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Topic: Receiver Doesn't Like Book

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Subject: Receiver Doesn't Like Book
Date Posted: 9/9/2011 11:47 AM ET
Member Since: 11/17/2008
Posts: 1,115
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I got a PM yesterday from someone I sent an audio book to. He had received the book, but what he actually needed was a text copy. He said he is shipping the book back, but has not marked it received. I told him he needed to mark it received, and he could either ship it back or keep it to repost--it's entirely up to him--but I am not returning the two credits because I sent exactly what was requested.

The receiver has not yet marked the book received. I have the credits already because I mailed using PBS postage, but the book still needs to be marked received. I don't particularly want the book back, but if he sends it, that's his choice. Whatever he chooses, I see no reason to refund his credits because it's the job of the requestor to make sure they are requesting the correct format.

Am I being unreasonable here?

Date Posted: 9/9/2011 12:08 PM ET
Member Since: 7/19/2008
Posts: 15,402
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PBS is very clear that things need to be marked received.  There are exceptions, such as wrong book or two copies due to not marking the book mailed. 

If this book's detail page shows it as an audio book, then he needs to mark it received.  Heck, he needs to mark it received even if it is the wrong version of the right book.

It is important to mark books received as promptly as possible after receiving them. This is a cardinal rule of the club.  PBS Help Center.

And isn't there red warning type when ordering an audio book about it being worth two credits?

 

Date Posted: 9/9/2011 12:10 PM ET
Member Since: 8/26/2006
Posts: 9,327
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Erica, give him at least five days to respond to your message.  If he has questions, he could talk to a tour guide on Live Help, or find his own tour guide on his personal messages page.  If worse comes to worse, you can send a copy of your conversation with him to the Admin Team and ask them to mark it received for him, since he states that he did receive the book.

Date Posted: 9/9/2011 12:23 PM ET
Member Since: 2/26/2006
Posts: 34,914
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What's the ISBN#  listed on the transaction?

Date Posted: 9/9/2011 12:28 PM ET
Member Since: 11/17/2008
Posts: 1,115
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This is the info for the book:

The Great Gatsby
spacer.gif
The Great Gatsby
Author: F. Scott Fitzgerald
ISBN-13: 9780945353416
ISBN-10: 0945353413
Book Type: Audio Cassette
Credit Value: This audiobook is worth 2 credits.
 
 
Date Posted: 9/9/2011 12:29 PM ET
Member Since: 11/17/2008
Posts: 1,115
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Also, one would think the 2 credit price would be a tip-off that this is an audiobook.

Date Posted: 9/9/2011 12:35 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I had someone RWP me insisting that I sent them the wrong edition. I had a hardcover and posted a hardcover and received only 1 credit. They just knew they had orded an audiobook and didn't even notice that they had only been charged 1 credit. People don't pay attention. 

If he sends it back, I personally don't think you should refund his credits. You paid postage and used mailing supplies (and your time) to mail him exactly what he ordered.

Date Posted: 9/9/2011 12:55 PM ET
Member Since: 2/26/2009
Posts: 35,674
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You sent what he requested and if he doesn't mark it received, email the pm where he admits he received it and send it to tptb.

Date Posted: 9/9/2011 1:58 PM ET
Member Since: 2/6/2009
Posts: 1,410
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He needs to eat the credits he lost because he ordered the wrong edition. Heck, there was nothing to stop him from reposting the audio book while at the same time ordering the book that he wanted. Then he would have eventually gotten back his credits. Now he'll be out the credits and the cost of sending the audio book back.

It's especially bad that he won't be mark the audio book you sent him as recieved. If he marked it and then asked if you would be willing to refund it, that's one thing. Not marking it recieved is directly against the rules of the site.

Good luck with this one, Erica.

Date Posted: 9/9/2011 5:21 PM ET
Member Since: 12/28/2006
Posts: 14,171
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What they said.  It's the receivers responsibility to mark books received.  So possibly try one last pm and post that portion of the guidelines.  If he still refuses, refer the matter to TPTB.  Not fair to let the transaction show as a lost book in your account just because he ordered the wrong item.



Last Edited on: 9/9/11 5:22 PM ET - Total times edited: 1
Date Posted: 9/9/2011 6:35 PM ET
Member Since: 9/8/2009
Posts: 614
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I would think that if he sent a PM acknowledging that he received the book, but refuses to mark it received, you could contact TPTB that ask them to do it, sending them a copy of the PM.  I think I've read that PBS has done that for other members before. 

Date Posted: 9/10/2011 12:27 AM ET
Member Since: 12/28/2006
Posts: 14,171
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TPTB marked one for me, that was an audio book also.  The requestor and I had exchanged pm's so she is at least a fairly active member.  I mailed with DC but they weren't marked received.  Two weeks after USPS says they were delivered, I pm'd and asked if they had arrived...no response.  I waited until just before it was to go lost and contacted PBS admin, and they advised me to let it go lost and then pm the member and wait the recommended time... so I did.  Again, no response and the CD's were not marked received.  I waited the recommended time and again referred the transaction to TPTB.  I'm guessing here, but considering the time frame it appears they sent a message to the other member, she didn't respond, and PBS marked the transaction received (and hopefully corrected the credits also).

Some members would say 'why bother?' with DC I've already received my credits.  But remember, the requestor was refunded 2 credits when the transaction was declared lost.  Not fair to receive both the CD's and the credits...that amounts to stealing from PBS.

OTOH, if the other member had responded and said she hadn't received the package...that's a different story.

Date Posted: 9/10/2011 10:22 PM ET
Member Since: 10/14/2010
Posts: 577
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I don't know exactly what sort conversation you've already had with the receiver, but I would make absolutely certain that he understands the situation, feel free to refer him to this thread, if he still insists on not marking the book received, then I would also contact TPTB.  I would not refund his credits as otherwise he will get the credits back when the book goes lost in the mail (this is a scenario I have dreamed up where-in it might be possible to "scam" credits out of other members as he would have effectively gained an additional 2 credits for nothing as there is no way you will know for sure that he even re-mailed the book).  Given that at this point it is TPTB's credits he is absconding with I would let them decide the best way to handle this (which depending upon the situation it may be reasonable to allow him to keep the points, none of us know enough about his situation to make that decision currently).

You might also make sure he knows that he can repost the book, and that way he will get his credits back while paying the same amount of postage.

Date Posted: 9/11/2011 11:53 AM ET
Member Since: 11/17/2008
Posts: 1,115
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I contacted TPTB, since I have heard nothing from the receiver and the book has not been marked received. I don't want the book being marked lost, and I don't want him getting his credits back. He should have checked the format before he requested the book.

Geri (geejay) -
Date Posted: 9/11/2011 12:51 PM ET
Member Since: 9/2/2008
Posts: 9,094
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That red note about two credits should have given him a hint.  Though there's nothing in the title line about it being an audio it certainly has the information in the description.  Can you tell I do edits and approver? :)

Date Posted: 9/12/2011 7:03 PM ET
Member Since: 11/17/2008
Posts: 1,115
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Actually, the title does say Audio Cassette. The requestor finally marked it received. Unfortunately, it was marked received with a problem because it wasn't the type of book the requestor was looking for. I am trying to explain how to change it to Marked RWAP by Mistake, since I don't want an unfair RWAP on my record.

Date Posted: 9/12/2011 7:10 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Sounds like you have a stubborn little man on your hands.

He's probably not going to fix it. That would be admitting that he was wrong. You can't reason with people like this. No matter what you say, he's going to keep arguing that he's in the right.

Don't worry about the RWAP. The transaction history will clearly show what went on.

Date Posted: 9/12/2011 10:53 PM ET
Member Since: 2/6/2009
Posts: 1,410
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Oh that is so unfair the guy marked it as RWAP. Well at least he's not getting his credits back. And don't worry about the RWAP mark; one unresolved mark won't hurt your account and the PBS team will be able to see in your PMs that he was the one at fault.

Date Posted: 9/12/2011 10:55 PM ET
Member Since: 11/17/2008
Posts: 1,115
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It's been resolved. The receiver resolved the issue by marking it RWAP'd by mistake.

Date Posted: 9/12/2011 11:00 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Yay, Erica!

Date Posted: 9/12/2011 11:03 PM ET
Member Since: 2/6/2009
Posts: 1,410
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Great! I'm relieved as it sounded to me like it was going to be a case of a member being stubborn and refusing to admit that he'd been wrong. But I'm glad he saw the right way of things and that it worked out for you!

Date Posted: 9/13/2011 12:43 AM ET
Member Since: 8/26/2006
Posts: 9,327
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Great news!  Thanks for sharing!