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Topic: RWAP because the label was handwritten

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Subject: RWAP because the label was handwritten
Date Posted: 3/2/2011 5:46 PM ET
Member Since: 6/23/2010
Posts: 148
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I just received my first RWAP because the label was handwritten.  The receiver said the book was fine and she didn't have a problem with it but stated that the label was handwritten. I sent a PM to the receiver with copied and pasted information from the help center that handwritten labels are permitted.  The receiver also marked her requestor conditions were not met - there were none. I am probably dealing with a newbie and need a dose of patience. She requested, I accepted her request for this book on 2/24.  The book was mailed on 2/25 and she received it on 3/2.  Will TPTB, change the status of this transaction status? =) ok, here's where I am whining like a 2-year old.  It is not fair to have a book marked RWAP when the book was in good shape, arrived in a week.

BTW, our printer broke midweek last week and on Sunday we bought another one.  I would rather be printing labels because I won't make mistakes and I don't have to check the address 2-3 times to make sure I wrote the address correctly.

Debbie H.

Date Posted: 3/2/2011 5:58 PM ET
Member Since: 8/30/2006
Posts: 172
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must be the same requestor I had! I just got a RWAP because of requestor conditions not being met - my first also. Does anyone know how I can check her conditions? I'm very picky about accepting conditions and I'd like to know what I missed on this one. (though imo IF the problem is true, then it's a postable issue not requestor conditions issue.) I gave the credit back though she didn't ask for it.

and you're right! Your book should not have been marked RWAP at all! 

Date Posted: 3/2/2011 6:00 PM ET
Member Since: 9/25/2008
Posts: 4,774
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I'd ask the receipient to mark the RWAP "marked in error" as handwritten addresses are allowed and that she did not have requestor conditions for this order.

The RWAP isn't going to hurt your account and if your account was ever looked at in detail there is a record of this and she says the book was fine.


Date Posted: 3/2/2011 6:01 PM ET
Member Since: 5/15/2005
Posts: 1,328
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You can check the requestor conditions, if any, under your transaction archive. Find the transaction and click the details link on the right. If there are any they will appear under the details.

Date Posted: 3/2/2011 6:11 PM ET
Member Since: 5/15/2005
Posts: 1,328
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To the OP - it's frustrating and while I'd ask the requestor to change it to marked RWAP in error, if TPTB ever feel the need to review your account, they'll see all the information in the transaction and see that it shouldn't have been marked RWAP.

I wouldn't contact TPTB on this but if you feel strongly about it, you could certainly give it a try. Even if they don't change the RWAP, maybe they'll contact the other member and make sure they understand how marking books is supposed to be handled.

Date Posted: 3/2/2011 6:13 PM ET
Member Since: 8/30/2006
Posts: 172
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Thanks Lsressler - I did check there and didn't see any, but wasn't sure if they would show there.

Date Posted: 3/2/2011 7:09 PM ET
Member Since: 7/19/2008
Posts: 15,485
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While getting a RWAP feels awful, PBS is looking for folks that repeatedly receive them.  One will not hurt your record.  Getting several, all for the same reason, is serious.

Just be sure to send any PMs fromn the book transaction page.  Use the PM button.  Don't go to their profile and then PM.  That way your PMs will go into the book transaction archive.  Where PBS can find it if they ever need to review either account.

Date Posted: 3/2/2011 7:48 PM ET
Member Since: 2/26/2006
Posts: 35,125
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This really irks me.  Why would someone (newbie or not) mark a transaction RWAP for a hand written label?  The book made it, so it makes no sense at all!

Date Posted: 3/2/2011 8:03 PM ET
Member Since: 12/10/2009
Posts: 2,581
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Since this is a newbie, she has a tour guide. PM her and suggest she ask her tour guide for some guidance on this transaction.

Date Posted: 3/2/2011 9:15 PM ET
Member Since: 12/28/2006
Posts: 14,177
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An undeserved RWAP.  If the receiver does not quickly resolve it to your satisfaction, I would consider notifying TPTB . . . JIC she has an usually high number of RWAP's.  If she has a history of this, your information could result in a review of her account not yours.

Date Posted: 3/2/2011 10:16 PM ET
Member Since: 1/2/2011
Posts: 212
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I second Fara's advice, ask the receiver to talk to their Tour Guide so they can back you up. Then see if the receiver will change it to RWAP in error to clear the mark from your account.

Good luck!

Date Posted: 3/2/2011 11:30 PM ET
Member Since: 1/21/2009
Posts: 11,920
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That requestor is wrong.  I hope you can get it straightened out.  One thing I learned was to archive all the PMs the person sends you, just in case.  Talk to TPTB.  She seems to be confused.

Last Edited on: 3/2/11 11:31 PM ET - Total times edited: 1
Date Posted: 3/2/2011 11:43 PM ET
Member Since: 3/27/2009
Posts: 1,516
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How strange.  I wonder what would make someone think that receiving a perfectly fine book with a handwritten address qualifies as a problem?  Would love to know the "logic" on that one. 

Date Posted: 3/3/2011 5:49 AM ET
Member Since: 2/24/2010
Posts: 3,950
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I was shocked by the idea that someone would RWAP for a handwritten label. Who hasn't handwritten a label at least once?  I bet this requestor will continue this pattern and eventually get her account reviewed! One can only hope!

Date Posted: 3/3/2011 9:11 AM ET
Member Since: 6/13/2009
Posts: 503
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I got rwap' Ed for that once to!,, book was perfect... Arrived promptly.... But address was hand written. WTF?????
Date Posted: 3/3/2011 9:57 AM ET
Member Since: 2/13/2007
Posts: 2,276
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Aaaarrrggghhhh! I would be tempted to alert PBS to this person -- that member obviously doesn't have a clue and will continue a pattern of RWAPs for things that do not constitute a RWAP, but causes other members headaches.

Date Posted: 3/3/2011 10:01 AM ET
Member Since: 7/26/2006
Posts: 526
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Last Edited on: 4/28/11 8:19 AM ET - Total times edited: 1
Date Posted: 3/3/2011 10:54 AM ET
Member Since: 11/14/2008
Posts: 745
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I hand write all my addresses.  NEVER printed a label. 

Date Posted: 3/3/2011 10:59 AM ET
Member Since: 12/10/2009
Posts: 2,581
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I have reconsidered my position to a point;; No matter how new the member was, they figured out how to RWAP!!!

Date Posted: 3/3/2011 12:15 PM ET
Member Since: 8/15/2007
Posts: 3,044
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Wow, I think I receive more handwritten labels than printed ones. I have handwritten all mine for over a year now. I can't imagine an RWAP ever coming in to play over it.

Date Posted: 3/3/2011 1:33 PM ET
Member Since: 11/30/2007
Posts: 5,014
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Sounds like the member is trying to RWAP books for whatever excuse she can find. She's grabbing at straws. Your book was fine, so okay will RWAP for handwritten label or her nonexistent RC. What next, the label was crooked? Geez, some people will try anything to get a book free from people who will refund their credit. She didn't ask but sounds like she knew you would. Sounds like the PTB need to be contacted. It isn't fair that she RWAPed your book and now you have that on your record. Doesn't matter if the PTB only looks at you if you have a pattern, it's still there and needs to be removed. She's the one who has a problem and needs to change her ways and not penalize others who made sure everything was okay with the book they sent. If she has done this with you, she has done it with others and will continue to.

Date Posted: 3/3/2011 1:37 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Priscilla sez:

<<One thing I learned was to archive all the PMs the person sends you, just in case.>>

Just as a heads up, if you initiate all of your discussion from either the RWAP survey or the Transaction Archive, they will automatically be attached and recorded with that swap's record, which can be useful later on.  So even if you don't have them archived in your PMs, you should be able to find the discussion in your Transaction Archive.

Date Posted: 3/3/2011 1:57 PM ET
Member Since: 1/5/2007
Posts: 145
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If this is a Newbie I wonder if she got confused by the "!" mark next to the "Was this label handwritten?"  That grey exclamation mark makes it look like a handwritten label is not acceptable. 


Subject: RWAP due to hand-written label follow-up
Date Posted: 3/3/2011 6:45 PM ET
Member Since: 6/23/2010
Posts: 148
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Thanks everyone for your advice and comments. Last night I contacted TPTB and received an email telling me that the PMs show that there wasn't a problem with the trade and that this RWAP trade would not be a problem for me.  They told me I could ask the receiver to mark the transaction resolved but not to worry about it even if she doesn't mark the problem resolved.   TPTB called this a minor problem and I doubt they will be involved any further.  I asked the receiver to mark the problem resolved but I should have asked her to mark it marked RWAP in error.  I also copied/pasted the part in the help center about handwritten labels permitted to a PM to her.  I have heard nothing since sending follow up PMs to her yesterday.  So, it's time for me to move on =) although, I don't like that big red X sitting in my transaction archive. Again, thanks, all!

Date Posted: 3/4/2011 12:00 AM ET
Member Since: 10/14/2010
Posts: 577
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Give them the link to this thread as well.