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I received 2 books that I consider unpostable today. Both were sent by the same person and were send together. The package was not damaged by the post office. So I know this is from before the books were sent. Both books do not sit flat and when I open them i'm affraid I'm going to crack the spins of the books apart and that the pages will start to fall out. It doesn't look liek there was water damage to the books but, I dont' knwo what else might have caused this. The books do have a number of bends across the covers. I know I need to contact the sender about this (she's only been a member since 10/07 and I want to be able to send her the guide lines for what books can be sent but, the only ones I knwo about are for water damage. Can anyone help me out with this? |
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Here are the Book Condition guidelines. I'd be as polite as possible, I had that situation come up when I was a newbie, and I was mortified, I had no idea I'd violated the rules. However, the person was kind and helpful while I tried to figure out how to return the credit.
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Edited to say: I started typing this before Mimi had posted her comment. I really like what she said about being kind and gentle! :-) Hi Jennifer, I'm sorry you received a couple of books that you aren't happy with. You'll want to take a look at the conditions guidelines and see exactly what it is that you feel makes them unpostable before you talk with the sender. It's okay to post a book that doesn't lie flat, or that opens to a particular page. If the spine is not actually cracked, and the pages are not yet falling out, it doesn't technically break the guidelines on that score. You may feel they are excessively worn, and want to discuss that with the sender. I agree with you that I would not post a book that looked like it was about to fall apart, but that is pretty much a judgement call. One of us along the route will be the last one to read a particular book before it becomes unpostable, so I figure sometimes I'll receive a book that is on its last reading, and "the book stops here." If you go up to the Help Center and in the Help Docs search window type in "conditions guidelines" you'll come up with the following. I'll paste them here, but they're easier to read up in the Help Center because of the formatting. I have deleted some paragraphs that don't apply to your case. I hope you can come to an agreement with the sender that you're both satisfied with. :-) Book Condition Guidelines:
No staining
Last Edited on: 1/10/08 5:51 PM ET - Total times edited: 1 |
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Patty, Thanks for the guideline info. I don't expet my books to lie 100% flat but, these books are so bad that i'm starting to think that she spines are suffereing from water damage. I'm going to PM the sender with the guidelines and see what happens.
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Sounds good. Communication is a good thing. :-) |
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If you don't know for sure there is water damage, then the sender probably doesn't either, and sent them out in good faith. Perhaps as a compromise, you could split the difference and ask for one credit back and have it done with. |
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I just responded to a post from the other half of this swap...I recommended she offer one credit as a compromise, and I agree with Rhonda that this seems like the fairest resolution if there's just a difference of opinion on the books' conditions and you're both acting in good faith. Good luck! |
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It's not against the rules for a book to not lie flat, or to open to a certain page. A worn book is not against the guidelines and a book has to come to the end of it's life somewhere. I've purchased brand new books only to have to pages become wavy before I've finished reading it. A lot of newer books are just not made of the same quality. Water damage is pretty obvious. Pages can wave for other reasons, and are still postable. I say all this to say that unless there's a clear violation of the rules, it's not fair to ask for your credits back. Not all postable books look the same. It's for sure disappointing, but if the sender gave you both credits back, and there's no clear answer, I would, if it was me, only take one credit. |
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Jennifer, your description of the books does not sound like they are unpostable. The binding is still intact, the pages are attached, the covers are intact, there isn't obvious water damage, the pages aren't wavy with water damage.... They don't sound unpostable to me. If they're older, they may be unpostable when you're done. That happens with books, sometimes even new ones. (Let me tell you about the time my brand new book ended up a brand new but unpostable book, thanks to my todder... LOL!) But each book only has a certain lifetime. As long as the book met PBS guidelines when you received them, you shouldn't ask for your credit back or mark it RWAP. There is no guarantee that a book will be postable when you're done reading it, there is only a requirement that it be postable when it's sent. Last Edited on: 1/11/08 10:32 AM ET - Total times edited: 1 |
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I also cannot see anything unpostable in the description. Without seeing the book it is hard to tell if they are excessively worn, but I probably would have just read them and retired them. |
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