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Topic: Received a book with the wrong ISBN

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Subject: Received a book with the wrong ISBN
Date Posted: 6/16/2011 1:27 PM ET
Member Since: 12/19/2007
Posts: 2,408
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I've looked through the help docs and can't seem to find the answer to this one.  I posted a book to my WL with the ISBN of the edition that I wished to receive.  I got notification that the book was available so I accepted.  The book arrived today but it is NOT the same ISBN as the book that I requested.  The book that I received is the correct title and author but it is not the edition that I orderd.  What do I do?

The ISBN that I wanted is attached to an edition that was published in 1999 and the book that I received was published in 1990.

Scott (scalta) - ,
Date Posted: 6/16/2011 1:36 PM ET
Member Since: 2/20/2010
Posts: 723
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Last Edited on: 7/15/11 2:52 AM ET - Total times edited: 1
Date Posted: 6/16/2011 1:38 PM ET
Member Since: 5/15/2005
Posts: 1,328
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You should mark it received with a problem (it's up to you if you want to ask for your credit back):

Wrong Book - Wrong Binding/Version

This means that title/author DO match but the book does not match the listing's ISBN and/or binding type and/or it was listed as Large Print and the book is not Large Print.

You will have a text box - the text you type in will be included in an email, and sent as a Personal Message, to the sender.

The book IS marked received for this problem type because if a sender Posted the book she or he had incorrectly, it is likely that she or he does not have a second copy and can't send you the version that matches the listing.  

If this was a Wish List book (and there are no other copies available), you will go back in your previous place in line for the book.  If there are other copies available, the book will go onto your Reminder List.

Last Edited on: 6/16/11 1:41 PM ET - Total times edited: 1
Date Posted: 6/16/2011 1:41 PM ET
Member Since: 12/19/2007
Posts: 2,408
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Yes, I did compare the ISBN.  They do not match.  When I enter the ISBN on the book that I received, the PBS system pulls up the book that I received.  The ISBN that is still sitting on my account (because I have not accepted it yet) is not the same book. 

This brings me to another question.  How did the sender send this edition when there is a prompt in the process that asks if the ISBNs are the same?  The edition that I want is a WL book.  If she posted her ISBN properly, it would not have popped up on my list, right?  Doesn't the system match ISBNs and not titles, assuming that the book has an ISBN?

Date Posted: 6/16/2011 1:42 PM ET
Member Since: 3/7/2009
Posts: 11,122
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They probably searched by the title of the book and clicked Post This Book from the book's listing.  It asks you to confirm the ISBN matches, but they must have just said okay.

Last Edited on: 6/16/11 1:43 PM ET - Total times edited: 1
Date Posted: 6/16/2011 1:51 PM ET
Member Since: 6/8/2007
Posts: 811
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Or it's possible when the sender received the book, SHE received one with the wrong ISBN and didn't notice.   She may have then posted the book directly from her bookshelf, so would not have checked the ISBN.   That happened to me--I got a book that was the title I requested and never double-checked the ISBN because from all appearances it WAS the book I wanted.  I read it and then posted it from my bookshelf.  The person sent it to, though, had wanted a specific edition and she caught the ISBN error.   So, I sent out the "wrong" book, but purely by accident. That may have been what happened in your case too.

Date Posted: 6/16/2011 4:38 PM ET
Member Since: 1/22/2011
Posts: 2,413
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Or the non- charitable explanation is the member posted the newer version of the book on purpose because it's more desirable. An older copy is not what you wanted so do mark it RWAP.  I once received a 60's version of a book instead of the 90's version that I ordered. The sender refunded my credit immediately. Why do people post written in, water damaged books etc. even though that Golden Rule message is right there? Who knows. Could be an honest mistake or not.

Last Edited on: 6/16/11 4:39 PM ET - Total times edited: 1
Date Posted: 6/16/2011 4:39 PM ET
Member Since: 2/13/2007
Posts: 2,276
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I stopped posting books from my bookshelf for exactly the reason that Robin H. describes. I too inadvertently sent out the "wrong book" because I did not check the ISBN when I got it from another member -- it looked like the book I requested and it was the same binding type.

In your case, RWAP -- wrong book. It is the only way to get the attention of members who are sending out wrong books, whether intentionally or unintentionally! I am assuming that you wanted a different version for a specific reason, so I would ask for my credit back so that you can order the one you really wanted.

Date Posted: 6/16/2011 5:27 PM ET
Member Since: 12/19/2007
Posts: 2,408
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In this case, it seems that a bar code sticker was placed over the published bar code on the back of the book.  Unfortunately, the new bar code ISBN on the sticker does not match the publishers ISBN on the inside of the book.  I've heard back from the sender but things are not yet settled.  I've been told that I will receive my credit when I return the book.  **sigh**

Date Posted: 6/16/2011 5:37 PM ET
Member Since: 1/22/2011
Posts: 2,413
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The way I understand it is if they want the book back they send you an extra credit to cover postage. You are not obligated.

Date Posted: 6/16/2011 5:54 PM ET
Member Since: 8/10/2005
Posts: 4,603
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Ditto what Lori said...if she wants the book back, she needs to send you an extra credit to cover your postage, otherwise you are paying for HER mistake. And you are not obligated to send the book back. She can, of course, opt to not refund your credit...if she's being difficult I think I would just let it go, mark it received w/problem and mark it unresolved.

It's the sender's responsibility to make sure author/title/format/ISBN match whether they are entering the book into the system manually or posting from their TBR/or the bookshelf hold...they are still asked to verify everything...making an excuse for posting a book with the wrong ISBN 'because I got it from here that way' is just like making the excuse, "but I got the book from another PBS member with that water damage/writing/torn pages." It's unfortunate, but it's still no excuse.