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Wondering if I could get some help determing how I should mark a book I received today. I ordered a book that was supposed to have a CD included (states on the front cover that the CD is included) however the CD was not in the book when I got it. According to the help documents the CD needs to be included in order to be postable. Should I PM the sender prior to marking the book received and ask about the CD or should I mark it received with a problem and then send a PM. If I do mark it received with a problem which option should I select. The book isn't damaged nor is it the wrong book. The didn't meet requestor conditions doesn't apply either.
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Send the member a PM first - although if you've started the survey already you might not have the option since you only get one stab at it. If you haven't started the survey - then PM the member. If you have then mark it RWAP and hope they will fix it for you afterwards. Ruth |
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The help center states that the media (CD) should be with the book. Under what can be posted page:
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I would mark it RWAP, ask for the credit back and cite the information given by Emily above. Without the CD, the book was not postable. Cheryl |
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Use RWAP, damaged by sender, since the sender did not include the CD. |
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