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Topic: To RWAP or not

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Subject: To RWAP or not
Date Posted: 3/2/2011 9:01 AM ET
Member Since: 8/25/2007
Posts: 13,134
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WL book arrived Monday and it was a rainy day here.  Was not wrapped in plastic.  The paper wrapping was torn open on the top 1/4 of the side.  The book shows water damage in that same general area BUT the wrapping was not wet  and did not have that water-dried feel to it,  and the ink was not smudged, which I have seen happen when it gets wet.  Also the book pages were not still damp, which makes me wonder if the damage was not pre-existing.  It's an older PB but I was planning on re-listing it; not an option now.  Unsure if I should RWAP the sender---and ask for credit back-- because of the water damage or not, since it's just my opinion that the damage was there before mailing, or just RWAP it but not ask for credit back since there's a very slight chance it happened en route.  It rained all day Monday, heavily, so IMO there's no way it could have gotten wet just being placed in the carrier's vehicle or my mailbox and have been totally dry by the time I got home and opened it. 

Date Posted: 3/2/2011 11:05 AM ET
Member Since: 2/12/2006
Posts: 4,313
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I agree that the book would NOT have dried out sitting in the mailbox on a rainy day unless your mailbox is equipped with a heater and fan!  LOL 

Perhaps you could mark it RWAP and see what response you get...

As to asking for your credit back - depends on how convinced you are that the damage was pre-existing.  Let your conscience be your guide.

Date Posted: 3/2/2011 11:34 AM ET
Member Since: 4/30/2007
Posts: 2,728
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I'd RWAP it, personally.  Water damage is water damage, and if the book was RECEIVED with water damage, then to me, that's a RWAP.  You have no way of knowing the condition when it left the sender, so all you have to consider is how it was when you received it.  If the wrapper has no evidence of damage or being exposed to water, then I'd assume the book was like that when it was mailed.  JMO.

Date Posted: 3/2/2011 1:06 PM ET
Member Since: 10/22/2009
Posts: 1,452
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I'd probably RWAP-damaged by USPS.  It's a tough call--but if I wasn't 100% sure that the damage was caused before it entered the mail system, I would give the sender the benefit of the doubt.  And there was damage to the package in the same area as the water damage.  If the wrapper was printed on a laser printer, the printing on the wrapper wouldn't run (as opposed to an ink jet printer).

Even if you RWAP-damaged by USPS, you can still ask for your credit back if you feel that the package was not carefully enough wrapped and that the insufficient wrapping was the main reason the package was damaged by the USPS>

Date Posted: 3/2/2011 1:38 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Dawn, you might try getting the printing on the shipping label wet and see if it smudges. 

I once received a book that had been wet in transit, and even under the tape (placed over the mailing info) the ink was blurred and smudgy.  Luckily the book inside was covered in pastic and arrived in excellent condition, but the label was such a mess I was surprised the PO could read it enough to deliver.

Not all printer inks run when wet tho, so if you test the packaging you received...it might help determine when the book damage occurred.

Date Posted: 3/2/2011 1:38 PM ET
Member Since: 7/7/2007
Posts: 4,815
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If the evidence seems to point to the book being damaged before mailing, then mark it RWAP.  You might also consider adding a Requestor Condition for a waterproof wrapping layer, to help prevent this situation in the future - I use one (because my mail carrier leaves all my packages exposed on the front step), and it has been a big help protecting items in route, though it hasn't prevented folks from sending me waterdamaged unpostables.