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Yesterday, I received a wishlisted book (wrapped in kraft paper that was taped on with Scotch tape!) that I started reading before I was able to get to a computer to mark it "Received." A chapter or so in, I discovered underlining and highlighting in the first third of the book; I flipped through the rest of the book and it seems to be unmarked. It's also not super marked up, maybe a few paragraphs total. When I wishlisted it, I hadn't decided on whether I was going to re-post the book. Well now the decision is out of my hands because I can't re-post a book with writing and highlighting in it. It's not a big enough deal for me to ask for my credit back, but I'd also like to prevent another person from having to RWAP on this sender in case she makes a habit of sending out unpostable books; the cynic in me doubts this was an oversight while my inner Pollyanna insists I give her the benefit of the doubt. I'm going to RWAP this book as it's not postable per PBS. But before I do that, I've drafted a PM and would like your feedback! Hi Sender! I got Book Title and thank you for sending it to me; it got here really quickly. The USPS surprises me sometimes! I'm afraid I had to mark this RWAP because there was writing and highlighting in it, both of which make it unpostable by PBS rules. I'm not looking to get my credit back but just wanted to let you know what PBS' posting standards are because someone else might want their credit refunded if it happens again. I would also recommend using packing tape rather than Scotch tape because the kraft paper had come undone by the time I received it--good thing you'd wrapped in plastic first! Overall Condition:
No writing or highlighting or underlining on text pages
Sincerely, BigAppleBookworm
Do you ladies and gentlemen think this is okay to send to the sender? Last Edited on: 9/6/10 1:11 AM ET - Total times edited: 2 |
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I think it sounds great. Your not accusing her of knowingly sending out a RWAP book, but your also to the point. If I was the sender I would refund your credit just because of the nice and understanding the pm is. We are all human and like you said, maybe this book slipped by without her noticing this. |
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Very polite. I don't see how anyone could have any problem with it. And just FYI, packaging using only scotch tape is also against the guidelines: General Guidelines for Wrapping:
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Hi BigAppleBookworm, The message is very nice. However, any book can be considered a textbook, so her fault lay in not pming to see if you would accept it with underlinig, not in posting an unpostable book. So if you haven't sent the pm yet you may want to emphasize the textbook rule. This also allows you to post it as long as you pm the receiver and get permission. Since it's wishlisted, they might want it anyway. |
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Scotch tape is not accepted by the Post Office either. You have to use a heavier type tape. Your PM was very polite and direct. Good one! Wait for a response BEFORE marking issue resolved. |
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Nice PM BAB. Like Priscilla mentions, you may wish to wait before marking this one resolved. If you receive a reply, and a polite thank you, etc. than by all means mark it resolved. But you may not receive a reply (required) or a rude reply (nasty gram) in which case you will still have options. |
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I always report books in violation of PBS rules. If I can read them, I don't want the credit. If they return it to me, I send it back. I have plenty of credits. But bad books need to be reported. If someone is making a habit of it, that needs to stop. |
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Thanks for your feedback, everyone. The sender replied to my PM but didn't acknowledge any of the issues, just wrote "Thank you" and that was it. |
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