Hi,

If I were to mark a book received but with a problem, what happens exactly?  Does the sender see the remark or does paperbackswap send them a note?  Is this when you would get a credit back?  Thanks, Carol

Hi Carol,

Unfortunately the credit is not returned unless you ask the other member for it and they agree to send it. The Help Center Doc "There is a problem with a book I received! has some great information about this topic and probably can answer all of your questions way better than I can.

Cheryl

After you click that the book was received with a problem, you will have the opportunity to describe the problem to R&R as well as send a PM to the other member.  The other member will see the PM you send to them but not the information given to R&R.  You should ask for your credit to be returned in the PM to the other member if you would like it returned. 

Yes the sender does see that it is received with a problem but unless you PM them with the specifics they don't see it.  You can chooose to refund the credit or not that is up to you. 

I posted before about my first book rec'd with a problem.  

By time I resorted to marking it REC'D WITH A PROBLEM , I had already been emailing with the member but unfortunately even with the helpful suggestions here, she couldn't figure out how to return a credit.

So I went marked it  "rec'd with a problem" , added the member sent a note saying she knew it was water damaged and  moldy, let her know if I want my credit back,  but as you all know  (and I didn't until now)  it only says contact other member, but now that she has her credit, she broke off contact and didn't reply anymore......

I actually have been very lucky apparently not running into any snags like this in the past 3 yrs.  This site doesn't allow you choose who you get your books from which was never a problem before this.
I guess I assumed there was a dispute type function like on most of the credit based sites.  

There is something for the suggestion box!   :)