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Topic: Received wrong book in the mail. Now what?

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Subject: Received wrong book in the mail. Now what?
Date Posted: 9/27/2009 11:31 AM ET
Member Since: 1/18/2008
Posts: 502
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I had a wishlist book come up and ordered the book.  I received the package in the mail but it is the wrong book - wrong title, wrong author, wrong ISBN.  I PM'd the sender but haven't heard anything back yet.  The book I did receive isn't one I would have ever ordered and I certainly do want the wishlist book that I did order.  Now what?

Date Posted: 9/27/2009 11:53 AM ET
Member Since: 1/17/2009
Posts: 10,039
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Here is the link to the help doc.

Basically you need to contact the sender and see what's up.

Don't mark the book Recieved.

Last Edited on: 9/27/09 11:54 AM ET - Total times edited: 1
Date Posted: 9/27/2009 11:53 AM ET
Member Since: 11/15/2008
Posts: 3,308
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Just wait for the sender to get back to you.  The most likely reason is that the sender switched labels.  This has happened to me twice a  receiver and  once(this past week) as a sender.  The sender can send both people with wrong books a credit for postage, and they can forward the books on to the correct parties. 

I know it's frustrating, but mistakes like this happen sometimes. I did it when I mailed 20 books out (in 9 orders) and I switched labels on 2 orders with the same number of books.  I felt really stupid when I heard about it.