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Raising the Bar on Service Excellence: The Health Care Leader's Guide to Putting Passion into Practice
Raising the Bar on Service Excellence The Health Care Leader's Guide to Putting Passion into Practice
Author: Kristin Baird
A pragmatic approach to health care leadership designed to enhance organizational culture and improve customer service. Once again, author and consultant Kristin Baird (Customer Service in Health Care, a Grassroots Approach to Creating a Culture of Service Excellence, Jossey Bass, 2000) delivers a hard-hitting message for health care leaders to ...  more »
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ISBN-13: 9780975473344
ISBN-10: 0975473344
Publication Date: 6/15/2008
Pages: 204
Edition: 1
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Publisher: Golden Lamp Pr.
Book Type: Paperback
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