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Topic: RWAP question...

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Subject: RWAP question...
Date Posted: 3/17/2012 5:29 PM ET
Member Since: 7/25/2008
Posts: 5
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I did a RWAP on a book that was torn through quite a few pages at the binding. The shipping wrapper was not torn or damaged, so I did not think it happened in shipping it, but can't say for sure. Because of that, I didn't ask for a credit. The person has not responded. I don't know how to mark it resolved if they didn't even acknowledge it. I know I could turn them in for not responding, but it looks like that is only for people who asked for a credit. So, do I just let it go unresolved, click that it has been resolved, or...?

Last Edited on: 3/17/12 5:32 PM ET - Total times edited: 1
Date Posted: 3/17/2012 5:56 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Did you ask them to respond? 

When I mark RWAP if I don't ask for a credit return, I consider the matter closed and mark it resolved immediately. 

Date Posted: 3/17/2012 6:04 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Depends on how your message was worded.  If you didn't specifically ask for a reply, many people just make a mental note to check closer (or whatever) and don't reply.  Guidelines also suggest waiting something like 5 or 7 days for a reply. 

Like yourself, sometimes all I'm looking for is a courtious response to consider the matter resolved. An 'oopsie' acknowledgment, or agreement to read swappability guidelines again.  But the sender doesn't necessarily know that's what I'm looking for.

You can try another pm, 'wondered if you received the previous message and understood the problem before marking the transaction resolved...' 

 



Last Edited on: 3/17/12 6:05 PM ET - Total times edited: 1
Date Posted: 3/17/2012 11:04 PM ET
Member Since: 7/25/2008
Posts: 5
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Thanks for responding. :)
Date Posted: 3/18/2012 1:33 AM ET
Member Since: 7/7/2007
Posts: 4,815
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Robin, sorry to hear about your negative experience.  You are correct that there are ways to follow up when the other member fails to respond.  The guidelines on what option to use and when to use them are listed in the Help Center under "Follow-up on Problem swaps"

Personally, when I have this type of RWAP (where I'm not asking for a credt refund), I include a statement like this: "I'm sure it was just an oversight on your part, and I'm not requesting my credit be refunded, so as soon as you acknowledge my message, I'll mark it as "Resolved"."  It has worked well for me, so far.

Mind you, for a book like the one you described, which was clearly damaged and could not be reposted, I'd have asked for my credit back, but that's a whole 'nother discussion thread. devil

Date Posted: 3/18/2012 1:36 PM ET
Member Since: 7/25/2008
Posts: 5
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Thanks, Elizabeth, for the help with wording.  I'll save it for future use.  :) 

Subject: rwap
Date Posted: 3/22/2012 12:36 PM ET
Member Since: 9/15/2009
Posts: 129
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what is rwap, and how can i find out about it.

Date Posted: 3/22/2012 2:20 PM ET
Member Since: 1/17/2009
Posts: 9,662
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RWAP = "Received With A Problem"

When you mark books received, they are either received in good condition, or received with some type of problem.

Here is all about it:

http://www.paperbackswap.com/help/help_item.php?id=652 and here:

http://www.paperbackswap.com/help/help_item.php?id=655



Last Edited on: 3/22/12 2:22 PM ET - Total times edited: 1