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Topic: Recieved a Book After Cancelled due to loss in mail

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Subject: Recieved a Book After Cancelled due to loss in mail
Date Posted: 1/31/2015 9:42 AM ET
Member Since: 6/2/2007
Posts: 6
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A member sent me a book request back on December 19, 2014. I only got the delivery yesterday! How do I get the member the credit? It was listed as lost in the mail.

I do not know why it came so late, but what next? I have the member name and ID No.

Help

Date Posted: 1/31/2015 10:05 AM ET
Member Since: 9/19/2006
Posts: 3,349
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Hi, Frances. I just had this happen to me a week ago. Here is the info from the help docs for this situation. The part highlighted pertains to your book. Hope this helps.

A book I requested is lost in the mail. What now?

If a book you requested does not arrive by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after it was marked mailed, it will be declared lost in the mail at PBS. The requestor does not mark the book Lost; the system does this.

The requestor will get credit back, and the book will go onto the Wish List (if there are no available copies in the system) or the Reminder List (if there are other copies available to request).  If the book was a Wish List book when it was requested before, the requestor will go back to his or her previous place "in line" for the book.

  • However, this does not mean that the book is definitely lost.  Sometimes it is merely delayed en route.
  • If the book arrives after it has been declared Lost, the requestor must mark it received from the Transaction Archive.
    • At this time, the credit will be taken back and given to the sender for sending the book.
    • The only exception to this is the situation when the "lost" book was actually mailed very late without notice from the sender - if this is the situation AND the requestor has re-requested and gotten a second copy, the requestor does not have to mark the late-mailed book as received.

 

Pam



Last Edited on: 1/31/15 10:08 AM ET - Total times edited: 1
Date Posted: 1/31/2015 12:25 PM ET
Member Since: 4/25/2007
Posts: 11,467
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Check the postmark.  When was it mailed?  If it was mailed when the other member clicked the "i have mailed this book" button, then you need to give them their credit by marking the book received from your Transaction Archive.

If it was mailed late and you already got another copy of the book, then you don't have to mark received.