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Topic: RWAP question

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AmiSue -
Subject: RWAP question
Date Posted: 4/13/2009 5:22 PM ET
Member Since: 11/19/2008
Posts: 53
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Today I received a book I requested. It should have been a hardback, but it was a paperback. I wouldn't have been bothered receiving the paperback, but about an inch of the front cover is torn away from the top of the binding and about a half inch is torn from the bottom. I knew the book would be old (Pub 1964) and would not look new but it should have been intact. This book is to be used in a classroom library.

I marked it RWAP received wrong book.

My questions are:

When I pm the sender should I only refer to the fact that the book should have been hardback or should I also include the problem about the cover?

Does Paperback Swap take note of what is written in the e-mail (the cover issue) or will it only register that the wrong book was received?
Date Posted: 4/13/2009 6:26 PM ET
Member Since: 8/10/2005
Posts: 4,599
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Is the ISBN the same as the hardback? If not, and the person just posted the book by title/author and not isbn, they really goofed. Sometimes the ISBN will be the same for both hardback and paperback and then it's easier to make a mistake, but it still isn't the right book as the binding didn't match. People are asked when they post a book to match ISBN, binding, title, and author--if the person didn't do that, they didn't post it correctly.

The torn cover is a secondary problem--I would mark it RWAP for wrong book and just mention the cover as an aside. (That's my personal opinion anyway.) Also ask for your credit back at the time you send the note--there is a place to enter a note to the sender there too.

I don't think the PBS powers that be could possibly read every single RWAP, and you will have to negotiate with the person who sent the book for the credit--but if the person gets a lot of RWAPs they will have their account flagged and eventually terminated.

Cheryl



Last Edited on: 4/13/09 6:27 PM ET - Total times edited: 1
Date Posted: 4/13/2009 7:26 PM ET
Member Since: 1/15/2007
Posts: 1,410
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The torn cover is a secondary problem--I would mark it RWAP for wrong book and just mention the cover as an aside. (That's my personal opinion anyway.) Also ask for your credit back at the time you send the note--there is a place to enter a note to the sender there too.

 

I'd handle it as Cheryl would.

Date Posted: 4/13/2009 7:54 PM ET
Member Since: 8/23/2007
Posts: 26,510
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They only look in RWPS when someone has a lot of them and they are reviewing to possibly suspend the account. 

Did you check to varify that you did indeed order a hardback. I had someone RWP a book I sent because they wanted audio and I sent a hardback.  The listing said hardback. The fault was theirs but it took several PMS to convince them of that.

Eitherway the book was unpostable and I'd ask for my credit back.  I expect older books to have some wear too but they still have to meet the posting guidelines.

AmiSue -
Date Posted: 4/13/2009 9:05 PM ET
Member Since: 11/19/2008
Posts: 53
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Thank you all for your advice.

I did double check to make sure that I had ordered a hardback. I did! There is no ISBN on the book so the sender must have posted by title/author.

I will take Cheryl's advice and mention the cover as an aside.