Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Not receiving emails?

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Not receiving emails?
Date Posted: 5/20/2010 9:58 PM ET
Member Since: 3/14/2008
Posts: 1,770
Back To Top

Does anyone know why I wouldn't be receiving PBS email?  I am getting the ones for when I get a WL offer or when I receive credit for sending a book, but I no longer get a message when I have a Personal Message, or when someone posts to a topic I supposedly am watching.  I've even gone back & "unwatched" the topic & then clicked "Watch this topic" again, and nothing.  What's up?

Date Posted: 5/20/2010 10:12 PM ET
Member Since: 7/19/2008
Posts: 15,471
Back To Top

To change your email settings, go to settings under "my account".  There is a section to mark which types you want.

You also need to set your mail filter to accept PBS emails.  Be sure to always delete old emails, never mark them junk.

Date Posted: 5/20/2010 10:20 PM ET
Member Since: 3/14/2008
Posts: 1,770
Back To Top

Thanks for the response Emily.  I've checked my email settings here on PBS - they are correct.

And I've never had PBS messages go to my junk mail.  I empty it about once a day & there's never anything from PBS.   

Date Posted: 5/20/2010 10:28 PM ET
Member Since: 7/19/2008
Posts: 15,471
Back To Top

It might be that your server is treating the PBS emails as junk mail.  I can log on to my server and update their filters.  (This is why it is so important to not use the junk mail button.  Because it can change the server settings.  So your server might be filtering all of the PBS email to everyone.)

Len S. (lens) - , - PaperBackSwap Team
Date Posted: 5/21/2010 3:57 PM ET
Member Since: 12/21/2006
Posts: 797
Back To Top

Michelle,

Emily is right, it's almost certainly your email provider's mail servers doing this. To be sure, go to My Account/Club Communications and look for the missing emails. Emails get added there as we successfully send them out. If the emails are there, you should contact your email provider and tell them that some of your paperbackswap.com emails are being blocked. They may ask for a copy of one of the missing emails (which you can also get from the Club Communications).

You may have accidentally marked one of the missing email types as spam, but not necessarily. Someone else who uses the same email provider as you could have done it. That's why we have strict measures for members marking our emails as spam (we get notified every time it happens)--they can cause headaches for thousands of other members.

Good luck, hope this helps.

Date Posted: 5/21/2010 7:08 PM ET
Member Since: 4/20/2009
Posts: 519
Back To Top

Actually I have been having the same problem. I checked my settings here and on my e-mail. Everything is just fine with my settings. I still didn't get e-mails for a book request and a PM. Just started happening today.

I did just check the my account/club communication and they are there.



Last Edited on: 5/21/10 7:12 PM ET - Total times edited: 1
Date Posted: 5/22/2010 4:08 AM ET
Member Since: 7/19/2008
Posts: 15,471
Back To Top

Just one person pushing the junk mail button can mess up hundreds of members.  Or if your server updates it's junk mail filters.  The servers do this regularly in an attempt to keep ahead of the spam and viruses. 

You should be able to enter the PBS addresses as exceptions to the server's filter.  (There is more than one.   You will need to enter both noreply@paperbackswap.com and librarian@paperbackswap.com .  Getting one type of message but not the other indicates that only one address is getting stuck.)  If you do not know how to do this, contact your provider for help.



Last Edited on: 5/22/10 4:12 AM ET - Total times edited: 1
Date Posted: 5/22/2010 6:19 AM ET
Member Since: 11/14/2005
Posts: 1,442
Back To Top

Awhile back, I did what Emily suggested above (added the PBS addresses to my email Address Book) and the 'PBS-into-Spam-Folder' problem went away completely.

Date Posted: 5/22/2010 8:19 AM ET
Member Since: 5/14/2009
Posts: 6,852
Back To Top

Blocking can be done at a much higher level then your local email application.  I would follow Emily's instructions first, but if you still have problems then if this is private email account contact the provider and if it is a company email account contact the IT Admin team.  They have spam filtering software or have the service hosted and PBS would need to be added to their safe sender list  

Example, a company I support uses Messagelabs to scan for all viruses and spam before the mail hits the exchange server.  Messagelabs uses algorithms to determine if a certain IP address may be sending spam and they will automatically block that address for 48 hours.  If the algorithm lowers they will open up the address again.  I have the ability to add and remove domanis, IP addresses and email addresses on a server level and then there is the local level for the users.