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Topic: Have you ever received a pm from....

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Subject: Have you ever received a pm from....
Date Posted: 2/26/2011 12:48 AM ET
Member Since: 11/30/2007
Posts: 4,962
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a member asking you if you still plan on swapping this book? Especially when she just requested it this morning, geez. Haven't even had a chance to get it out and check it yet. She just joined on the 22nd, but hope she doesn't pm every member she request books from. She may be in a hurry, but we are allowed 5 days to accept. It was a turnoff for me, but will still send it on Monday anyways.

Date Posted: 2/26/2011 1:04 AM ET
Member Since: 11/28/2010
Posts: 754
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Wow!!  Well if she sticks around, she will have to learn patience.    A person has up to 12 days to mark the book mailed to you (5 to accept, 5 to mail, and then 2 more days buffer until the credit is actually lost).      Yes, you do get many books a lot faster than that, but I guess you have to go into the deal expecting that it will take the full 12 days for any book to go from accepted to mailed.   And just be surprised if it happens any sooner.smiley  

Then, however long it takes for delivery.

   If she wants her books delivered in 2 days, that's Amazon Prime, LOL.

The price of the books on PBS is awesome, but the trade off is you cannot be in a hurry to get the books.  If you are, you need to order from another place, LOL.



Last Edited on: 2/26/11 1:06 AM ET - Total times edited: 2
Date Posted: 2/26/2011 5:16 AM ET
Member Since: 12/28/2006
Posts: 14,171
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Good choice Connie . . . just exhale, smile, and mail the book on Monday. 

Hope your new member learns some patience soon...or you just know she'll pm the wrong member, then somebody is going to go all snarky on her tush.

Date Posted: 2/26/2011 8:37 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I would be really, really tempted to not mail it until the last possible moment. 

Maybe she's had a lot of time outs with people accepting book requests and not doing anything with them. 

Date Posted: 2/26/2011 8:58 AM ET
Member Since: 8/6/2006
Posts: 1,619
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Maybe her request had timed out with someone else and rolled over to you and she didn't realize it. 

Date Posted: 2/26/2011 10:23 AM ET
Member Since: 2/13/2007
Posts: 2,264
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Good point, Alisa!

Tina D. (tinad) - ,
Date Posted: 2/26/2011 10:55 AM ET
Member Since: 4/8/2009
Posts: 350
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Boy do I understand about being patient!  I've been waiting almost a month now for a book to be accepted by someone - I think I am now on the 3rd person and they have only a couple of days left before it rolls over for the 4th time.

Thank goodness there are at least 20 copies in the system - I may get it yet!  LOL

Date Posted: 2/26/2011 12:50 PM ET
Member Since: 3/4/2007
Posts: 4,546
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I think maybe a gentle nudge toward the rules is in order here.  If she just joined on the 22nd, it's doubtful that her order rolled over; she's only been a member for 4 days.  This sounds more like an impatient newbie than someone who has been hit with roll overs or time outs.

Date Posted: 2/26/2011 2:01 PM ET
Member Since: 1/15/2007
Posts: 1,410
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What Sandy said.

Sounds like the requestor needs a gentle clue about "PBS time" and patience.

Date Posted: 2/26/2011 6:48 PM ET
Member Since: 7/19/2010
Posts: 3,673
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I may suggest following Sandy's advice.  The only RWAP I have gotten [knock on wood] was from a new member who marked it RWAP because she said it too way too long to get to her.  It arrived 8 days I mailed it (which I mailed about 5 days after she requested it and on the day I agreed to mail). 

Date Posted: 2/27/2011 12:44 AM ET
Member Since: 5/25/2010
Posts: 262
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I remember how impatient I was when I first joined. It's not just that I was excited about the books - I was excited about the whole process, uncertain that it would really work, and just raring to go. And I sent out a lot of PMs that I would never consider sending now. Fortunately everyone was patient with me! If I had gotten any snarky comments, it might have turned me away from PBS completely.

Patience does come! And thanks to you if you can have patience with this impatient new member.

Date Posted: 2/27/2011 5:06 PM ET
Member Since: 2/23/2009
Posts: 96
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I think I've only received 1 PM like that and it was also a newbie. A gentle reminder about the mailing rules is definitely in order here.

Date Posted: 2/27/2011 8:50 PM ET
Member Since: 1/22/2011
Posts: 2,393
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Hi All!

I am also new and keep finding all kinds of cool things like this area. I am trying to avoid any faux pas that would offend or aggravate the established citizens of PBS. Is there a code of conduct or protocol that's written somewhere or does the wheat separate from the chaff naturally? Common sense and all, you know. For example, I have wondered whether when receiving a thank-you for a sent book, should I reply? You're welcome, etc. or does that clog up the PM back and forth? I really appreciate almost every thing I've received so far and don't know whether to engage to much or try to communicate and be a pest. Do you just pick it up over time? The first week I PMed stupid questions to online reps and felt great and welcome but also like an idiot once. It's all OK in the long run. Oh yes, and I keep seeing references to those that are "booted". Is it easy or hard to be booted; should I worry?

Thanks for your time and consideration PBSers!  Lori Burnett

 

Date Posted: 2/27/2011 10:24 PM ET
Member Since: 4/5/2008
Posts: 1,869
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Hi, Lori!  Welcome to PBS...your new addiction as they say.

Don't feel there are stupid questions.  We've all had to learn our way around.  The Questions forum is a great place to discover more answers from others who have been trying to find their way, too.  Oh, good grief, I'm in the questions forum...time to take an aspirin....

I think I am a "friendly" person, so I tend to want to answer all the thank you PMs I see, but now I mostly answer those who write a bit more and those that write a "thanks" or a "thank you" I mostly leave alone in case they are being polite but don't want a lot of communication.  It is really up to you.  A "your welcome" or "enjoy!" is perfectly fine, too.  I've gotten answers like that when I thank someone for a book.  I tend to be wordy when I thank someone for a book, but I do know some people don't care for a PM thank you.  Since I don't know which they are, I tend to thank anyway. 

I think being booted is probably from inactivity, rudeness, multiple problems with their swapping, etc.  Not run of the mill problems like lost books, but a history of bad books without resolution.  I might be wrong there, but that's the gist of what I have surmised from the forums.  Other veterans can tell you more.  I think you'll be fine.  There are a lot of wonderful people hanging around and you'll figure out the ropes in short order.  Have a great time swapping!



Last Edited on: 2/27/11 10:25 PM ET - Total times edited: 1
Date Posted: 2/28/2011 12:51 PM ET
Member Since: 8/23/2007
Posts: 26,510
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They don't boot people lightly. They look at the overall account history.  If you send out a lot of bad books, send nasty PMs and post a lot of hate on the forums then you have something to worry about. If you do your best to follow the rules then you don't. 

Date Posted: 2/28/2011 1:54 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Welcome to PBS Lori!  Thank you pm's are a bit controversial...some members like to receive them and others don't.  As to answering a TY pm, I wouldn't unless there's another subject in that message.  IMO Thank You's can be nice, beyond that is just computer clutter.



Last Edited on: 3/2/11 12:52 AM ET - Total times edited: 1
Date Posted: 2/28/2011 2:17 PM ET
Member Since: 1/5/2007
Posts: 145
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I send thank you PMs most of the time, but I usually don't respond to thank you PMs sent to me unless there's something specific in the PM I want to reply to.

Date Posted: 2/28/2011 7:03 PM ET
Member Since: 1/22/2011
Posts: 2,393
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A thank-you for the advice!  Lori

Date Posted: 3/1/2011 2:13 PM ET
Member Since: 7/12/2010
Posts: 4,177
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Welcome Lori!

I send TY PMs all the time, and I don't mind getting them.  A response really isn't required.

As far as getting "booted", as its been said, it takes a lot for TPTB to get rid of someone for good.  Suspensions happen, but bans seem to be limited. (Although there is no public information about this)

-RD