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Topic: I received the wrong book! HELP

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Subject: I received the wrong book! HELP
Date Posted: 1/25/2009 10:03 AM ET
Member Since: 8/21/2005
Posts: 989
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I received the wrong book in the mail. I click on " yes i received the book but with a problem" and was able to click on "wrong book" and left a p.m. for the sender. I told her that i am sure it wasn't intentional (we are all human and make mistakes) but that i was sent the wrong book.

She just sent me a pm and told me to keep the book i did receive and repost it if i want too.That i should go ahead and reorder the book i was supposed to get since it went to the wrong person. She also stated she was sick when she sent them and that's probably how she mixed up the books.-Okay, i can totally sympathize with her but i DON"T want to keep the wrong book i was sent and repost it because it's honestly one of those thin series books that have alot of copies in the system already and would take me forever to unload! Isn't she supposed to offer me a credit or the option to mail it to the right person??? HELP, i have never had this happen to me before. I don't want to be rude to her,but i didn't make this mistake and i REALLY wanted the book she was supposed to send me, if i have to request another copy of it from the system then i am out one of MY credits that i wanted to use on other books. I've only 2 credits left and have planned out what books i was going to order with them now this throws me way off. UGH, i don't know what to do without sounding b*tchy or rude to this person?

Date Posted: 1/25/2009 10:16 AM ET
Member Since: 11/28/2006
Posts: 877
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Hi Tanya,

PM her again and specifically ASK for your credit back.  Give her a few days to respond.  She is not required to OFFER you the credit, but if you ASK for it she should give it back to you.  If she wants the book back, she should send you two credits to cover your postage, or cover the postage in another way.

Sorry this happened to you.  You are not being rude - stand up for yourself, and good luck with it.

I hope you get the book you wanted very soon!

Date Posted: 1/25/2009 11:24 AM ET
Member Since: 4/25/2007
Posts: 11,497
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Yes, definitely ask for the return of your credit.  You should not have marked the book as received since you didn't receive the correct book from this sender.  Only mark received when you get the book that you ordered.  That way, if you don't get the right book then you're not out the credit.  Plus, it's incentive for the sender to make things right.

Be very clear with the sender what you want them to do to make the situation right.  Being sick when she sent the book is no excuse for sticking you with a book you didn't order.

Date Posted: 1/25/2009 11:26 AM ET
Member Since: 4/6/2007
Posts: 1,403
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Last Edited on: 6/5/11 12:52 PM ET - Total times edited: 1
Date Posted: 1/25/2009 12:25 PM ET
Member Since: 11/10/2008
Posts: 24
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I did that once and the person who got the wrong book sent it back to me and I gave both people a credit. One for the delay and one because she spent extra on shipping. She sounds like she just doesn't want to make things right.

Date Posted: 1/25/2009 12:53 PM ET
Member Since: 8/16/2007
Posts: 15,188
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Make it clear to the person that they need to return your credit. Sending a wrong book is an official problem and credit needs be returned per the rules.  Let her know that you have marked it and she has your credit, she might not realize that you marked it as received and she got the credit (if you had consulted the Help Center before marking it, you'd see that you are not supposed to mark it as received until you get the book you ordered. Wrong book is for situations like HC instead of paperback, or not getting a Large Print when ordered). Be polite but firm that you expect you credit back in order to request the book she was supposed to send you.

If she does not, send a copy of the PMs where she admitted to it to the site leaders. They usually won't get involved in individual transactions, but this sounds like a situation where they will make the sender give the credit back.

Date Posted: 1/25/2009 12:54 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Yeah, you're definitely going to have to ask her to return the credit because she's obviously not going to offer on her own.  There's really nothing else you can do, aside from marking it unresolved if she doesn't give you the refund.  Well... you could ask her for the other person's name, and then inbox them & see if they'd do an exchange so that both of you get your books.  If I had to do all of that myself though, I wouldn't be inclined to mark the transaction as resolved by the sender.  That would be basically resolved by you and the other party:P

Date Posted: 1/25/2009 1:16 PM ET
Member Since: 1/7/2007
Posts: 71
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I'm kind of in the same boat. I too received the wrong book, and the sender is very apologetic. However, they want me to repost it because someone else has it wishlisted. I reminded them, that this isn't a guarantee it will get requested. Many times have wishlisted items been rejected for whatever reasons.

Anyway -- they are telling me to keep the book, repost it so I can get my credit back from the one person who has wishlisted it. And, then to reorder the book from them. Problem is, there is another person in line that wants my originally requested book, so if the sender reposts it, it will go to them and not to me. I told them, they will have to post it to my WL specifically, but I'm not sure that's going to work.

And, why aren't we supposed to mark RWAP? I'm pretty sure one of the choices on there was "received wrong book". This person used PBS DC, so they wouldn't have been out their credit even if I didn't mark it RWAP, right?

I've asked twice now, very politely that if they cannot send me the right book that I want my credit back, and if they want their book back, they'll also need to buddy me a credit (for a total of two) to cover return postage. I'm not sure that it's sinking in. I still feel like I'm going to be out a credit somewhere, but then again, my math isn't that good. LOL.

Date Posted: 1/25/2009 1:24 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Received wrong book is when you receive the wrong binding or ISBN.  You can't mark the book received if you didn't get the book. 

From the Help Docs which I recommend you search whenever there is a problem-before you do anything.

 

    • and sent your book to another requestor, she can offer each of you credit or postage to send the books to one another; the sender can provide the addresses in Personal Messages.  When each of you get the correct books, you can mark them received.
    • and she still has the book she was supposed to send you, she can offer to send the correct book to you. You are not obligated to send the extra book back to her, but it is a nice thing to do if the sender is a new member.

If this book was sent to you in place of a book you requested, then when you get the book you requested,  you can mark it received:



Last Edited on: 1/25/09 1:29 PM ET - Total times edited: 1
Date Posted: 1/25/2009 2:15 PM ET
Member Since: 8/21/2005
Posts: 989
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My bad.......i assumed that clicking on " book was received but with a problem" was the acceptable thing to do since it does have the " wrong book" option to click on. Looking into the sender's profile she is 66 yrs old, so maybe she's not computer literate enough to really know how to solve all this or look under the help menu?

I sent her another PM which she hasn't responded to yet. Telling her that from the list of help questions it sounds like she should be offering me my credit back since i really do not want to keep the wrong book she sent me. Not only have i already read the book (wrong one that she sent) but it's a Silhouette type series book that will be difficult to unload since there are plenty of copies in the system now. The book i requested is a one that is hard to find in my area at any used book stores. I've only one credit left right now and one pending (it was mailed to an APO so it will be a while before it arrives) was counting on those last 2 credits to order some books that i have on my reminders list. I told all this to the lady in the PM. I'm also willing at this point to mail it to the right person..............i just want my book.



Last Edited on: 1/25/09 2:36 PM ET - Total times edited: 1
Date Posted: 1/25/2009 2:23 PM ET
Member Since: 12/21/2007
Posts: 1,642
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Tanya:

I've just buddied you 2 credits. Use them to get the books you want and when you have a surplus of credits, then buddy them to someone else you find in need.

 

 

Date Posted: 1/25/2009 2:34 PM ET
Member Since: 8/21/2005
Posts: 989
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Thank you Barbara!!! That was very kind of you and will definitely "pay it forward' to help another out. Bless you!

Date Posted: 1/25/2009 4:50 PM ET
Member Since: 1/1/2009
Posts: 1,924
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Barbara, what a light in the world you are. Who would have thought seeing someone do something so simple and sweet for someone else could make me smile so much. You Rock!

Date Posted: 1/25/2009 6:47 PM ET
Member Since: 1/7/2007
Posts: 71
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OK, so I'm confused. Unfortunately I send out more books than I receive. So, when an occasion like this pops up, which is not often, I guess I end up doing the wrong thing. So, I wasn't supposed to mark RWAP. Too late, have done it. I've tried using the help area before, and have gotten completely lost in it, because it is a bit jumbled IMHO.

The original sender who said they would send me the correct book now says they won't, and that they've refunded my credit. I can just consider the wrong book I received a "gift" ... gee, great. Shouldn't I receive a notice of a refunded credit? Well, I haven't. My credits look just the same to me.

If a book is marked RWAP, do I still lose my credit, when the sender has used PBS DC? I'm getting pretty frustrated by all this, and I feel like the original sender is giving me the runaround saying that they have the right book but now they won't send it to me. ARGHHHHH.

Date Posted: 1/25/2009 6:55 PM ET
Member Since: 5/10/2007
Posts: 5,526
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Melissa, look in your credit registry to see if you received a credit from the sender.  you should get an email but that doesn't mean it didn't go to your spam or got lost.

Date Posted: 1/25/2009 7:01 PM ET
Member Since: 4/25/2007
Posts: 11,497
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Melissa, anytime you mark a book received, even if it's RWAP for whatever reason, the sender gets their credit.  Definitely check your credit registry to see if the credit is there from the sender.

Date Posted: 1/26/2009 11:19 AM ET
Member Since: 8/21/2005
Posts: 989
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UPDATE............As of this morning the sender has given me my credit back. It sounds like i might also be able to send the wrong book to the right person and Vice Versa with the right book coming back to me. Since Barbara was so kind to gift me credits, i am going to make sure i gift a stranger with some credits to pass along the kindness.Melissa , i have P.M'ed you.



Last Edited on: 1/26/09 11:19 AM ET - Total times edited: 1