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Topic: Is this a RWAP?

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Subject: Is this a RWAP?
Date Posted: 4/17/2012 1:44 PM ET
Member Since: 5/12/2006
Posts: 277
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I received a cookbook today.  It is in pretty good shape, except for 2 things

  1. It has some writing in it.  (not a lot and the sender could have missed it)
  2. There were a few pages stuck together and with those pages hae a small stain...

When I checked the "Help docs", it says I should have pm'd about the condition before sending.  I was not.

I really don't want my credit back, but I would like the sender to know that they should have pm'd me about the condition.

Is this a RWAP?   If so, what is the Problem type "Damaged by sender?"

Also on the RWAP screen there is a radio button that is set saying "good condition", which I think isn't true.  Is there a way to "unset" it?

What's a nice way to say..."if you send a cookbook with text/stains you should pm the sender"




Date Posted: 4/17/2012 1:49 PM ET
Member Since: 6/29/2007
Posts: 17,481
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I would mark RWAP- Damaged by Sender and not ask for my credit.  I would politely explain in the box about the fact that you should have been PM'd prior to the book being sent.  Once they acknowlege your message, I would mark the transaction resolved in my transaction archive.

The above is the "short version".  If you need help, please PM me and I'll walk you through it.

Date Posted: 4/17/2012 3:34 PM ET
Member Since: 8/31/2008
Posts: 2,608
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Would you still have wanted the cookbook if you had known about the writing and the pages that were stuck together?

If yes, I wouldn't RWAP it, but maybe send a PM explaining that the writing and stain should have been disclosed, per the rules.

If no, then RWAP (damaged by sender).

Date Posted: 4/17/2012 8:23 PM ET
Member Since: 8/26/2006
Posts: 9,365
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My feeling is that you should RWAP it -- instead of clickin on the "received in good condition" button, choose the alternate.  I believe it says ""Received with a Problem" or "Problem with 1 or More" for a multiple-book shipment.  The default is to ask for your credit back, so you can uncheck that.  Then write a nice note that includes the info that for cookbooks with writing or staining, it's required that we PM the requestor, describe the condition, and get a written okay before mailing.  You can say that you're not asking for your credit back, since you would have accepted if she'd PMd you, and you're happy with the book.

The reason I suggest the RWAP route is because if the site has complaints from other members about books this person mails out, they'll see this transaction too.  And you have the option of submitting follow-up that it was "resolved by sender" so it won't look too bad.

Date Posted: 4/17/2012 8:49 PM ET
Member Since: 5/22/2005
Posts: 1,592
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just a thought  about my cookbooks:

writing? a few notes here and there about adapting recipes, nothing that changes the original instructions.

stains? a few.....cooking is a messy job! if the stains don't cover parts of the recipe and make it unusable, it's ok with me

pages stuck together? does unsticking the page damage it beyond use?

I guess it depends on how much you want the book.

A well used cookbook is a sign of a well liked and oft used recipe. I like that.

Date Posted: 4/18/2012 1:57 AM ET
Member Since: 12/28/2006
Posts: 14,177
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RWAP.  This situation is addressed in the PBS swappability guidelines:

  • No staining

    • Exception: Cookbooks may have some mild staining, since these are used in the kitchen and while cooking, and some minor degree of staining could be expected in a used cookbook.  Also a small amount of writing in cookbooks could be expected
      • HOWEVER, if you post a cookbook and it is stained and/or written-in, the condition must be described to the requestor in a Personal Message
      • AND the described condition MUST BE AGREED TO in a reply PM before the book is sent
      • This is the one of the ONLY three cases in which a PM exchange about a book is required before the book can be sent (the others are for travel guidebooks and textbooks/workbooks--see above).
  • this exception applies to the covers of cookbooks also.