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Topic: Received one book - second book came

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Subject: Received one book - second book came
Date Posted: 6/28/2012 11:35 AM ET
Member Since: 8/19/2007
Posts: 4,436
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I received a book from another member.  According to my 'books sent' tab there should have been two sent.  Shows that they were sent together, but they weren't as there was nothing wrong with the book or the wrapping on the book I did receive.  I did e-mail the sender to ask if they were sent separately, but no response so far (it hasn't been that long, I just want to get the book I did receive marked off). 

My question:  should I go ahead and mark the book I did receive?  If I do this it will show up a RWAP on the other book.  Or --- should I wait a few more days (I'm nowhere near the date when the books will go lost, so that's not a problem either) and see if the other book shows up.    Pat


The second book came separately today so all is well. Thanks. Pat

Last Edited on: 6/28/12 2:59 PM ET - Total times edited: 1
Date Posted: 6/28/2012 11:48 AM ET
Member Since: 12/28/2006
Posts: 14,177
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My opinion on this...if you pm'd the sender and they have not responded in 2/3 days, then yes mark the book received.  It's your obligation to mark the received book in a timely manner, and you have made a real attempt to inquire regarding the other book. 

Ifyou do mark the one received, double check the other to make sure it doesn't go back on your wishlist (and get ordered again).  I don't think the system will do that until it actually goes lost, but wouldn't hurt to  check JIC... the second book may still be enroute, and you don't want a second copy you have to use a credit for.

Date Posted: 6/28/2012 12:25 PM ET
Member Since: 7/19/2008
Posts: 15,485
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I think it is now set up that if you mark the book as RWAP, book missing from shipment, that the missing book goes back to your My Account page.   Where it will wait until it's Lost date.

Date Posted: 6/28/2012 12:30 PM ET
Member Since: 10/14/2005
Posts: 1,228
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Are you sure the book you received was from the same order/sender?  Maybe it rolled over to someone else.

Date Posted: 6/28/2012 1:14 PM ET
Member Since: 8/26/2006
Posts: 9,357
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Emily is correct -- we can now mark a book missing from a multiple book shipment. From the help center:

I received a multiple-book shipment, but one or more books was missing!

If this happens, you need to choose "With a problem" and then "Book missing from shipment" from the problem options, and indicate which book was missing using the dropdown menu next to each book in the shipment. 

Doing this will NOT mark the missing books received; it will send an email to the sender to let him or her know that the packaging arrived missing that book.   The sender can then look into what happened to the mailing.

  • The sender should call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx  and input the information online there. This will help USPS try to recover the book.

    • The form is titled "mail Theft"; this does not mean that you can use it only if you think the book was stolen.  "Received without contents" is an option on the page.
    • The choice to make under "Class" on the form if Media Mail was used is "Parcel Post".
  • If you think that the Wrapping method may have contributed to the loss of the book, please do give (gentle) feedback to the sender; you can refer to All Help documents about bookwrapping if you like. 

  • If you have marked the book received by mistake (or if the system marked the book received for you while you were absent from PBS), you can also discuss this with the sender, who got credit when that happened. See How do I contact another member? for instructions on how to contact a sender from the transaction in your Transaction Archive.

While the book is still listed in your account as "en route" to you, you will continue to get the usual auto-emails from PBS asking if the book has arrived; you should open and read them, and follow any instructions within - usually they do not ask you to do anything.

If the book hasn't arrived by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after it was marked mailed, then PBS will declare it lost in the Mail and you will get your credit back.  If the book does arrive after that, you should mark it received from your Transaction Archive.  

If the sender agrees to cancelling the request early (not waiting the full period for the book to be declared "lost"), then she or he can contact us (using the "send us feedback" button on the Contact Us page) and ask us to cancel the transaction for the book. 

  • When we cancel, your request will be passed to a new sender if there is another copy of the book available in the system, OR if there is not another available copy the book will go on your Wish List .  If the book was a Wish Listed book when you requested it, our cancellation will put you back on the Wish List for this book, in your previous place "in line".
Date Posted: 6/28/2012 2:21 PM ET
Member Since: 8/19/2007
Posts: 4,436
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Prunella - yes, they were from the same sender (at least PBS marked them that way).

My problem lies with the fact that there's no way that the books were shipped in the same package.  The wrapping on the book I got was pristine, no rips, tears, smudges, etc., so nothing the Postal Service did or didn't do.  There's no evidence that another book was attached to the wrapping of the book I did receive. 

Will wait a day or so and see if the other package arrives.  Thanks for all information. Pat

Date Posted: 6/28/2012 6:25 PM ET
Member Since: 8/16/2007
Posts: 15,226
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First: confirm the package in your hands is from the person on your Enroute tab and not from another member.  If it is not the same sender, then you are not obligated to do anything with the one book, but you may find it in your TA.

Second: Follow the instructions Patty has copied to record the book you have received. It doesn't matter that the packaging could or couldn't hold another book, this is still the process you use to log receiving only one of the books listed in a multi-book shipment. You shouldn't delay logging in a book you have received just because another has not come (again this is if you have confirmed the sender's name on the package is the one on your Enroute tab).

The missing book will be returned to your Enroute tab. If the second shows up, you log it in. If it never shows up, you don't. 

Some members do mail their books one at a time. They can't get to the post office and can't fit more than one book packages in to the slots they mail from or don't want to tip the package weight to Media Mail. Hopefully if they did send them separately, they did not print one label with postage twice and reuse it!

Date Posted: 6/29/2012 1:09 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Much cheaper to mail the two books together, but glad both arrived!

BTW - you'd think the sender would just reply to your pm...'I mailed seperately, the second should arrive shortly' or something like that.

Last Edited on: 6/29/12 1:10 AM ET - Total times edited: 1
Date Posted: 6/29/2012 11:58 PM ET
Member Since: 4/28/2009
Posts: 10,295
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I ordered from a new member a few months ago and boy were they Confused. Mailed books each in its own wrapper. I felt sooooo bad cause they ended up spending over $10 for books that would have been about $4 if mailed together!