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Topic: RWAP reply after PBS got involved?

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Subject: RWAP reply after PBS got involved?
Date Posted: 11/15/2010 2:29 PM ET
Member Since: 10/5/2010
Posts: 196
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I know that PBS doesn't require to have books put in a plastic bag and that is the choice of the receiver if they want it or not they have to put it in their RC. Due to weather inclemation, I have in my RC that I wanted a plastic bag to be wrapped on the book inside then the original wrapping on the outside. This book arrived today with just the outside wrapping and no plastic or any sort on the inside. The book arrived in with no water damaged from weather but it looks like there was some coffee stains that went through 5 pages. What would you do in this case since the RC was not met on the extra wrapping and also the stains that went through 5 pages?

 

EDIT: Posted this at the bottom but thought it'd be easier if you just see it on the first post. PBS refunded my credit due to sender not responding to my RWAP. Now what? Do I just leave it alone or do I still contact the sender?

 

EDIT 2: So I got an email this morning from PBS after I contacted PBS that the sender was not reponsive to mark the book resolved or not between me and the sender. This was after I got the credit from PBS and everything. Since the sender did not respond to me even after I contacted PBS either, I marked it "not resolved due to sender not responsive." It just sent another email to PBS and I got a message saying they'll contact the sender? Was I supposed to click it resolved instead since I got the credit back already by PBS?

 

EDIT 3: I know that PBS doesn't like it when users don't respond to RWAP PM's but what about after PBS gives credit back already and they respond to you to see if you have any suggestions on how to resolve the problem? Since I already got PBS involved and got my credit back already do I still have to reply with a solution? She didn't say she want the book back either in the PM.



Last Edited on: 11/22/10 5:11 PM ET - Total times edited: 4
Date Posted: 11/15/2010 2:49 PM ET
Member Since: 1/20/2009
Posts: 2,680
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RWAP as damaged by sender.

I wouldn't RWAP it at all if the stains weren't there, since even if it wasn't wrapped in plastic, it didn't actually get damaged by the weather. So, if that had been the case I'd just mark it received like normal and remind them in my message that there had been an RC.

But, since the stains are there, it's an unpostable, and a definite RWAP case on that basis.

Date Posted: 11/15/2010 3:08 PM ET
Member Since: 8/18/2005
Posts: 7,977
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RWAP definately for the stains.

And I'd RWAP but not ask for my credit back without it if it'd arrived without the stains. They wouldn't have to return the credit, but it would go in their record. They mess up too many RC's and the site will have a word with them.

People can't decide just to send a book against a RC just because they don't think it'll get damaged. And if was a mistake, they meant to but lost track of which book needed the RC, then one RWAP won't hurt them. It's making it a habit that'll draw the site's interest.

But in this case, it shouldn't have been posted or sent just for the stains.

Date Posted: 11/15/2010 3:44 PM ET
Member Since: 2/5/2007
Posts: 30,800
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Here's a whole thread on the "to RWAP or not to RWAP if they don't follow your RC" opinion.

Reminder - Rainy season....wrap books in plastic please
 

Doesn't matter in your case since you are going to RWAP because of the stains anyway.

Date Posted: 11/15/2010 6:14 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 1:33 PM ET - Total times edited: 1
Date Posted: 11/15/2010 6:17 PM ET
Member Since: 8/10/2005
Posts: 4,600
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I think it would depend on the coffee stain--if that was obviously there before they wrapped the book (i.e, the wrapper is clean) then it would be an RWAP anyway, plastic issue totally aside.

But if there is a big coffee stain ON THE WRAPPER and it looks to have soaked through on to the book, then I would RWAP it, list the reasons and I would include your RC and mention that the book was NOT wrapped as your RC stated and that the damage occurred after the book was wrapped.

Cheryl

Date Posted: 11/15/2010 8:32 PM ET
Member Since: 11/5/2009
Posts: 1,083
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I would do a RWAP simply because she ignored your RC.  This is a real hot button for me because I have a similar RC which at least one out of three members seem to think is not a requirement but a request.  If we don't do a RWAP when someone ignores an RC, then we are giving them permission to do the same with someone else.  If we don't keep it honest here, this place will die.

Date Posted: 11/15/2010 8:49 PM ET
Member Since: 2/13/2007
Posts: 8,411
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I don't have an RC for anything, even wrapping in plastic.  I always do it, but don't worry if another member wraps in it or not.  It's on them if the book is poorly wrapped or gets soaked because of no plastic.  I do write a PM (not nasty) to let them know what happened and to maybe consider a better wrapping method.  However, in the 3.5 years I've been here, I can count on one hand how many books I've rec'd that were damaged by the weather. 

Date Posted: 11/15/2010 9:10 PM ET
Member Since: 7/31/2007
Posts: 2,690
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Marking a book RWAP just because it was not wrapped in plastic AND it arrived undamaged is not an official problem...would be another matter if it arrived damaged.  When you mark it RWAP do you go back and mark it resolved since the book was not damaged. 

The proper thing to do would be to put a note to TPTB when you mark the book received.  Unless you can show me in the Help Center that marking it RWAP is the correct thing.

Date Posted: 11/15/2010 9:31 PM ET
Member Since: 2/5/2007
Posts: 30,800
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Copy of the post by Sara in the other "rainy RC" thread:

I went and asked TPTB what they think of RWAPing books that are not damaged. If I may paraphrase ... they do not care one way or the other, but you better not ask for a credit back on an undamaged book. Here is the quote:

 

Since the "problem" would be theoretical in the case of an undamaged book with RCs asking for plastic, it would be mean-spirited to ask for the credit refund in this case and we would not support that.

As for marking RWAP and NOT asking for a credit refund: Normally we encourage documenting problems by marking RWAP - and we can see that the member could want to document a sender's noncompliance with RCs so that problem senders are tracked and detected by the system - but since marking "problem" can create a negative feeling, we don't think it is critical in the case of an undamaged book without plastic. If a sender is careless about RCs as a habit, this will emerge over time without the need to document cases in which the RC violation caused no issue.

So - it's okay to mark RWAP or not RWAP in this case, but no credit refund should be sought.

We hope this is a bit clearer than mud :)

The PaperBackSwap Team
www.PaperBackSwap.com
 

Date Posted: 11/16/2010 1:12 AM ET
Member Since: 10/5/2010
Posts: 196
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Cozette: The tour guild suggested to me to mark it RWAP in this case because my RC was not followed and also asking for a credit refund not because of the RC but more importantly the book is no longer postable due to the coffee stains.



Last Edited on: 11/16/10 1:13 AM ET - Total times edited: 1
Date Posted: 11/16/2010 7:04 AM ET
Member Since: 11/14/2005
Posts: 1,442
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Yengkong, given what the PBS Site Owners said about marking it as "RC Not Met" AND asking for a credit back (somdthing you should not do), in your case you should mark it as RWAP "Damaged by Sender".  That is a valid problem that gives you the option to ask for your credit back.

Date Posted: 11/16/2010 11:00 PM ET
Member Since: 7/5/2007
Posts: 2,174
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I think the book's unpostability trumps the failure to follow  the RC, and you should follow the RWAP - Damaged by Sender and request the credit route.

Date Posted: 11/22/2010 1:16 AM ET
Member Since: 10/5/2010
Posts: 196
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PBS refunded my credit due to sender not responding to my PM's today. Now what? Do I still contact the sender or I don't really have to do anything anymore since my credit has been returned?

Date Posted: 11/22/2010 1:40 AM ET
Member Since: 2/5/2007
Posts: 30,800
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I'd just leave it alone but it's up to you.

Date Posted: 11/22/2010 1:52 AM ET
Member Since: 8/26/2006
Posts: 9,336
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That's pretty much it.  The other member will have been contacted by the PBS Team.

Date Posted: 11/22/2010 2:55 AM ET
Member Since: 10/5/2010
Posts: 196
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Thanks.

Date Posted: 11/22/2010 2:41 PM ET
Member Since: 10/5/2010
Posts: 196
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Another update on first post.

Date Posted: 11/22/2010 3:09 PM ET
Member Since: 1/17/2009
Posts: 9,852
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Now that you have the credit back from PBS, I think you should just mark it resolved and not try to contact the other member anymore.

Date Posted: 11/22/2010 5:11 PM ET
Member Since: 10/5/2010
Posts: 196
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Yet another edit. Sorry guys.

Date Posted: 11/22/2010 6:07 PM ET
Member Since: 8/16/2007
Posts: 15,194
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I would just thank her for checking with you, but that PBS has already returned the credit because she did not get back to you in the required time so there is nothing left for her to do. I'd then mark it resolved.

Date Posted: 11/22/2010 6:23 PM ET
Member Since: 8/15/2005
Posts: 4,469
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liquid damage is a problem regardless of the plastic.  I'd thank her for the returned credit and move on.  If she has a problem with it, she knows how to contact tptb as well as the rest of us.