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Topic: recieved book I didn't order - should I keep it?

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Subject: recieved book I didn't order - should I keep it?
Date Posted: 2/17/2010 7:01 PM ET
Member Since: 7/25/2008
Posts: 55
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I receive a book I didn't order.  The book is "Trojan Odysse" by Clive Cussler. It is part of the Dirk Pitt series. This series has 20 books. Trojan Odyssey is the 17th book. Has anybody read this series? Is "Trojan Odyssey" a good stand alone book or would I have to read the other books to understand this book?

Now the hard part. If I keep the book, how do I get a credit to the sender. How do I keep everything straight with the PBS site?

If I don't want the book what do I do?

Date Posted: 2/17/2010 7:23 PM ET
Member Since: 4/30/2007
Posts: 2,728
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You need to figure out why you received this book.  Did the sender mix up your order with another one?  Did the sender accidentally print your label twice and send you a book meant for someone else?  Did a sender get confused about what book you ordered and send you the wrong one?  Check your pending requests and see if you can find a match between the sender of the book and one of your orders in order to determine who the sender is, then PM them and explain you got the wrong book.  If you got someone else's book by mistake, you can work something out with the sender- for example, they can reimburse you for postage and provide you with the address of the person who is supposed to get the book.  If the sender just sent you a book other than the one you ordered, you should PM and let them know, but otherwise do not mark anything received, since you did not receive the book you ordered.  If they want to send the correct book to you, you can mark it received when you get it.  As far as the other book, you can work something out with the sender, such as buddying them a credit if it's a book you want to keep, but you are not obligated to do that.  You could also offer to send the book back to them if they want to give you a credit or otherwise reimburse you for the postage.

Date Posted: 2/17/2010 7:25 PM ET
Member Since: 7/19/2008
Posts: 15,485
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First, are you expecting a different book?  They may have switched the labels on two books.  If so, you do not mark it received.  You PM the sender to see if this happened and how they want to handle it.

Second, make sure it was a PBS book.  Is the return address from PBS?  You can contact PBS with the transaction number to get details.  If there was a return address, you can look for the member under the Member Directory.  Under the Community Tab.

Date Posted: 2/17/2010 7:57 PM ET
Member Since: 12/9/2007
Posts: 9,601
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This just happened to me.  A sender who had already sent me my book then somehow printed off my address  again for a book that was ordered by someone else.  So I wondered why I was getting another book from her, and hesitated opening it, but went ahead to do so.  Then I knew it wasn't for me because it wasn't a title I would want.  I PM'ed her asking who it needed to go to and asking for a credit (for postage) to send it on.  She was confused as to how my address came up (I suspect she had saved it to her computer), but was glad I PM'd her.  She gave me the address and a credit.  I mailed it using PBS postage + DC so everybody could see it after mailing (giving them the DC number) using send to a friend option.  It all worked out fine.

Date Posted: 2/17/2010 8:14 PM ET
Member Since: 11/30/2007
Posts: 5,014
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You may want to look at the address and see if it's to you. One time, I opened a book and knew I hadn't ordered that book. Then I looked at the address and it was suppose to go to another member who lives in my neighborhood. lol I did eventually get it to the intended member. I guess my mailman thought I was the only one in our neighborhood who received books. lol

Last Edited on: 2/17/10 8:15 PM ET - Total times edited: 1
Date Posted: 2/17/2010 10:34 PM ET
Member Since: 8/16/2007
Posts: 15,221
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Start with this section of the Help Center:

I received a book I didn't request!

If you cannot identify the sender from that to contact them, send the request ID from the wrapper to the Team through the Contact Us link and they will let you know which member sent it.  I always try to get the book to the other member if the sender mixed them up, I would want someone to do that for me.