|Unlock Forum posting with Annual Membership.|
I recently ordered a book, it arrived as a RWAP - water damage. I Pm'd the sender as a courtesy and they apologiesed but then told me to mark it as not received.
Don't I have to wait awhile to mark it not received?
Would this save the sender a "black" mark on her account?
I don't think we can mark books as 'not received'. She probably means for you to not log the book in as received, in which case the system will eventually (automatically) mark it as 'lost' and your credit will be returned.
And yes, this will show as a lost book from the sending member (a very small issue) instead of RWAP (a much different issue).
Did the sender use DC? If so, a couple other issues arise...such as USPS shows the book as delivered, but not logged in by you (which leaves some small doubts as to whether yourself or USPS are in error). Also the credit becomes an issue, when using DC the sender automatically received credit...by letting it go lost, PBS will refund your credit (at club expense, not the sender). IE she can keep her credit, and PBS will refund you an additional credit at the expense of other members.
Technically, the book should be marked RWAP (sender or USPS?), but of course the final choice is up to you. If undecided, you might check and see if you can tell if this is a new member...we sometimes cut them some slack until they get the hang of things around here. But if the sender used DC, I vote you RWAP for sure...keeping her credit amounts be being rewarded for sending unpostable books. In fact, if that's the case I'd be tempted to forward her pm to TPTB...they could check and see if she's developing a pattern.
Last Edited on: 9/5/10 2:09 PM ET - Total times edited: 2
This is why it's best to just use the system as it was designed--rather than PM'ing the person "outside the transaction" you should mark it Received, With a Problem and send her the PM in the space provided. This way, PBS has a record of the problem transaction. You can ask for your credit back (set a time frame, like one week) and let her know as soon as it's returned you'll mark the transaction as 'resolved.' You can still be courteous while working within the PBS system, but you aren't allowing someone to potentially get away with sending other people bad books too.
If we don't mark books that don't meet posting guidelines as RWAP, people are going to get away with it and think it's ok to do again. And then the person who DOES call them on it will be called a "picky trader." Do us all a favor--mark it RWAP.
Last Edited on: 9/5/10 8:59 AM ET - Total times edited: 1
The book should be marked Received / Received with a Problem (RWAP). Then there is a field to notify the sender of the damage and ask for your credit back.
I try not not to assume what someone wrote, unless it is crystal clear what they are conveying. Sometimes people are distracted and use terms that do not makes sense only to find out that they meant something else. It may very well be that she is trying to work around the system and maybe not.
This is from the help docs, this is the procedure your should follow. For the full document, please visit the help docs: There is a problem with a book I received. The Sender should follow this help doc: A requestor says there is a problem with a book I sent!
Books that arrive with one of the "official" problems listed above (Wrong book/inappropriate item ie ARC, Damaged, Damaged by USPS, Requestor Conditions Violation) need to be marked "Received, but with a problem" from the En Route to Me tab in My Account.
If a member (sender or requestor) is rude or abusive during a PM exchange about a book, we can be notified. We will review the PM exchange and take action commensurate to the offense.