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So I just received a book that is in a good condition except for black marks on the side and top of the book pages...also the first text page is seperating from the binding. I personally don't mind the marks or the text page because it is readable (which is what I desired in this book) but at the same time the rules say no stains, no pages falling out....so would you RWAP on principle not asking for your credit back...or just mark good condition and let them know in a PM?
I always advocate marking problem transactions as problems. It is, after all, a true record and reflection of what actually happened in the transaction that way. And it is the means by which the site maintains quality control.
To me, not marking a problem transaction as such is somewhat dishonest. *grin* Not that I'm trying to accuse members of being dishonest, but I -am- trying to discourage members who don't mark these transactions because they feel "guilty" for "getting another member in trouble". The RWAP (Received With A Problem) process is NOT designed to get members in trouble: the members themselves do that to themselves by ignoring the rules. The RWAP strike in and of itself just notes that there is a problem with the transaction, which there was. Marking as RWAP appropriately helps to keep the site statistics of successful and satisfactory transactions accurate.
Not every problem situation requires a credit refund request. But in my mind, all problem situations as defined by the site, should be marked as such.
ETA: not every "problem" noted by a member is an "official" problem and unofficial problems should not be marked as RWAP. Such as noted in OP: black ink/marker marks on the page edges are officially allowed in postable books, and if this was the only problem, the transaction should not be marked as RWAP. But pages separating from binding: that can be RWAP depending on the degree of separation. If the text page is loose or coming loose, then this is a non-postable condition and should be marked as RWAP.
Last Edited on: 7/19/12 12:32 PM ET - Total times edited: 1
If the black marks are dirt, that is not allowed. If the black marks are marker or some other writing implement, that's allowed and is not RWAP.
However, the page coming out is a RWAP.
I generally RWAP when the damage is obvious and I feel that the sender should have known better. I generally don't sometimes if the damage is subtle and might have been hard to see, or easy to miss in a general look thru the book. (I don't look at my own books page by page before I post them, neither do I inspect page by page when I receive books. I look carefully, but not page by page.)
I only ask for my credit back when I am not going to use the book anyway.