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Topic: Not receiving credits

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Subject: Not receiving credits
Date Posted: 9/10/2007 6:38 PM ET
Member Since: 8/11/2007
Posts: 1
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Hi, I'm not getting credits for books I have sent. I'm getting the emails from PaperBack Swap saying the book was marked received and the club member sent me a message but the credit isn't showing up. I have no idea where the contact us button is on the site  to report the problem. Can someone please help? Donna.

Date Posted: 9/10/2007 6:47 PM ET
Member Since: 2/16/2006
Posts: 1,956
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Have you clicked the credit registry tab under the My Account heading to make sure you are not getting the credits?  There you'll find a list of all of the credits you've received and spent. 

It would be extremely odd if you got the email and not the credit.  I recently thought I hadn't gotten the credits for a couple of books I mailed with the new printable postage, but when I looked in my credit registry, I realized that I had requested a couple of books from my WL through auto request that I wasn't thinking about when I was adding up my credits in my head.

If you check your credit registry and see that there was actually no incoming credit for the books, you can send a message about your problem through the Contact Us link at the bottom of the page.

Good luck!

 

Edited b/c I noticed the link is called Contact Us and not feedback.



Last Edited on: 9/10/07 6:49 PM ET - Total times edited: 1
Date Posted: 9/10/2007 6:47 PM ET
Member Since: 6/16/2005
Posts: 1,165
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Donna,

Scroll to the bottom of the page and you will see a link that says, "Contact Us", its to the left of the "Patent Pending" thing at the very bottom of the page. Click contact us and send them a note.