Have you ever sent a book to a person who claimed it did not meet their requirements because they were completing a collection?  I have now had TWO from the same person.  They want a book in great condition.  Since I got impatient waiting for the books to be available on my wish list, I started buying them.  I know the first one was read once and sent to this person but I was told by them that it was creased very badly on the spine and thus had to be sent on to someone else and so she wanted her credit back.  I didn't want to give it to her because I knew that I had bought the book new and then mailed it to her after my reading of it.  Well I posted another one in the series and she came up for it.  I almost denied it because of the reason before but decided since I was looking at the book and it was in basically new condition since I had just finished reading it the same thing would not happen, I mailed it to her.  Now she is again saying there is a problem with it.  I am sure she will request a credit when she responds to my PM but this time I absolutely will refuse because if she is complaining about the condition of the book this time, she wants a brand new book for her collection, not what she can get here.  To me this sounds like she's frauding everyone and getting what she wants for free.  IE you send the book and when she complains, she gets her credit back again to re-spend.  What do you think?

Sure sounds suspicous to me. This is a used book site. If she wants new books she needs to go to B&N or Borders. I would stay away from her. You are under no obligation to return her credit. Stick to your guns.

Agreed, fool me once shame on - you fool me twice shame on me I say.

I would report her to TPTB...     if she asks for the credit, send her the book condition guidelines and tell her you have exceeded those guidelines and will not return a credit.

So the 1st book she didn't like the condition so she sent it on? As in reposted it and got a credit for it then you returned the credit to her?

Shady.  I would not return the credit if it did not go against any requester conditions and it was in postable condition.

Did they have an RC? Unless the RC talked explicitely about spine creases I would not refund the credit. If she can "pass the book on" then it is a postable book, and you don't need to refund her credit, she will get it when someone else requests the book.

She had notes about what she wanted for this series since she is completing a collection.  I understand wanting collection books a certain way as I'm doing it myself.  But I also know to be reasonable with this site since it is used books being passed around.  Her request is for great books that have no cracks in the binding or cover.  I sent a brand new, read once book that for all intense and purposes does not have cracks in the binding or cover.  It has a read crease down the spine but that is unavoidable when reading a paperback.  So to me I meet her request.  And again if she wants it perfect she needs to go buy brand new because what I sent her is not unreasonable for a new book being read once.

I would definitely not rurn her credit.  I'm so sorry this happened to you.  I can't say I've experienced this problem, but I've only accepted a "like new" type RC once when I was brand new.  That one worked out, but  the condition is so subjective and unreasonable that I decline it without hesitation.  I definitely agree with you that she needs to buy brand new, and probably pick through the brand new copies to find the best one. 

Diane this is exactly the type of RC that gives RCS a bad name and why most of us regular posted would not accept one that asked for books to be in "like-new" condition or are picky sounding.

I would not have given her the credit back.  I would also report her to PBS. Let them know that both books you sent her were brand new and read once.  You are probably not the only one she is doing this to. 

If she asked for "no cracks" and then complained about "creases", I would politely explain to her that her RC is not worded correctly. A crease is not a crack and she needs to use the exact words she is looking for or she will get books that she does not want and will not get the credit returned because people should not have to interpret her RCs to mean anything different that what they say. If her RC indicated no spine damage at all and or like-new books, I do not believe you should have sent her a book with creases in the spine. It might only be read once, but spine creases definitely do not leave a book looking new.

If she wants to ask for new books on PBS, that is completely within her rights. PBS allows RCs to ask for better than PBS condition and since many people have new or like new books to send, there is no reason those members that want them to be told to go elsewhere. They may get a lot of turn downs before they get the book, but they will eventually get it.

If this member is doing this on a lot of books just so she doesn't have to pay a credit for them, she will get caught. The site has ways to find people like that.

Thank you for stating that cracks and creases are not the same thing. I am Diane's girlfriend. Diane pointed out that the user's RC was incorrectly worded at my behest. I agree that a crack and a crease in the binding are NOT the same thing. I saw the book before it went out. It was very slightly creased, not cracked and this user's RC said she did not want a book that had a cracked spine. She did not say no spine damage. She then went on to claim that she reads all HER books without so much as creasing the spine and that Diane should take better care of her books and that no one else has ever had a problem meeting her RC.  She then told her not to even bother responding to the PM because she would just delete it.

Now I am brand new to PBS, just started posting last week and I've already received 8 books and sent out 10. The books I've received have all been in great condition and some it is obvious they were brand new, read once. They have a crease or two down the spine. To say you can read a paperback book without creasing the spine is pushing it for me. Did you read it by osmosis? You can simply open the book at the bookstore and crease the spine.

I could continue about my feelings on collecting books you're not going to read, but I don't want to offend anyone. To each their own.

And by the way, hello, I'm Andrea, I'm opinionated and outspoken. My paperbacks are well read but in good shape. Some of them have contact-papered covers because I'm anal and I love books. :)

I was informed by this lady that creases and cracks were the same thing and I should have known that and not sent the book.  She has said she is going to change her RC to reflect that.  I understand wanting books in certain conditions but to me she is being unreasonable that what I sent her did not meet her RC.  She has decided not to ask for a refund credit this time, which is good because she would not have gotten it.  I am still upset that because of this lady, I have two strikes against me, for an unreasonable reason.

I'm sorry about the trouble that you got from this lady, Diane. I also think that there's a difference between cracks and creases on the spine.

However, I think that spine creases are avoidable.

I am very kind with my books and I just can not see how spine creases are avoidable in a paper back. Do you just skip reading the last two words on every line on the left page and the first two words on each line on right page? Two hands and nose two inches into the book I am guessing?

   Maybe I am going it wrong all these years. LOL

   What I would give to have a polling option here for us on the boards to see how many acrobate readers can read a small paperback with no creases at all.

ah yeah. I would have one word for this requestor: BUY

Diane - I would not worry about the two strikes against you for an unresolved RWP, the Team knows that there will be times with the two parties just cannot agree and part without a resolution. Thankfully she is changing her RCs so the next sender will be able to tell exactly what she wants.

As for spine creases being unavoidable - I never crease a spine, if it comes to me uncreased, it leaves me uncreased.