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Topic: Received a book never marked mailed

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Subject: Received a book never marked mailed
Date Posted: 4/7/2008 1:53 PM ET
Member Since: 5/8/2007
Posts: 78
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I just received a book that I ordered some time ago. It was marked "label printed" but never marked mailed. It arrived today. How do I let the powers that be lnow I received it? I don;t want to cheat the sender out of a credit.

Date Posted: 4/7/2008 1:55 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Check your transactions archive. It should be in there. You can marke the book received from the Transaction Archive.

Date Posted: 4/7/2008 10:31 PM ET
Member Since: 7/31/2007
Posts: 2,689
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Is it going to be in your transaction archive if it was never marked mailed?!?!

Date Posted: 4/8/2008 12:07 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Have you checked to see that you don't have another copy from someone else on the way to you?  If there was more than 1 copy in the system, it would have ordered another one when the 1st one wasn't marked as mailed. You do not have to give a credit to both people, only to the person who marked it mailed on time.  Check that first so you don't end up out 2 credits.  

It should show up in your transaction archive with an X as a cancelled transaction.  You should be able to mark it mailed there.  If not you can contact PBS and ask them to mark it mailed for you.

Date Posted: 4/8/2008 1:36 AM ET
Member Since: 8/26/2006
Posts: 9,308
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Mary described it really well.  Here's the Help Doc, too.

I received a book from a canceled transaction!

Date Posted: 4/9/2008 5:55 PM ET
Member Since: 7/13/2005
Posts: 5,201
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PM the sender.  They may have simply forgotten to mark it mailed (I've done it and so have a couple of my senders) and a gentle reminder may remind them, then you can mark it received in the regular way.