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Topic: RWAP Question

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Subject: RWAP Question
Date Posted: 1/13/2012 6:04 PM ET
Member Since: 10/2/2011
Posts: 551
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Sorry, me again. I received a book today whose wrapper was ripped in a few places and looked like an elephant had stomped it. The book itself has a damaged front and back cover, and the last 50 pages or so are dented.  So I marked it RWAP and indicated I would not be able to repost it. This is what I sent to her: "

"The outer wrapper was damaged and ripped. The front and back covers are bent and rumpled. The condition is such I will not be able to repost it."
 

 I didn't ask for my credit back since I believe the USPS probably was the major cause. And it was wrapped OK. So is this it, any other step I need to take?



Last Edited on: 1/13/12 7:13 PM ET - Total times edited: 1
Date Posted: 1/13/2012 6:14 PM ET
Member Since: 8/26/2006
Posts: 9,336
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If the damaged was caused by the USPS, then it should have been marked "Received with a problem" --> "Damaged by USPS."  You're correct that you would not normally as for a credit refund in that case -- you'd only do that if the wrapping job was bad, for example if the sender used scotch tape instead of packaging tape, and that contributed to the damage.

 

If that's how you marked it, then there's nothing else you need to do.

 

If you marked it "received with a problem" --> "damaged by sender", then you should submit follow-up in your transactions archive that you marked it "damaged by sender" in error. 

 

It's such a shame when a good book is damaged like that.  The site spreads the pain between sender and requestor.  If the damaged package is returned to the sender, the sender doesn't get the credit and can't repost the book.  If the package arrives damaged at it's destination, the requestor pays the credit for it and can't repost the book.

If it's a wish list book, there's a thread for unpostable wish list books in the Book Bazaar discussion forum. 

Date Posted: 1/13/2012 7:14 PM ET
Member Since: 10/2/2011
Posts: 551
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Thanks Patty. I did it right then.