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A member sent me a book request back on December 19, 2014. I only got the delivery yesterday! How do I get the member the credit? It was listed as lost in the mail. I do not know why it came so late, but what next? I have the member name and ID No. Help |
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Hi, Frances. I just had this happen to me a week ago. Here is the info from the help docs for this situation. The part highlighted pertains to your book. Hope this helps. A book I requested is lost in the mail. What now?If a book you requested does not arrive by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after it was marked mailed, it will be declared lost in the mail at PBS. The requestor does not mark the book Lost; the system does this.The requestor will get credit back, and the book will go onto the Wish List (if there are no available copies in the system) or the Reminder List (if there are other copies available to request). If the book was a Wish List book when it was requested before, the requestor will go back to his or her previous place "in line" for the book.
Pam Last Edited on: 1/31/15 10:08 AM ET - Total times edited: 1 |
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Check the postmark. When was it mailed? If it was mailed when the other member clicked the "i have mailed this book" button, then you need to give them their credit by marking the book received from your Transaction Archive. If it was mailed late and you already got another copy of the book, then you don't have to mark received. |
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