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Topic: Not receiving email notices

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Subject: Not receiving email notices
Date Posted: 6/14/2016 10:41 AM ET
Member Since: 12/23/2005
Posts: 3,006
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I haven't checked into my account in a few days.  I've been busy and I hadn't received any notices of being offered a book or a book being requested from me, so, no need to check in.  Today when I logged in, I had a message about not responding to book offers, so the Team put my account on hold. I lost my chance at 3 books. Any idea why am I no longer receiving the emails I used to get alerting me to a request from my bookshelf or a book being offered to me? Any idea of what I can do to get them started up again? Thanks.

Date Posted: 6/14/2016 11:14 AM ET
Member Since: 11/12/2009
Posts: 1,322
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Go to My Account and then Settings and emails updates.  Check to make sure your settings is not set to not received emails. Sorry you miss out on 3 books.  

Date Posted: 6/14/2016 1:59 PM ET
Member Since: 2/12/2006
Posts: 4,343
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Also, make sure PBS is in your email contacts.  If there has been an update to your email account, it may have started putting the emails in the Spam folder...

Date Posted: 6/14/2016 4:18 PM ET
Member Since: 9/12/2007
Posts: 230
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If you have a yahoo account they will sometimes not deliver msgs..I had to get another server for things like this.

 

Date Posted: 6/15/2016 3:54 AM ET
Member Since: 8/26/2006
Posts: 9,333
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If you go to your Club Communications folder, which is linked from the yellow bar near the top of your main My Account page, you can see all recent emails the site has sent you.

I like this Help doc:

 

If you think you are not getting your PBS emails...

If you have changed your email address in your Account Settings recently, did you mistype it?

  • Check by logging into your account and going to Account >> Settings.  The email address the account uses is at the top of the Settings page.  You can edit it there if necessary, and click Update to apply the change.
  • Make sure that the address is correct  - including no extra spaces at the beginning or in the middle of the email.

Sometimes an email provider will block (= not deliver) some or all of our emails.  This is a misguided attempt to block spam.

  • Please note that not ALL PBS emails will be affected - usually the provider will start by blocking one or two "types" of system emails (request notification emails and Wish LIst offer notification emails are the most common). 
  • So, you may be getting some but not all of your PBS emails.

A reliable email connection with PBS is crucial to managing your account.

  • Email mishandling is most common with yahoo and hotmail, but it can happen with any email provider.
  • This problem is sometimes caused by members who mark PBS emails as "spam" as a way to delete them from their email inboxes
    • When one (for example) Yahoo user does this, it can affect ALL Yahoo users' reception of PBS emails
    • Members should ALWAYS delete emails when they have read them,  and NOT mark PBS emails as spam as a way to make the viewed email leave the inbox.
  • After holding PBS emails for a while, sometimes the email provider's email server will dump a bunch of outdated PBS emails into user inboxes; usually they just won't be delivered at all.

This is what we recommend if you suspect you are not receiving all of your PBS emails:

  • First, check your Email settings to be sure you have not opted out of any optional emails, if those are the ones you are missing.  You can get to your Email settings from My Account >> Settings.

  • Then Check your Club Communications file to see what emails PBS has sent to you:
    • Click My Account in the toolbar at the top of the site
    • Click the "Club Communications" link in the yellow bar at the top of the My Account page.
    • Here you will see all messages sent from between PBS to your User Email address during the last 45 days.
  • If you find items in your Club Communications file that you never received in your email inbox (or that were delivered to you later than they were sent by PBS):
    • you may need to adjust your spam filters in your email account
    • you should check to be sure that "librarian@paperbackswap.com" and "noreply@paperbackswap.com" and "market@paperbackswap.com" are on your list of "safe" or "accepted" senders for your email account.
      • One way to do this is to add those email addresses to your email account address book.
    • Look at your list of "blocked" senders if your email account has one; if any of the system email addresses above appear there, remove them from the "blocked"  list.

If this does not work:

  • You should contact your email provider to find out why your PaperBackSwap emails aren't getting through.
  • You should consider choosing another email address to receive your PBS emails while the matter is getting sorted out. Gmail is a good option - gmail has a good track record of handling PBS emails.
  •  You should consider putting your Wishes on auto-request, so that you don't miss Wish List offers of books that you want.  You can read about how to do this in the Help doc What is the auto-request feature on the Wish List?.


Last Edited on: 6/15/16 3:56 AM ET - Total times edited: 1
Date Posted: 6/15/2016 12:43 PM ET
Member Since: 11/12/2009
Posts: 1,322
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I have a yahoo account and I get my emails and they are not in my spam folder. 

Date Posted: 6/15/2016 2:47 PM ET
Member Since: 8/26/2006
Posts: 9,333
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I have a yahoo account and I get my emails and they are not in my spam folder. 

Yahoo doesn't always misdirect or block emails, but more people with Yahoo (or Hotmail) accounts have problems with this than people who use other email services. As long as your account is working fine, no need to change anything, but if a member starts finding emails in her Club Communications folder that she never received, and adding site email addresses to the address book (and being sure the site email addresses aren't on the "blocked senders" list) doesn't fix it, sometimes the solution is to go with gmail, or another email provider.

When a provider blocks a PBS email (rather than sending it to Spam) you won't have access to it at all -- it won't be in your Spam folder. But you can see it in the Club Communications folder here on the site.