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Topic: Received w/problem Question

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Subject: Received w/problem Question
Date Posted: 2/8/2008 2:49 AM ET
Member Since: 11/21/2007
Posts: 7,605
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This week I received a book that had gotten slightly wet inside my mailbox. I marked it received with a problem and said that it was the sender's fault for not wrapping it in plastic. Now that the book has dried, there is no damage from the wetness. I would like to undo the received with problem (because now there is not one). How do I do that? I tried clicking on the "contact us" button at the bottom of the page and then on the owners' email addresses but just get sent to help center. Should I send the person who sent the book a PM apologizing for marking the book RWP? I feel bably that I may have caused a member to have a black mark against them.

Date Posted: 2/8/2008 2:55 AM ET
Member Since: 12/3/2005
Posts: 3,381
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As plastic is not a requirement, this really should have been marked damaged by USPS as it is not the sender's fault that your mailbox is not protected from the elements.  As far as I know, there is no way to change how a book is marked received.

Date Posted: 2/8/2008 3:02 AM ET
Member Since: 11/21/2007
Posts: 7,605
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Now I know that. I was hopeing there was a way to contact the owners so they don't hold that black mark against the other member.

Date Posted: 2/8/2008 3:41 AM ET
Member Since: 10/30/2005
Posts: 3,562
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TooMany, try this link

Contact the PBS Team

I found it by clicking on the Help Center tab in the bar across the top

Date Posted: 2/8/2008 9:22 AM ET
Member Since: 5/10/2007
Posts: 5,526
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hopefully the link Dartha gave you will get you where you needed to go.  If a book is damaged enroute it is rarely the senders fault.  It is a suggestion, not a requirement to wrap in plastic.  However, had they not wrapped a book properly, I would let them know when you received the book.  For example, I received 4 book in a manila envelope that had tears and one more tear would have lost all of the books.  I let her know that she might want to add some additional tape along the back so that next time if it gets mangled in the machines the books aren't lost

Date Posted: 2/8/2008 10:40 AM ET
Member Since: 1/8/2007
Posts: 8,139
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Jason, use the "Contact Us" link and ask R&R to make the correction. Be sure to PM the person and apologize for the mistake.

If you live in a rainy area, I suggest you add an RC asking to wrap in plastic or other water-resistant wrapping. I did that for my RC's, because when it rains here, it really pours. Mail can get drenched just in the time it takes to put the mail in the mailbox.

patticom - ,
Date Posted: 2/8/2008 3:15 PM ET
Member Since: 11/3/2007
Posts: 416
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Hope you are able to resolve this, and just want to agree with the others that plastic is NOT required unless it was in your RC.  I prefer my books to NOT be wrapped in plastic, in fact!


Date Posted: 2/8/2008 3:42 PM ET
Member Since: 8/26/2006
Posts: 9,343
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If you go to the transaction in your "transactions archive" and PM the sender from there, your conversation will be attached to the "bad" transaction so that if the PBS team ever looks at her record, they'll quickly see that the "received with problem" was a mistake.


Before you repost the book, though, do check for stiff or wavy pages.  It's unusual that a wet book would dry without damage--but great for you! :-)