I got an RWAP that seems kind of strange. It was for a hardcover book. Here is the exact message I got: "The book doesn't have a jacket and has a different ISBN and year of publication." There was no RC that said dustjacket must be included and as far as I know I posted the book with the ISBN from the title page, and it all checked out. What do people here think?

Update: Her reply was to ask where is the jacket, and to claim that "PPS" policy is hardcovers must have the jacket. No mention anymore of the date. I wrote back explaining that jackets are not required and pasted in the relevant help document. Haven't heard from her since then. I guess she was trying to scam a free book. It's still marked as a problem swap in my transaction archive, though.

Books don't have to have dust jackets to be postable, and year of publication doesn't have to match.  The only things that have to match are ISBN, author, title and booktype.  Don't know about the book you posted, but it's best to make sure you have the right ISBN when you poste from the title page instead of the back of the book.  Sometimes they add ISBNs for other booktypes on that page.

Hmmm, where would you find the ISBN for a hardcover without a dustjacket, other than on the title page? IAC since I no longer have the book I can't check to see if they're right about the ISBN not matching.

ISBN (title page or dust jacket), author, title, and binding must match.  Sounds like an uninformed requester.

Awhile back I requested a copy of a classic, come to find out it's been published under the same ISBN for the last 30 or so years.  The publisher keeps printing new books, but I have no way of knowing if I'm requesting a book printed last year or 25 years ago.  But that's for me to figure out, by posting to the correct ISBN the mailing members have done nothing incorrect.

So I would not be out of line to reply asking the requestor to re-check the ISBN, because everything else matches and dust jackets are not required?

Ask the requestor what the ISBN is that they have on the book they got from you.  I  wouldn't just ask does it match, I would ask, what is the ISBN you have?  Then look up that ISBN, maybe it's a different version of the same book.  Mistakes happen.  But it does need to match.

When you posted the book, did you manually enter the ISBN on the book you had?  

Whenever I post a book, I do not pick from the list, I enter the ISBN myself.  So that there is not of a mixup and pick the wrong book from their list.  I think it is way too easy to pick the wrong book from their list, because sometimes there's a whole slew of choices.  I wish they did not have that feature at all and instead made everyone enter the ISBN themselves.  That pretty much eliminates the problem of the ISBN not matching the posting.

So ask them what is the ISBN on the book, then check it against the one in my transaction archive? BTW I also always enter the ISBN manually. I'm not even sure I know about this list you've mentioned.

I had a similar issue recent;y. The reciever complained that the book "wasn't the right one", so I asked them to verify the ISBN in the book against the listing.  They came back with an apology that said they were confused because the cover art was different.

 I would ask them for a photo of the ISBN in the book and publishing date!

problem resolved...

So I wrote back yesterday. Here is my reply: "Hi, I'm sorry that there seems to be a problem with this book. Would you please tell me what is the ISBN so I can check it? Thanks." [Kim, I wish I had read your post before I sent it, didn't think to ask for a photo!]. That was about 8:00 pm last night, which again was about a day after the original message. There hasn't been any reply yet. I'm a little anxious, if she doesn't reply is there a black mark against me because it is unresolved?

I'm a little anxious, if she doesn't reply is there a black mark against me because it is unresolved?

Not exactly. The recipicent has to go into her transaction archive to mark the transaction "unresolved." Her not answering you does not alert TPTB that the transaction is unresolved. If she did mark it "unresolved" you would be able to see it on your transaction archive.

Having one RWAP does not really affect one's membership standing.

Since it's the weekend, things tend to be slower. Perhaps she's just away from the computer because it's the weekend.

From the Help Doc  called "Follow-up on Problem swaps"

• Sender did NOT resolve the problem
  • this removes the "Was Problem Resolved?" button from the transaction
  • does NOT change the problem icon in the Transaction Archive
  • Adds the notation that the problem was NOT resolved to the Transaction Archive
    • this text appears on both sender 's and requestor's transaction archives
  • Adds a "double mark" against the sender in his or her account record "behind the scenes"

Got a reply today. The ISBN matches the one in my transaction archive, Wrote her back to let her know. I'm glad I resisted my initial impulse to just refund her credit and came here first instead!