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Topic: Not receiving emails?

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Subject: Not receiving emails?
Date Posted: 6/25/2013 11:45 AM ET
Member Since: 2/11/2011
Posts: 14
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For about the past week I haven't gotten any emails from PBS, anyone else having this problem?  I have logged into my account and found wish list books posted, mailed booked received and books requested, none of which I have received the email messages on.  I feel like I have to check my account everyday or I'm going to miss things.  I checked my settings and I don't have any notices turned off.  Any idea how to kick start my emails from the system?

Date Posted: 6/25/2013 12:44 PM ET
Member Since: 7/19/2008
Posts: 15,384
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Yes.  There are several Comcast customers reporting this over in CMT. 

You should log on to your providers website and manually add the two PBS addresses to their junk mail filter. 

Went off to find the addresses and got more:

  • If you find items in your Club Communications file that you never received in your email inbox (or that were delivered to you later than they were sent by PBS):
    • you may need to adjust your spam filters in your email account
    • you should check to be sure that "librarian@paperbackswap.com" and "noreply@paperbackswap.com" and "market@paperbackswap.com" are on your list of "safe" or "accepted" senders for your email account.
      • One way to do this is to add those email addresses to your email account address book.
    • Look at your list of "blocked" senders if your email account has one; if any of the system email addresses above appear there, remove them from the "blocked"  list.

If this does not work:

  • You should contact your email provider to find out why your PaperBackSwap emails aren't getting through.
  • You should consider choosing another email address to receive your PBS emails while the matter is getting sorted out. Gmail is a good option - gmail has a good track record of handling PBS emails.
  •  You should consider putting your Wishes on auto-request, so that you don't miss Wish List offers of books that you want.  You can read about how to do this in the Help doc What is the auto-request feature on the Wish List?.

 

Date Posted: 6/25/2013 4:21 PM ET
Member Since: 8/26/2006
Posts: 9,322
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The "club communications" folder Emily mentioned is on the yellow bar at the top of your main My Account page.  It contains a copy of every email the site has sent you.

 

Also, see: If you think you are not getting your PBS emails...

 

Date Posted: 6/25/2013 5:25 PM ET
Member Since: 7/19/2008
Posts: 15,384
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There is a link to the Comcast spam filter over in the CMT thread...

Date Posted: 6/25/2013 11:22 PM ET
Member Since: 2/11/2011
Posts: 14
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Thank you all for the tips.  I did add the PBS emails to my address book and checked my blocked sender list.  I also used the contact us to inform the powers to be of the problem.  Their response was yes we've had a lot of people with that issue but we sent them the messages it is up to comcast to deliver them.  They did mention some email providers delivering things as spam control.  Of course the reply from TPTB didn't get through but with Patty's clear directions to my club communications tab I found it.  I'm fairly certain the problem started after the newsletter went out so it must be comcast's attempt at spam control but not even delivering them to me and obviously many other comcast users.  Not sure there is much else I can do.

Date Posted: 6/26/2013 8:08 AM ET
Member Since: 8/27/2005
Posts: 4,123
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I got 2 emails this morning from Comcast, so it might be fixed?

Diane