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I received a cookbook today. It is in pretty good shape, except for 2 things
When I checked the "Help docs", it says I should have pm'd about the condition before sending. I was not. I really don't want my credit back, but I would like the sender to know that they should have pm'd me about the condition. Is this a RWAP? If so, what is the Problem type "Damaged by sender?" Also on the RWAP screen there is a radio button that is set saying "good condition", which I think isn't true. Is there a way to "unset" it? What's a nice way to say..."if you send a cookbook with text/stains you should pm the sender" Thanks, Alicia
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I would mark RWAP- Damaged by Sender and not ask for my credit. I would politely explain in the box about the fact that you should have been PM'd prior to the book being sent. Once they acknowlege your message, I would mark the transaction resolved in my transaction archive. The above is the "short version". If you need help, please PM me and I'll walk you through it. |
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Would you still have wanted the cookbook if you had known about the writing and the pages that were stuck together? If yes, I wouldn't RWAP it, but maybe send a PM explaining that the writing and stain should have been disclosed, per the rules.
If no, then RWAP (damaged by sender). |
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My feeling is that you should RWAP it -- instead of clickin on the "received in good condition" button, choose the alternate. I believe it says ""Received with a Problem" or "Problem with 1 or More" for a multiple-book shipment. The default is to ask for your credit back, so you can uncheck that. Then write a nice note that includes the info that for cookbooks with writing or staining, it's required that we PM the requestor, describe the condition, and get a written okay before mailing. You can say that you're not asking for your credit back, since you would have accepted if she'd PMd you, and you're happy with the book. The reason I suggest the RWAP route is because if the site has complaints from other members about books this person mails out, they'll see this transaction too. And you have the option of submitting follow-up that it was "resolved by sender" so it won't look too bad. |
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just a thought about my cookbooks: writing? a few notes here and there about adapting recipes, nothing that changes the original instructions. stains? a few.....cooking is a messy job! if the stains don't cover parts of the recipe and make it unusable, it's ok with me pages stuck together? does unsticking the page damage it beyond use? I guess it depends on how much you want the book. A well used cookbook is a sign of a well liked and oft used recipe. I like that. |
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RWAP. This situation is addressed in the PBS swappability guidelines:
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