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Topic: RWAP without guilt

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Subject: RWAP without guilt
Date Posted: 5/4/2011 3:15 PM ET
Member Since: 10/1/2008
Posts: 837
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I have seen a lot of posts from people saying that they feel "bad" for RWAP'ing a book, or that they "don't want to be mean, but..."  I have even been that person.

I know this is probably going to start a debate BUT, I have decided that I am not going to feel bad about it anymore.  I realized, when going through some books I recently got (all of which were fine) that these books AREN'T free, contrary to what some people like to say.  For every book I get through PBS, I may or may not have paid for a book that I mailed, but I have at least paid to mail a book to someone else.  

If I went into Walmart and bought a lamp, I would not feel bad for taking it back if it wasn't in the condition it was supposed to be in.  In that case, I expect new.  At PBS, I don't expect new, or perfect, but I DO have expectations that the book that is mailed to me meet posting guidelines. 

No issues, or problems... just wanted to say add me to the list of people who will RWAP if a book is sent to me that does not meet site guidelines!  WITHOUT GUILT!

Rant over smiley

Date Posted: 5/4/2011 3:50 PM ET
Member Since: 4/30/2007
Posts: 2,728
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No one should feel guilty for following the rules of this site.  The rules say that books that do not meet posting guidelines should be marked RWAP- it's not really supposed to be optional.  I would feel more guilty for NOT marking an unpostable book RWAP.

Date Posted: 5/4/2011 3:58 PM ET
Member Since: 1/17/2009
Posts: 10,239
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The rules say that books that do not meet posting guidelines should be marked RWAP- it's not really supposed to be optional.

As someone who takes a more liberal view of marking RWAPS... it is not that I think that  RWAPs should go unmarked ... it is more that I try to give the sender the benefit of the doubt sometimes on questionable (but not clearly RWAP) things.

Personally, I find quite a bit of gray area in the rules.

But I do not feel guilty over marking RWAP when I do, ever. I am always polite, but I am not "too nice", if you know what I mean. "Too nice" people get taken advantage of .... and I don't let people get away with stuff because I don't want to make waves. I'll make the waves when they are needed!

Date Posted: 5/4/2011 7:23 PM ET
Member Since: 7/19/2008
Posts: 15,485
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I hesitate before asking for a credit refund.  No hesitation for marking a RWAP.  I want the RWAP on the record, in case it is a repeated problem.

Date Posted: 5/4/2011 7:40 PM ET
Member Since: 8/3/2009
Posts: 568
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I RWAPed without asking for a credit refund (it was damaged by the USPS, and even came in a little bag that apologized), and the sender still sent my credit back. I don't really want it back, but I've offered to return it and they haven't replied, so....

I agree, RWAPs, on either side, are not the kiss of death and we shouldn't shy away from using them when appropriate. Stuff happens.

Matt C. (mattc) - ,
Date Posted: 5/4/2011 7:46 PM ET
Member Since: 8/13/2008
Posts: 3,849
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I will always feel bad marking something RWAP, but I have done it several times, just for the integrity of the site.  I only mark RWAP if I can copy and paste something from the rules showing a clear violation.  I don't usually ask for a credit back, and I also check out the person's profile before I send any message...I'll definitely word it differently depending on how long the person's been here.

Date Posted: 5/4/2011 8:34 PM ET
Member Since: 10/24/2008
Posts: 1,498
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I didn't feel guilty when I did my first RWAP. The book was clearly an unpostable and the person sent it anyway. They may be readable, but ther'e not postable.

Date Posted: 5/4/2011 10:16 PM ET
Member Since: 8/15/2007
Posts: 3,044
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I just RWAPed this week. I had RCs, they weren't really met; however, I would have overlooked it had it not been for the book not being postable by PBS guidelines. So no guilt at all. I do feel icky that she might not give my credit back (she said she would when I sent it back so I sent her the stuff about 2 credits and sending them before I mail but haven't heard back). I would like to order another copy, but I'm short on credits so I might just take the unpostable and repair it best I can if she doesn't refund. So yeah, no guilt! lol

Date Posted: 5/4/2011 11:28 PM ET
Member Since: 9/11/2005
Posts: 905
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Somewhat the other side of the coin:  I send out a lot of books and try to fit anybody's PC's, but once in awhile I will miss a problem.  I never feel bad if somebody tells me aboout this and whether RWAP is marked or not, I will refund their credit right away with no hard feelings and no guilt, too. 

Date Posted: 5/5/2011 11:03 AM ET
Member Since: 7/12/2010
Posts: 4,177
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I wouldn't feel guilty at all about clicking the RWAP button.  It helps maintain the integrity of the site.  I also have no problem with deciding when a book (even tho it meets posting standards) shouldn't be posted.  That also maintains the integrity of the site.  As for asking for a Credit Refund on an RWAP; I wouldn't ask unless the book was a blantant violation of the standards set for postability.  In interest of full disclosure, thats easier for me to do since I've been lucky enough to build up a comfortable Credit Cache.


Last Edited on: 5/5/11 11:03 AM ET - Total times edited: 1
Date Posted: 5/5/2011 1:16 PM ET
Member Since: 8/17/2006
Posts: 632
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I received a book this week that didn't meet posting guidelines...liquid damage, wavy pages and some sort of brown stuff had been spilled on the cover. But...I have to admit that I was reluctant to RWAP. Not because I would feel guilty but because in the past when I have marked RWAP I have received flaming angry replies in return suggesting that I was lying, trying to "steal'' a book, etc etc.  So, I was reluctant to report this one....I mulled it over for a day or two and finally did mark it as being a problem book. I went home last night from work expecting to find an angry PM waiting for me this morning.....

But I didn't. The sender apologized for the damaged book and refunded my credit. No flames. No accusations. For once, I was treated in the same respectful manner that I used to let the sender know that the book was not acceptable.

I will probably always mull it over for awhile before finally pushing the RWAP button because I'm just one of those people that wants to avoid conflict (read as "chicken'' ha ha). I usually end up taking a deep breath and reporting it as a problem transaction because I agree....it is what keeps the integrity of the site. And members like the one I dealt with in this instance are also part of what keeps this site so awesome. She took care of the situation immediately and nicely.

Sianeka - ,
Date Posted: 5/5/2011 1:23 PM ET
Member Since: 2/8/2007
Posts: 6,630
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It isn't being "nice" to all the OTHER members of PBS when you don't mark a RWAP transaction as RWAP.

Using the RWAP function is the way the site maintains quality control for posted books.  It isn't a "reprimand" or "punishment" to a member for sending an unpostable book, it's a factual recording of the way the transaction went down.   So please don't view them as a "bad" thing to do to somebody else, or that it isn't "nice" to do.  Actually, it's one of the nicest things you can do for all the other members of PBS, by helping to educate another member on posting guidelines so they will hopefully in future post PBS-quality books for other members to enjoy and happily receive the editions they requested, instead of posting incorrect editions or nonpostables that cause problems for other members.

You don't want to lie to PBS, do you?  Then don't fail to mark a problem transaction as a problem transaction.  (If you fail to mark it as such, it goes on record as being a perfectly satisfactory transaction, and you don't want that, do you?)

Date Posted: 5/5/2011 2:13 PM ET
Member Since: 4/30/2007
Posts: 2,728
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Juli, if you are receiving rude replies that accuse you of stealing books, etc., you should be reporting those PMs to PBS via the Contact Us link.  They will contact the member and remind them of the site rule about no abusive PMs allowed.  I'm not a fan of conflict either, but you can't let the chance of that keep you from reporting problem transactions.  You may not always get your credit refunded, but at least the transaction record will be accurate, and maybe the sender of the problem book learned a thing or two and won't send books like that to others.

Btw, I've received probably a dozen books that I've had to mark RWAP, and only 1 of those senders was rude about it and accused me of lying to get a free book.  I politely offered to send photos of the damage (disgusting brown liquid stains all down the inside of the binding, bleeding through about 20 pages), to which the sender replied not to bother, refunded my credit, and warned me to never order from her again.  Ummm, no problem there!  All of the other transactions were resolved painlessly and conflict-free.

Date Posted: 5/5/2011 6:32 PM ET
Member Since: 3/27/2009
Posts: 1,516
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I have no problem marking a book RWAP if it doens't meet PBS guidelines.  I've had to mark 4 as such so far.  2 remain unresolved.  The people just wanted to argue about the books and I got the standard it's "perfectly readable" excuse.  The other two were resovled quickly and with prompt apologies from the sender.