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Topic: RWAP resolution question

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Subject: RWAP resolution question
Date Posted: 8/21/2012 10:34 PM ET
Member Since: 8/24/2008
Posts: 1,362
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I recently sent out a book that got RWAPed.   My first ever.  It had a couple of creases in the spine, which I'm guessing that the heat made worse (heat plus glue equals brittle spines) during shipping because I check over all my books pretty carefully before shipping, and the spine was still nice and supple when it was shipped.  I went ahead and returned the credit, just to be done with it, but the recipient still hasn't marked the problem resolved.  What do I do now?  Do I just ignore it?  Do I let TBTB know that the credit was returned? 

Below is part of one of the PMs from the recipient, I'm not anticipating getting them to mark it resolved for me with anything short of bribery. 

"I noted two places where the book fell open, this leads to pages falling out not all of them. When I open the book, the pages fall open when the several "crease" have broken the spine. If not now, then shortly. I respect books not just for the story but also the book itself."

"You are clearly a dealer. You are not in this for the enjoyment of the books. Perhaps you do not understand how "snobby" readers feel about their books."
 

Date Posted: 8/21/2012 11:00 PM ET
Member Since: 1/17/2009
Posts: 9,724
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Your book was not unpostable. You didn't need to refund the credit. The rules at PBS specifically says books are still postable when they fall open to a particular page. This sounds remarkably like a transaction that someone else posted about very recently. I might contact PBS about this, not only because the other member is in the wrong, but because she includes snotty accusations in her RWAPS, and third, because it seems she is marking books incorrectly for multiple members. PBS can review her account and educate her on both the rules, and the fact that there is no need for her to make accusations in her messages to other people. Even if you were a dealer, being a book dealer is not prohibited at PBS, and in fact some of the most active members here have bookstores.
Date Posted: 8/21/2012 11:26 PM ET
Member Since: 12/31/2009
Posts: 3,995
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This one?

http://www.paperbackswap.com/RCs-Creases-Spine-Really/topic/267767/

It was Vitallia. Same transaction. cheeky

Date Posted: 8/21/2012 11:58 PM ET
Member Since: 7/19/2008
Posts: 15,399
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May I point out that I was on PBS for over a year, even active in the forums, before I figured that I was suppose to mark RWAPs as resolved. It just had never come up. I did not mark them as resolved as I had no clue that I was suppose too.
Date Posted: 8/22/2012 11:55 AM ET
Member Since: 8/19/2007
Posts: 4,243
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What Emily said.  I was here for a while before I discovered one was supposed to mark a problem resolved (if that was done), and I still have an unresolved one that I didn't know should have been marked resolved (the requester should have marked it), and by the time I discovered it, it was really too late, so 4 years later I still have an unresolved problem. Don't even know if they're still active and it's really not a problem to me. 

 

When I do get the occasional RWAP, I remind the other end to mark it resolved.  Some have said they didn't even know they needed to do that. LOL. Pat

Date Posted: 8/22/2012 3:24 PM ET
Member Since: 12/28/2006
Posts: 14,171
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So sorry the unpleasantness continues.  Try taking the high road again, a polite PM to the receiver and mention that you have refunded the credit as requested and can she please go to her transaction archive and mark the RWAP as resolved.   If she does not do so after 5 days, you might forward the matter to TPTB.

BTW - Did she by any chance describe what she considers a broken spine?  Because some members confuse spine creases with 'broken', and PBS guidelines allow creases and wear.  Although IIRC there was an RC for wear.

Date Posted: 8/23/2012 5:55 PM ET
Member Since: 8/24/2008
Posts: 1,362
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Just to be clear, there was no RC in my case.  I wasn't the thread above, though I did have another thread over in CMT asking what I should do (return the credit/not return the credit and to vent a bit about being told that I didn't care about books, which just irked me). 

I PMed the recipient two days ago and said 'Please mark this problem as resolved, your credit was returned on 8/18/2012. Have a good week."  I still haven't heard anything and it has not been marked. 

What I got above with the "I noted two places where the book fell open, this leads to pages falling out not all of them. When I open the book, the pages fall open when the several "crease" have broken the spine. If not now, then shortly." was the description of the damage I got.  I'm not sure what the "If not now then shortly" bit means, I mean any book could be damaged shortly.  I could shortly trip over my cat and spill a glass of water on my bookshelf.  Life happens. 

Date Posted: 8/23/2012 7:53 PM ET
Member Since: 1/17/2009
Posts: 9,724
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Well, I wouldn't worry about it being marked Resolved.

If PBS was ever to review your account, they would see that 1. it was a questionable RWAP in the first place, and 2. you returned the credit.

Just let it go at this point. They will be able to tell that you resolved the problem without her marking it that way.