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Hello! This is my first RWAP and I want to make sure I do good by you guys. :) I received a thick TPB that was wrapped in a plastic grocery bag with the single wrapper wrapped halfway around it. Then the sender taped the hell out of most of it. However, it looks like one section might not have been taped up because the plastic bag had been pulled through the tape. I hope that makes sense. It looks like it might have been caught on a USPS sorting machine or something. So, how do I mark this? Thanks! |
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I would mark this damaged by sender as it was not properly wrapped. THe PBS wrapper is not adequate to wrap tradesize or hardcover books even with a plastic bag and lots of tape. |
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A book is considered Damaged by USPS if it was damaged in transit (while in the mail).
Last Edited on: 12/18/08 12:01 AM ET - Total times edited: 2 |
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Ok, but was the book actually damaged? Maybe I'm just not making the correct visual, :-), but I'm only hearing how poorly it was wrapped (and certainly it was poorly wrapped). You don't mark RWaP unless there is actual damage. Then, of course, the HC info above applies. However, even if there is no damage, i would PM the sender and gently say something about the wrapping job. |
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totally not USPS's fault that the sender didnt package it well enough to be shipped |
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If there is no damage, there is no RWP. If there is damage I would mark it RWP- damaged by USPS myself. As the Help Docs above clearly state, if it is damaged in transit it is RWP - damaged by USPS, it is not damaged by sender unless it was damaged before being sent. If you feel the wrapping contributed, then either say that in the reporting of the RWP and ask for the credit bac kthen or do so in a PM. If the book wasn't damaged, then I usually let them know in the receiving process that the book could have become damaged because of wrapping issues and offer suggestions to avoid it in the future. |
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Yeah but was the BOOK damaged?!?! That's the crux of the issue here and only one other person has brought that up. There is no RWAP if the book was not damaged. |
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Ditto. If the book wasn't damaged (and meets PBS guideline criteria), it isn't RWAP, regardless of the wrapping job. I would write a polite note to the person when marking it received that says something like this: Thank you for sending [book title]. I'm looking forward to reading it! As an FYI, the wrapper for the book was torn in transit because the uncovered plastic caught in one of the postal machines. Fortunately the book was not damaged, but I think that [insert wrapping suggestion here] would significantly decrease the chances of this happening again. Thanks again for mailing the book! I would also put in the "comments to PBS" box a note regarding the poor wrapping job. That'll let TPTB know if there are future problems with that member's account. |
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Since PBS guidelines are that it is proper to wrap a book only with its one page cover, no damage to the book should be considered the fault of the sender. |
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Last Edited on: 3/27/09 3:57 PM ET - Total times edited: 1 |
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Actually Richard, the guidelines do not say it is OK to wrap with the one page cover. It says the two sheet is OK, but when you print the one page it clearly says it is intended for a label and should not be use as a wrapper since one page is not enough. It also says in the wrapping instructions that the 2 page is usually only adequate on mmpb and that something else should be use for the larger trade size and Hard Covers. But your last part is correct, PBS does not put the fault on the sender when a book is damaged in transit regardless of how shoddy the wrap job is. Last Edited on: 12/18/08 1:12 PM ET - Total times edited: 1 |
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Sorry, I completely forgot that part. Yes, the book was damaged. It's cover and first few pages of text (the actual story) were torn up. Jane, I really like your PM message and will use something like it. Thanks for the responses, I will mark it as RWAP - USPS's fault with the note to the sender. She is new and it looks like this is the first book that she sent out.
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