The Rational Manager Author:Benjamin B. Tregoe, Charles R. Kepner This book shows the manager how to improve his problem solving and decision making by using information efficiently. Inside covers feature graphic of the decision making process. — How do managers really solve problems and make decisions? They tend to do these things by experience, but they often do so inefficiently, wasting time, money and... more » energy. Yet managers themselves rarely realize this. There are rational processes behind these two essential management functions, but they have long been unrecognized or misunderstood.
This book shows the manager how to improve his problem solving and decision making by using information efficiently. The thesis of the book is that, because information is the raw material with which managers work, the most effective way to improve managerial performance is to improve the use of information.
The authors have developed clear concepts and procedures that enable a manager to approach every problem systematically and to solve it efficiently by making that specific decision that will best take care of the problem. They show the logic of using three separate analytical procedures -- one for analyzing problems, one for making decisions, one for preventing potential problems. The rational procedures behind these three approaches are spelled out in clear progression, with diagrammatic illustrations.
This is not a theoretical book. The authors continually emphasize the practical applications made by managers at work. More than forty case histories are presented to show how these concepts and procedures have been applied in industry, business and government. This book includes examples of the pitfalls experienced by managers in handling problems and decisions, and it describes several useful on-the-job techniques devised by managers who have been trained in the KEPNER-TREGOE concepts and methods.
These unusual training methods, proven and used by many of the largest corporations in the country, are outlined in the appendix. Here the authors give an extended explanation of how mangers are taught in the KEPNER-TREGOE intensive 5-day courses. This training involves a new use of simulation and feedback techniques that produce a profound impact on the manager, making him see the inefficiencies in his old reasoning habits, and persuading him to use a systematic approach in analyzing problems, making decisions and taking care of potential problems.
Another unusual feature of this book is its annotated bibliography. This gives a brief summary and evaluation of sixteen of the best and most up-to-date sources for the different schools of thought in the field of management problem solving and decision making. Every manager who wants to become more proficient in handling problems and decisions will find in this book the systematic, rational processes he needs to master.« less