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Topic: Received Without Contents

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Subject: Received Without Contents
Date Posted: 8/23/2008 3:50 PM ET
Member Since: 8/24/2005
Posts: 1
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I was wondering what should I do if I receive an envelope without the book.  I did click on "Received, but with a problem".  Now, I put the book back on my wish list and is now number 950.

Thanks.

Date Posted: 8/23/2008 3:54 PM ET
Member Since: 1/11/2007
Posts: 1,534
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From the PBS Help Center:

 

I received an empty wrapper--no book inside!

 

If this is a book you requested, you should not mark the book received, since you did not get the book.  You should contact the sender to let him or her know what happened.  

  • The sender should call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx  and input the information online there. This will help USPS try to recover the book.

    • The form is titled "mail Theft"; this does not mean that you can use it only if you think the book was stolen.  "Received without contents" is an option on the page.
    • The choice to make under "Class" on the form if Media Mail was used is "Parcel Post".
  • If you think that the Wrapping method may have contributed to the loss of the book, please do give (gentle) feedback to the sender; you can refer to All Help documents about bookwrapping if you like. 

  • If you have marked the book received by mistake (or if the system marked the book received for you while you were absent from PBS), you can also discuss this with the sender, who got credit when that happened. See How do I contact another member? for instructions on how to contact a sender from the transaction in your Transaction Archive.

If you have not marked the book received yet, do not do so.  You will continue to get the usual auto-emails from PBS asking if the book has arrived; open and read them, and follow any instructions within. 

If the book hasn't arrived by the 26th day after it was marked mailed, then PBS will declare it lost in the Mail and you will get your credit back.  If the book does arrive after that, you should mark it received from your Transaction Archive.  

 



Last Edited on: 8/23/08 3:54 PM ET - Total times edited: 2
Date Posted: 8/23/2008 4:06 PM ET
Member Since: 8/18/2005
Posts: 2,148
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And if you contact PBS, ask them to put you back at #1 on the WL -- this has happened to me before, and they're very accommodating.

Date Posted: 8/23/2008 5:55 PM ET
Member Since: 7/5/2007
Posts: 2,113
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I've been getting books sealed together with scotch tape lately.  Of course, bottoms are ripped out, and USPS has caught & retaped them so the contents did not fall out.  I let these people know that scotch tape does not stand up to the rigors of USPS travel, but I doubt they really care that much.  If their packaging was insufficient (ie: scotch), make a note of that when you contact PBS.  I've been noting it in the "antyhing else pbs should have on record" section.

Date Posted: 8/24/2008 1:57 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I do that, too.  Michelle.  I also put in that space when a sender does a great job and why.  It may never be seen.  But at least I feel like I'm being fair. I don't like to be totally negative.  ;D

Ruth