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Topic: Received Book With Different ISBN Than Requested - Resolved

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Subject: Received Book With Different ISBN Than Requested - Resolved
Date Posted: 11/5/2010 7:58 PM ET
Member Since: 3/14/2009
Posts: 274
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Hello, 

I've browsed the forum looking for an answer to my question, so I'm pretty sure I know the answer. I just like to double check things before I click anything. 

The book I ordered had been on my wishlist for quite a while and it was the hardcover version. I received the book today, but it's paperback. I checked the ISBN with the version I ordered and they do not match. I typed the ISBN on the book I received into PBS and the paperback version comes up, so I have no idea how they listed it as a hardcover version. I know to mark it RWAP, and from reading some other posts it seems fair to request that they return the credit. However, I'm going to read the book, so is it still fair to ask for the credit back? Also, since I didn't receive the correct version, is it possible to get placed back on the wishlist for the hardcover? I'm pretty sure this is a book I'm going to want to keep, which is why I wanted the hardcover to begin with, however, it took forever to get to number 1, and I don't want to have to wait forever to get the version I should have received to begin with. 

Thanx in advance, and I apologize for posting a repeat question. 

~Hannah

UPDATE: I have not received a response from the member who sent the book. I know in the transaction archive there's a button that says "Was Problem Resolved?" Does that automatically mark it as resolved or does it take you to another page with more options? I'd just like to make sure before I click anything. 



Last Edited on: 11/18/10 3:30 AM ET - Total times edited: 3
Date Posted: 11/5/2010 8:04 PM ET
Member Since: 8/16/2007
Posts: 15,201
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When you mark the book as RWAP-Wrong book, you will get placed back into your previous spot on the Wish List for the Hard Cover.

You can ask for you credit back if you wish, it doesn't really matter what you are going to do with the incorrect book. Since you are requesting the book again in the format you were supposed to get, I would definitely ask for it back. Some people intentionally post to the wrong ISBN when they see a Wish List on a version other than their own, I certainly wouldn't eat the credit and reward them for their behavior.

Date Posted: 11/5/2010 8:09 PM ET
Member Since: 4/25/2007
Posts: 11,554
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Completely up to you if you ask for the credit back.  If you do, then just tell the sender what you said here.  You wanted the hardcover version because you want a nice keeper copy of the book and it's taken you quite a while to work up to the #1 spot to get the version you want.  Remember, if the sender wants the book back they either need to send you an additional credit to cover the postage or $$ to cover the postage.

I would ask for the credit back myself, why pay 2 credits for the story when you really only wanted the one version?

Date Posted: 11/5/2010 8:23 PM ET
Member Since: 3/14/2009
Posts: 274
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Thank you very much for the responses! I've only ever marked a book RWAP once before, so I was kind of unsure.

I ended up asking for the credit back. I tried to be as polite as possible, so hopefully it'll turn out all right. I agree with Sarah though, I don't really want to spend 2 credits just to get the version I want.

When I was filling in the information it turns out they sent the book late as well. It was marked mailed on 10/22/2010, but according to the postage, it was actually sent on 11/03/2010.  

Date Posted: 11/5/2010 8:43 PM ET
Member Since: 8/26/2006
Posts: 9,337
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Sometimes what happens is that someone posts the book using the ISBN, and then when they get to the page that says something like "Are you sure you want to post this book, or did you mean to post one of THESE..."  it will show several other versions of the title.  When I post things at 2 a.m., I've caught myself almost clicking on one of the "other" books.  Maybe the cover matches.  Or I'm just not thinking.  So the sender may think she posted it using the ISBN.

Also, a new member may not understand that ISBN is crucial here, and may see a title and cover image that match, and click the "post this book" button. 

You were right to mark it RWAP --> wrong book, and definitely within your rights to ask for a credit back.  The sender may be a little confused and dismayed if he's new here, so any gentle guidance you can give will be good.

Date Posted: 11/5/2010 9:22 PM ET
Member Since: 3/14/2009
Posts: 274
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That may be the case. 

I tried checking earlier when they joined PBS, but they don't have a profile. I just checked their bookshelf and one of their books was posted to it in April of 2009, so as far as being a member they aren't new. I have no idea how active they've been with the site though. 

I just checked my transaction archive since before I actually received the book it had been posted twice, but the member didn't mail it in time so it timed out. Turns out it's the same person. I probably should have checked on that before I accepted it a third time, but my mindset was more of "Yay! A wishlist book!" than anything. 

I've been a member here since March of 2009, so I'm actually more surprised than anything that I've only had to mark RWAP twice. Knock on wood though, since I probably just jinxed myself.

Date Posted: 11/18/2010 12:42 AM ET
Member Since: 3/14/2009
Posts: 274
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Update in original post with new question!

Date Posted: 11/18/2010 12:52 AM ET
Member Since: 5/9/2010
Posts: 762
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I believe that you are offered more options.

Date Posted: 11/18/2010 1:10 AM ET
Member Since: 12/28/2006
Posts: 14,177
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The Help documents recommend waiting a minimum number of days for a reply (maybe 5?), and frown upon non-responsive members.  TPTB don't require the two parties agree on a resolution, but ignoring the situation is kind of another mark against the RWAP member.  Follow Help guidelines, then if the other member remains unresponsive your only recourse is to mark the transaction 'unresolved'. 

FYI, before marking 'unresolved' be sure to check your credit transaction archive.  Some members refund the credit without replying to the pm.

Date Posted: 11/18/2010 3:29 AM ET
Member Since: 3/14/2009
Posts: 274
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Thank you very much. I double checked the Help documents and of course the answer was there. I checked there earlier, but just used the search function with no luck, so my fault for not looking more closely. Thanx again though!

Date Posted: 11/18/2010 10:02 AM ET
Member Since: 4/10/2009
Posts: 1,691
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Hannah,

You are not alone. I received one yesterday with almost the same problem. Wrong ISBN. It was the correct type but I wanted a newer version (2009) and they sent the 1978 version which clearly states a different ISBN in the book.

As for the PB vs HC. It has become such a problem that I have actually had to state in my RCs that the book must be HC and either come with dustjacket or have a printed picture on the front of the book. (I only order HC books). I get denied at least once a week for my RCs with someone saying that their book is a paperback. It can get frustrating to know that many of the books are listed incorrectly.

Date Posted: 11/18/2010 12:30 PM ET
Member Since: 4/30/2007
Posts: 2,728
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Andrea (and Hannah), here is how I handled the same problem.  I was trying to collect a series in trade pb, which had distinct ISBNs for that version, but kept getting mailed mmpbs instead.  I put a RC in place, and then started getting turned down for other books.  To avoid that, all you have to do is turn OFF your RC, and make sure that the book you want in HB is NOT on auto-request.  You will be notified when it is posted to you, THEN you can go and turn on your RC before clicking on the button that says "I want this book, ship to my address".  Once you do this, you can then turn your RC OFF for future book requests.

Books posted under the wrong ISBN happens a lot.  Once I put my RC in place, I got about a dozen declines due to the RC, and all of the comments from the members posting the books indicated that their book was a MMPB rather than the trade size I requested in my RC.  It took time, but I did eventually get the whole series I wanted, so it will work if you are patient.  Good luck!