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Topic: RWAP Problem

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Subject: RWAP Problem
Date Posted: 3/1/2009 6:47 PM ET
Member Since: 11/27/2006
Posts: 167
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Ok. Here's the problem and I don't really know how to mark this.

I ordered 2 books from a member, I received 1 book but it wasn't one that I ordered.  Someone else received my 2 books and I received their 1 book.  Do I RWAP both of my books?  It's been a week and nothing has been resolved about getting my books.  I even told the original sender to not worry about the credit.  I have plenty of them and I've sent wrong books before.  But I still don't know who to send this book to.  I'll give it another week before I PM again.  I understand people have lives (unlike myself).

So, do I mark both books RWAP, wrong book?

Date Posted: 3/1/2009 7:07 PM ET
Member Since: 4/30/2007
Posts: 2,728
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I don't think you are supposed to mark it received at all- the book you ordered has NOT been received.  Check the Help Center for details, but I believe you can PM the sender and work this out with them.  Options include sending the book on to the person who was supposed to receive it, or sending it back to the sender, and you can request that the sender compensate you for the shipping for either of these options.  If you do nothing (or if the sender does not/will not respond to your PMs), the book will go lost, and the system will automatically order you another copy, if there is one in the system.  If not, it will go on your WL.

Date Posted: 3/1/2009 7:19 PM ET
Member Since: 4/7/2007
Posts: 663
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I goofed up once and sent two books out incorrectly, and didn't realize it until the member who received her book first contacted me. After the second person received the book I sent her, I had them send the books to each other. I gave each of them a credit for postage and refunded the book credits because of the inconvenience. So I was out two books and four credits.

It was just carelessness on my part - I've sent out 15 - 20 books at a time and never had a problem On this day I only had two books to send , wasn't paying attention, and reversed the labels. This costly mistake taught me to pay very close attention! ;-) 

I had the two members mark the books they received as RWAP - Wrong Book. That enabled me to refund the transaction credit. Then I gifted each of them a second credit.

Pam

Date Posted: 3/1/2009 7:20 PM ET
Member Since: 11/27/2006
Posts: 167
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Yeah. I've been in touch with the sender but it's been slow going. But, that's not really a problem.  I understand it may take a little while.

I understand what you're saying but, the books aren't lost.  Lost would seem to me, lost in the mail, never to be heard from again.  From what the original sender told me, the other person did receive my books.  So, the book I received was Received with a Problem/Wrong book. Yes? No? Maybe?

Date Posted: 3/1/2009 7:26 PM ET
Member Since: 9/20/2008
Posts: 1,513
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From what I remember of the HC (and no I'm not looking at them right this second) - RWAP: Wrong Book is supposed to be used in cases where it's the right TITLE but wrong ISBN/Binding/etc.

Date Posted: 3/1/2009 7:30 PM ET
Member Since: 11/27/2006
Posts: 167
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Aaah, I see.  Well, I'll leave it be for now.  I was just wondering if I was suppose to do anything.  Honestly, I've never received the wrong book before so, I didn't know what to do about it besides contacting the sender.  Ok, I'll leave it be for now.

Thanks everyone!!

Date Posted: 3/1/2009 7:31 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 10/3/10 7:33 PM ET - Total times edited: 1
Date Posted: 3/1/2009 7:33 PM ET
Member Since: 1/2/2006
Posts: 575
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 Do not mark them RWAP.  You have yet to receive a book. Pm the member with the following info from the help center.

I have received the wrong book twice. Both times I  just offered to send them off to the other member with a credit to cover my postage.

 

If you mixed up two requests and sent the wrong books to two people:

 

  • Contact both requestors.
    • Use the PM buttons on the active transactions for the books to let them know what happened.
  • You can ask the requestors to send the books to each other
    • You provide the addresses in PMs.
    • You should also offer them each a credit or postage for sending the book to the proper destination.
  • When the requestors get the books they requested, they can mark them received.
    • This means the sender "breaks even" on these transaction, but each book ends up with the person who requested it.
  • If the books are delayed enough to have been declared lost at PBS:
    • the requestors can still mark them received when they get them (giving you credit) from their Transaction Archives.
Date Posted: 3/1/2009 7:57 PM ET
Member Since: 11/27/2006
Posts: 167
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Ok.  I'll leave it be.

BUT (there's always a but)... we'll play the worst case scenerio game now.  What if the sender doesn't do anything?  I'm not saying the person won't.  When she sent me a PM, she really wanted to do the right thing.  I'm just really curious.  It just doesn't seem right to let books go lost.  Because they weren't lost.  They were sent to the wrong people and the sender didn't fix it.  What then?

Like I said before, I'm not saying this person won't make it right.  I seriously think she will.  I'm just curious if anyone knows.

Date Posted: 3/1/2009 8:30 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would let the books I ordered go lost. It could be an issue with there being no response from the member who go your books. 

I've received the wrong book twice now. The first time the sender buddied us each 2 credits and we marked the books as received.  Then we ordered the books from each other. 

The 2nd time, there was no response ever from the person who got my book.  I had the address of where the book I got was supposed to go because the inside wrapper was right the sender had just swapped the outside wrapper. (which is why I keep them together when I use the PBS wrapper).  The sender buddied me 2 credits and I assume the other person as well.  They had my inside label and sent the book to me but never responded to pms.  I sent them their book. I didn't mark my book as received until I actually had it in my hands.

If you never get a response then don't mark the book as received, let it go lost.  Send a final PM to the sender saying that you are going to post this book on x date if you don't hear from her as to where to send the book. She should be able to pull up the address from her transactions archive of the place it needs to go.  (I'm going to check on that)  But I wouldn't mark it as received until you actually get your book. Because you could send that to the right person and never get yours.

 

OK: she can reprint the label and access the address while it's still in the Books I've Mailed tab.  I can't see a way to do it from the transaction archive. But I've never had a book I've sent go lost so I don't know if there's a reprint option on a lost book or not. SHe might be able to get the address from PBS though.



Last Edited on: 3/1/09 8:33 PM ET - Total times edited: 1
Date Posted: 3/1/2009 8:34 PM ET
Member Since: 1/20/2009
Posts: 2,680
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I think in that case (the sender doing nothing), the books go lost, you and the other person get your credits back, and you both can keep the books you did recieve. Meanwhile, the sender never receives any type of credit for sending the books, and the books you originally requested will be re-requested by the system on your behalf. It may not seem right to let them go lost when you know they aren't, but if the sender isn't interested in fixing the issue, then that's exactly what you're supposed to allow to happen. PBS is largely based around the idea of everyone taking responsibility and doing what they're supposed to, so if the sender doesn't want to do that, then the system has measures in place to compensate.

And there shouldn't be a need to get anyone's address from PBS. I actually highly doubt that PBS would access and give out somebody's address if someone requested it directly from them. That's a pretty big privacy issue. A problem like this could only be resolved with everyone's cooperation. If both requestor's want their books, they should be willing to give their address to the original sender. If someone isn't willing to respond to messages, then I guess everybody would pretty much be out of luck. That's the way it goes sometimes.

Maybe the other person is just selfish enough to only care about the fact that they got TWO free books, even if neither one is one that they ordered, and so has no interest in mailing them off when they know they'll soon get their credit back free and clear? If that's the case, then I guess if you feel sorry for the sender you can always buddy them a credit or two after yours are returned for the books going lost. That's entirely up to you. Just be warned, don't mark them RWAP out of some sense of fairness, since that is not only not what you're supposed to do in this situation, but it also leaves a black mark on their record, which isn't supposed to happen in a case like this. Books going lost doesn't hurt their record unless it happens routinely, so that's actually preferable.



Last Edited on: 3/1/09 8:51 PM ET - Total times edited: 2
Date Posted: 3/1/2009 10:07 PM ET
Member Since: 11/27/2006
Posts: 167
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Ok.  Thanks for all the advice.  I really appreciate it.