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Topic: Received book not being marked as received~

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Subject: Received book not being marked as received~
Date Posted: 3/12/2015 11:53 PM ET
Member Since: 11/21/2009
Posts: 6
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So I mailed a book at the end of February to another PBS member and saw by the tracking number that the member had received the book. After seeing that the member received the book I waited about a week and a half afterwards and PM'd the person. The person emailed me back right away and said, "Hey, thanks for the book! I was away on vacation for awhile and couldn't mark it as received. I'm home now though and I got the book you sent." The person then proceeded to not mark the book as having been received, and that was a week and a couple of days ago that I received the response email without the credit. I sent the person a private message maybe Tuesday night asking if they had forgotten to mark the book as being received, so that I could receive the credit and they have not responded this time. Should I wait until the time on the book runs out? I'm not sure what to do about the situation. I keep encountering problems like this since the fee for the book swap has been implemented and it's a bit frustrating. I appreciate any help.

Date Posted: 3/12/2015 11:59 PM ET
Member Since: 1/30/2010
Posts: 8,503
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Use the 'contact us' link at the bottom of any page, since the requester has already acknowledged receiving it.  
TPTB can read the PMs and mark it received for you.  Hopefully they will.  Good luck.

Date Posted: 3/13/2015 1:35 AM ET
Member Since: 8/20/2007
Posts: 1,020
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I had a similar situation last month. I use PBS printable postage and the tracking info indicated the book had been delivered. I waited for about a week and half and then PMed the member to ask if she had indeed received the book and simply forgot to mark it received. She did not reply to my PM, but about a week later (and before the "lost in the mail" thing would have kicked in) the book was marked received.

I guess some members don't understand the process or that marking books received is important. In my case I received Instant Credit for using printable postage so I already had my credit, but this situation is not good for members who mail books and do not receive credit until the book is marked received.

Date Posted: 3/13/2015 3:25 AM ET
Member Since: 8/26/2006
Posts: 9,357
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You can ask the other member to look at the Help doc "I received a book that was lost in the mail", which describes how to mark the book received (or you can give her directions).  If she doesn't mark it received within a few days, definitely send in Feedback


Date Posted: 3/13/2015 5:23 AM ET
Member Since: 11/21/2009
Posts: 6
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Thanks guys, I really appreciate the feedback. Maybe I'll try to contact the person again.

Date Posted: 3/13/2015 7:14 AM ET
Member Since: 6/30/2008
Posts: 3,413
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in my experience one reminder is usually enough. The one time the receiver never marked the book received pbs marked it received at the end of the 28 day period. I had a note from the po showing it had been received. There is a note that comes up on your account after you send a book that says something like 'don't contact us before this date'. If you have proof the book was received that date is when the system kicks in and send you a credit.

Date Posted: 3/13/2015 2:35 PM ET
Member Since: 1/21/2009
Posts: 11,956
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Just contact PBS with what transpired.

Date Posted: 3/13/2015 3:43 PM ET
Member Since: 1/30/2010
Posts: 8,503
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You don't need to wait for the book to go lost in the system, since the requester has already acknowledged receiving the book just hasn't marked it received.  TPTB want you to wait when the book is missing, but that isn't the case here.

Date Posted: 3/13/2015 4:37 PM ET
Member Since: 6/20/2007
Posts: 5,057
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I mailed a DVD a few weeks ago at SADVD. It was scanned delivered 3 days later. Recipient never marked it received. No answer to my PM, sent 9 days after delivery. When I contacted TPTB, they told me that they could not do anything until after the "Do not contact us before..." date. In my case, it was a WL DVD that was autorequested, and maybe the account was inactive. On the day the DVD was scheduled to go lost, it was marked received and I got my credit. I think it was by SADVD and not the recipient, as the PM I had sent is still marked as Unread. I'm telling you this because I'm guessing the same holds true here, i.e., they won't do anything for you until the book is set to go lost in the mail. Then with PM proof of receipt they'll likely mark it received for you.

This is why I used PBS-DC...and why I'm so angry that PBS-DC only has been discontinued.

Last Edited on: 3/13/15 4:39 PM ET - Total times edited: 1
Date Posted: 3/13/2015 10:05 PM ET
Member Since: 7/19/2008
Posts: 15,485
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Actually, if you have a PM that they state that they received the book, that should be enough. Without the PM, then you would need to wait for the lost date.

Date Posted: 3/14/2015 11:18 AM ET
Member Since: 2/13/2007
Posts: 2,276
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I had a member once send me a long PM thanking me for sending a book (that had not been marked as received) and told me how "crazy busy" they were, yatta, yatta, yatta...I mean they could have marked the book received 3 times in the amount of time they spent sending me the PM explaining why they still hadn't marked it received. I'm sure they meant well, but I forwarded that email to PBS and it was immediately marked received, I am assuming by PBS, and when I went to the members account it was closed... It's frustrating! We all have lots of things going on in our lives but I managed to drive to the PO to mail it on time, the least they can do is mark it received in a timely manner! Rant over...

Date Posted: 3/14/2015 5:18 PM ET
Member Since: 7/19/2008
Posts: 15,485
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I can understand confusion over marking a book as received after it Is declared lost. But when it is in the main section?  Argh. 

Date Posted: 3/15/2015 8:30 AM ET
Member Since: 8/17/2008
Posts: 54
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 I have a feeling that this is about to happen to me also.  I mailed a book going a very very short distancea via 1st class mail.  I didn't put tracking on it since it seemed like a slam dunk; my error and lesson learned in the new world of Paperbackswap!  This person should have received the book 2 1/2 weeks ago, I'm just waiting for the message saying they haven't got the book.  Yes, I know even short distance books get lost, this is my intuition only.  That said, I will think twice if I ever get a request from this person again and definitely put tracking on all my books now that the new rules are in place here!



Date Posted: 3/16/2015 6:54 PM ET
Member Since: 4/27/2008
Posts: 11
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I am in a similar dilemma but on the other side of this.  A book I requested from person #1 was not marked mailed in time.  They system sent the request to person #2.  I received a note from person #1 that the book had been mailed, but didn't pay much attention since I had requested over a dozen books.  In the meantime, person #2 mailed the requested copy...and marked it mailed.  So when I received the book and marked it received, #2 got the credit.  Now, the second book shows up.  They system says that I can mark person #1 book received and person #1 will receive credit.  My issue is - will I lose a credit?  I certainly don't need two of the same book!

Date Posted: 3/16/2015 7:12 PM ET
Member Since: 1/12/2009
Posts: 4,412
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Connie, according to Help docs, you are NOT required to mark Book #1 received (pertinent points in yellow):

I received 2 copies of the same book!

These are the possibilities:

  1. You submitted one request, and the first sender did not mark the book mailed, but did mail the book.

  2. You submitted one request, and the first sender canceled it by mistake, but still mailed it.

  3. You submitted two requests for the book, to two different senders

Scenario #1 (the most common scenario):

  • You submit a request, which goes to Sender #1

  • Sender #1 does not mark the book mailed before the deadline, but still mails the book.

  • Then the request cancels and gets passed to Sender #2, who also sends the book.

  • You end up with two copies.

    This situation (the requestor ending up with 2 copies of the book) is part of why marking a book mailed before the deadline is such an important part of the swapping process. 

    The bottom line here: always mark your books mailed, so you don't become Sender #1!


Scenario #2:

  • You submit a request, which goes to Sender #1

  • Sender #1 clicks  on the transaction by mistake after (or before) mailing the book.
  • When she does that, the request cancels and gets passed to Sender #2, who also sends the book.
  • You end up with two copies.

In both Scenarios #1 and #2: When you receive 2 copies for a book after submitting only one request, you are not obligated to give a credit for the extra (canceled) copy.  You are obligated to mark the properly sent copy received.

  • When you mark the book received from the active transaction on your En Route to Me tab on your My Account page, Sender #2 will get credit. 
    • Sender #2's transaction is the only active transaction for the book on your account page.
    • The transaction with Sender #1 moved into your Transaction Archive when it was canceled, as a canceled transaction.
  • You are not obligated to give a second credit for a canceled copy of a book when you submitted only one request
    • You are also not obligated to send the canceled book back (although this is a nice thing to do if the sender is a new member).
    • You are obligated to mark the book received that is on your En Route to Me tab on My Account. 
      • You should NOT refuse this copy of the book or mark it "return to sender" - doing so will cause Sender #2 to have to pay postage again to claim the book.
  • If you do wish to give credit to Sender #1, you can mark that copy of the book received from the canceled transaction:
    • Go to  your Transaction Archive:
      • place your cursor over My Account in the toolbar at the top of the site
      • Click Transaction Archive in the menu that drops down
      • you can also click the link 'Transaction Archive" from the My Account page
    • Scroll down to see the canceled transaction for this book.
      • Check the sender name and Details to be sure it is the correct transaction
      • There are sometimes several canceled transactions for one title
    • Click  on the transaction
    • The usual Book Received screens will come up from there.
    • When you mark a canceled book received, the credit is taken from your account and given to that sender.
  • Again,  you do not have to mark the canceled copy received.
    • If you like, you may Post the extra copy of the book into the system for others to request.
Date Posted: 3/16/2015 7:24 PM ET
Member Since: 4/27/2008
Posts: 11
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Thank you.  I so rarely have an issue I forgot about the HELP docs.... :)