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I was wondering what should I do if I receive an envelope without the book. I did click on "Received, but with a problem". Now, I put the book back on my wish list and is now number 950. Thanks. |
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From the PBS Help Center:
I received an empty wrapper--no book inside!
If this is a book you requested, you should not mark the book received, since you did not get the book. You should contact the sender to let him or her know what happened.
If you have not marked the book received yet, do not do so. You will continue to get the usual auto-emails from PBS asking if the book has arrived; open and read them, and follow any instructions within.If the book hasn't arrived by the 26th day after it was marked mailed, then PBS will declare it lost in the Mail and you will get your credit back. If the book does arrive after that, you should mark it received from your Transaction Archive.
Last Edited on: 8/23/08 3:54 PM ET - Total times edited: 2 |
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And if you contact PBS, ask them to put you back at #1 on the WL -- this has happened to me before, and they're very accommodating. |
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I've been getting books sealed together with scotch tape lately. Of course, bottoms are ripped out, and USPS has caught & retaped them so the contents did not fall out. I let these people know that scotch tape does not stand up to the rigors of USPS travel, but I doubt they really care that much. If their packaging was insufficient (ie: scotch), make a note of that when you contact PBS. I've been noting it in the "antyhing else pbs should have on record" section. |
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I do that, too. Michelle. I also put in that space when a sender does a great job and why. It may never be seen. But at least I feel like I'm being fair. I don't like to be totally negative. ;D Ruth |
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