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Topic: Received wrong WL book today, but don't know how to handle it...

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Subject: Received wrong WL book today, but don't know how to handle it...
Date Posted: 11/26/2011 3:11 PM ET
Member Since: 8/19/2007
Posts: 4,219
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I received a WL book today - which was fine - I'd WLed the book in all versions that were available.  My problem is - the book that was being shipped was listed as Large Print HB.  I received a HB with regular print.  I'm not sure how to mark it when I say I received it. 

I do have the book that I received still on my WL and can easily delete all those that are remaining.

So:  do I mark it as 'wrong book'?  or  "Received with a problem?"  How do I indicate that the book listed isn't the book I received, but I'm fine with the one I got?

I want to make sure the sender receives credit as I have no problem with the book and it's in good condition.  Thanks for any help. Pat

Date Posted: 11/26/2011 3:17 PM ET
Member Since: 8/16/2007
Posts: 15,185
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To mark a shipment received with a problem:

  • Login and go to your My Account main page
  • Click the En Route to Me tab under the Message from the Librarian
  • Scroll down if necessary to see the incoming shipment in question
  • Choose "Received with a Problem" (or "Problem with 1 or More" for a multiple-book shipment)

Then

  • Select the type of problem from the dropdown menu:
    • Damaged by Sender
    • Damaged by USPS
      • this means a book that was damaged by USPS during its journey
      • packages damaged by USPS may have the marking "Received Damaged" - that stamp indicates that the damage occurred prior to that point in the package's USPS journey.
    • Requestor Conditions not Met (this option will be available only if there were RCs attached to the request when it was submitted)
      • this means that the book did not meet the conditions you specified on the request
    • Wrong Book - Different Title
      • this means that the book is totally wrong (wrong title/author) - usually caused by the sender putting the wrong book into the wrapper, or mixing up two book shipments. See I received a book I didn't request! for more information about this problem.
    • Wrong Book - Wrong Binding or Version
      • this means that title/author DO match but the book does not match the listing's ISBN and/or binding type and/or it was listed as Large Print and the book is not Large Print. Note that cover image does NOT have to match the listing.
      • Inappropriate items - ARCs, pamphlets or leaflets without ISBNs, unbound pages, etc - also fall into this category.


Last Edited on: 11/26/11 3:17 PM ET - Total times edited: 1
Date Posted: 11/26/2011 3:25 PM ET
Member Since: 8/19/2007
Posts: 4,219
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Thanks.  Pat