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Topic: Received but with a problem

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Subject: Received but with a problem
Date Posted: 2/13/2008 6:57 PM ET
Member Since: 8/31/2007
Posts: 4
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Hi,

If I were to mark a book received but with a problem, what happens exactly?  Does the sender see the remark or does paperbackswap send them a note?  Is this when you would get a credit back?  Thanks, Carol

Date Posted: 2/13/2008 7:07 PM ET
Member Since: 10/23/2005
Posts: 7,719
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Hi Carol,

Unfortunately the credit is not returned unless you ask the other member for it and they agree to send it. The Help Center Doc "There is a problem with a book I received! has some great information about this topic and probably can answer all of your questions way better than I can.

Cheryl

Date Posted: 2/13/2008 7:10 PM ET
Member Since: 2/16/2006
Posts: 1,956
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After you click that the book was received with a problem, you will have the opportunity to describe the problem to R&R as well as send a PM to the other member.  The other member will see the PM you send to them but not the information given to R&R.  You should ask for your credit to be returned in the PM to the other member if you would like it returned. 

Date Posted: 2/13/2008 7:20 PM ET
Member Since: 9/2/2006
Posts: 4,110
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Yes the sender does see that it is received with a problem but unless you PM them with the specifics they don't see it.  You can chooose to refund the credit or not that is up to you. 

Date Posted: 2/15/2008 8:41 AM ET
Member Since: 5/12/2005
Posts: 16
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I posted before about my first book rec'd with a problem.  

By time I resorted to marking it REC'D WITH A PROBLEM , I had already been emailing with the member but unfortunately even with the helpful suggestions here, she couldn't figure out how to return a credit.

So I went marked it  "rec'd with a problem" , added the member sent a note saying she knew it was water damaged and  moldy, let her know if I want my credit back,  but as you all know  (and I didn't until now)  it only says contact other member, but now that she has her credit, she broke off contact and didn't reply anymore......

I actually have been very lucky apparently not running into any snags like this in the past 3 yrs.  This site doesn't allow you choose who you get your books from which was never a problem before this.
I guess I assumed there was a dispute type function like on most of the credit based sites.  

There is something for the suggestion box!   :)

 

Date Posted: 2/15/2008 9:02 AM ET
Member Since: 2/6/2006
Posts: 1,186
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Last Edited on: 2/15/08 9:05 AM ET - Total times edited: 1