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Topic: RWP - Got my first one

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Subject: RWP - Got my first one
Date Posted: 3/4/2008 8:16 AM ET
Member Since: 6/29/2005
Posts: 64
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I got my first book RWP for a book I sent.  They said that I violated their requestor conditions (sent HB without dust jacket - see other posting).

I don't remember a RC on this order, but I may be wrong.  How do I find out if they had a RC on their order and what it was at the time I accepted the book?  If I missed the condition, I want to refund the credit....

jackie

Date Posted: 3/4/2008 8:30 AM ET
Member Since: 11/27/2007
Posts: 1,222
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You can see if there was an RC by clicking on your "transaction archive" under "main account" (in the drop down menu at the top), then "request details" in the box of the book in this transaction.

If there is an RC it will be listed under "Requestor Conditions". If there is no requestor conditions, then they didn't have one when you accepted the book.

Date Posted: 3/4/2008 8:38 AM ET
Member Since: 6/29/2005
Posts: 64
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Wow!!  I didn't know that!! 

So, there were no conditions when I sent the book....do I worry about the black mark on my account (it's my only RWP)?  I did PM them and tell them nicely that if they wanted HB books with dust jackets, they needed to add it as a RC. 

Date Posted: 3/4/2008 8:43 AM ET
Member Since: 6/20/2007
Posts: 4,969
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Hi Jackie, I just had my first RWP too--me can start our own support group, LOL!!!  But I definitely undertsand your pain!

Date Posted: 3/4/2008 9:30 AM ET
Member Since: 5/10/2007
Posts: 5,526
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I would PM them and let them know you looked in your transaction archive and there were no RC listed.  Plus when you accepted the order it would have flashed up and would have been very hard to miss

Date Posted: 3/4/2008 9:32 AM ET
Member Since: 6/20/2007
Posts: 4,969
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Perhaps they had removed their RC at some point and forgot to turn them back on.

Date Posted: 3/4/2008 9:50 AM ET
Member Since: 1/8/2007
Posts: 8,139
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Or they may have added RC's sometime between placing the order and receiving it. I'd just send a friendly PM stating that the transaction record shows no RC, and that there were no RC's when you filled the order.

Don't worry about the "black mark". The occasional problem isn't an issue. It's members who consistently break the rules who find themselves in trouble.

Date Posted: 3/4/2008 10:40 AM ET
Member Since: 1/6/2008
Posts: 23
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When you receive a RWP stating that the sender did not comply with the RC, does R & R look into that to make sure that that is in fact the case?  It doesn't seem fair that you should get a black mark when you didn't knowingly do anything wrong.  Just wondering...

Date Posted: 3/4/2008 1:05 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I think they look into it if the requestor asks them too because they didn't get their credit back.  Or if they notice that someone has a lot of complaints against them.  They can't get involved in every problem transaction.  They'll be able to tell if the conditions were in place when the book was ordered. 

Cathy A. (Cathy) - ,
Date Posted: 3/4/2008 1:07 PM ET
Member Since: 12/27/2005
Posts: 4,103
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I doubt if they have time to examine everything individually. That's why the system has all these options like automated surveys, so you can enter info that they can later query from a database. (OK, I don't know if they actually do this, but I spend a lot of time writing data driven web applications myself and automated monitoring tools is one of the most obvious uses for the data they are collecting.)

If they do automate the monitoring, then they would just have to build in threshholds. 1 RWP out of 10 books sent is not a big deal, but 10 out of 100 sent is. I see a lot of people in the forums worrying about these "black marks", but really, I don't see a lot of them getting kicked off the site.