I'm just wondering if I can get some kind of an answer from you guys.  My daughter, who has been a member since 2005 has never had this happen, and I don't think my tour guide understood my question.  I was wondering if I had any kind of recourse in this matter.  I received a book with old liquid damage to it and the cover was torn from the bottom of the book (2 and a 1/2 inches).  I marked the book received with a problem and explained the damage.  The sender replied that since the book was perfectly readable, maybe not a piece of art to hang on the wall, they weren't returning my credit.  I replied again, quoting the help center, and asked that m credit be returned.  They then said that the liquid damage must have happened in the mail, because the only damage they knew about was the cover.  So I have it in writing that they sent an unpostable.  Can I send the PM's to the team and ask that my credit be returned or am I just out the credit?

Thanks,

The Team doesn't get involved in individual swaps. But they have in the past helped out if a sender CLEARLY admits to sending the wrong thing or an unpostable. By clearly I don't mean that they infer they knew about it when you say its damaged or anything I mean that they flat out state they knew about unpostable damage. You can send in the PMs and see if they can do anything (maybe she already has a bunch of black marks for bad swaps), if anything they may make her understand that the posting rules are rules not suggestions and she has to follow them and she might return it on her own, but be prepared to mark the transaction unresolved and move on. Swappers like that will find the door soon because their black marks will pile up.

Good question.  I had the same situation recently and I lost the credit, but I didn't contact the team. 

I am really tired of the water damaged books I am getting that people blame on the mail, and then tell me “it’s readable”( how do you know if it was not damaged when you sent it?).  I recently refunded a credit because the receiver commented that the cover was damaged, it was frayed along the bottom edge, not torn, and I refunded her credit just to be nice, although I know the book was postable by PBS standards.

I'm sorry this happened to you. Even if the book was readable, it's wasn't postable. It sounds like the person isn't going to return the credit. The best thing to do is PM them one last time and tell them that if they don't return the credit by a certain date, that you will just mark the transaction unresolved.

Yes, If they refuse to return the credit you are out a cedit.  Sorry if no one plainly stated that. Hopefully as Amber stated above their black marks for unresolved trades will add up and they will be out. There are plenty more good trades than bad ones in your future -I promise.

If the sender clearly admitted the tear in the cover then you can copy the conversation you had with her and contact the PBS Team and ask them to step in.  Reread her message from the point of view of the team -- they don't know who is right or wrong, and haven't seen the book -- and if you think it's convincing, give it a shot.