I use a heavy packing tape the P O  cannot wreck my sends....well unless they really work at it



Last Edited on: 6/12/09 1:20 AM ET - Total times edited: 1
Date Posted: 6/12/2009 2:29 PM ET
Member Since: 7/31/2007
Posts: 2,690
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"if they used it and it's against the guidelines you can mark it rwap"

I would have to disagree strongly with this statement....simply the use of scotch tape, even though it says not to use only it in the guidelines does not make in and of itself a RWAP.....now, if the books were damaged then packaging would be a contributing factor.

Date Posted: 6/12/2009 4:53 PM ET
Member Since: 2/19/2008
Posts: 2,007
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I agree with Christy on this.  Unless there's a problem with the actual book itself I don't RWAP.  I've gotten books that were in great shape, and the wrapper looks like it was run over by a stump grinder, or was woefully inadequate for the job, and those I won't RWAP, but I will note it, and PM the sender about it.

In my viewpoint the book itself should always be the focus of the transaction, and RWAP should only apply to the actual condition of the book.  Think of it this way, if I make a crazy RC that says I require a neon green bookmark placed between pages 52 and 53 of any book sent, and you accept that condition and mail me a book with a neon orange bookmark instead technically I could RWAP because it doesn't conform to my RC.  But does that affect the condition of the book itself in any way?  No, it doesn't, and getting books that we want to read is the whole point of this club.