Hi, I am fairly new to PBS and hope someone could help answer my question: A book I sent almost a month ago is about to be declared "lost" in the system because the requester has not marked it received. Although I didn't use PBS Delivery Confirmation, I paid for it at the post office, and according to it, the book was delivered at the address shortly after it was sent. What do I do if the recipient doesn't acknowledge receipt of the book? Thanks in advance.

You paid for delivery confirmation via the post office? On the lime green form?

Well if the account is inactive then the system will mark it received for you. I'm not sure how long an account has to go without activity to be deemed inactive though.  So if that doesn't happen you might be out of luck w/o the PBS DC.  PBS doesn't give a credit for DC bought from another online postage site or direct from the post office.

Keep in mind that the delivery comfirmation does not confirm delivery to that address, it just confirms its delivered. They get mis-delivered more often than we'd like to think. I would PM the person and ask them to confirm whether the book was received or not. The book was delivered on X date according to the USPS Delivery Confirmation, and you would like to start the process of reporting the book lost or stolen with the Post Office as close to that date as possible, since finding a mis-delivered book will be more likely the quicker they get to tracking it. Then I would follow up by filing the paperwork with the PO as soon as the book goes lost in the system.

Unfortunately, PBS does not guarantee the credit if you use any DC other than PBS-DC. Unless you are able to track the package through the PO, or the sender marks it as rec'd, you will not get the credit.

Tracy - Yes, the green form.

Mary - I've PM'ed the recipient two weeks ago and haven't heard from her. So maybe she is away.

Melanie - I didn't think of it being mis-delivered. Thank you for this information and the detailed instruction. I'll file the paperwork with the PO if I don't hear from the recipient in another week.

Thank you all.

Sharon,

You might want to think about using the PBS delivery confirmation instead of the post office version. Less work for you.

Have you checked to see if the member's shelf is on vacation?  If it is not on vacation hold and she is not responding to your PMs, I would send feedback using the contact us button and see if they can help you.  I would also let them know that you have USPS DC that shows that it was delivered.  It certainly won't guarantee you your credit like PBS DC will, but it will help prove your case.