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Topic: recieved unpostable book

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Subject: recieved unpostable book
Date Posted: 3/4/2009 3:50 AM ET
Member Since: 9/18/2008
Posts: 388
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I just got a wish listed book that is a major disappointment.  It arrived with a severely broken spine (pages falling out) and a big sticky spot on the back of the book.  I marked it RWAP and let the sender know what the problems were.  I assumed something had happened in transit until I got the sender's reply.  This is the reply I got:  "I bought the book "as is' at a flea market. If you dont want books that are used I would put that in your profile."

I don't have a problem with used books.  I do have a problem with books that are falling apart and have something disgusting on it (don't want to know what the sticky spot is-I had to throw the book away.  So now what????   This is a book I had really wanted and was completely unreadable.  Anyone know what you're recourse is for this type of situation?

Date Posted: 3/4/2009 6:15 AM ET
Member Since: 12/21/2007
Posts: 1,642
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I would send another PM with the pertinent part of the help center documents cut and pasted into it. The part that says no stains and intact binding is required.  I'd give a deadline for the person to return my credit and also put in the message that upon the return of the credit I will mark the transaction resolved in my transaction archive. If they don't return the credit, then I will have no choice to mark the transaction unresolved. This is all assuming you want the credit back.

Date Posted: 3/4/2009 8:46 AM ET
Member Since: 8/10/2005
Posts: 4,601
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Yep, that's what I would do, too. Used is one thing--but unpostable is another entirely. I would even copy and paste the posting guidelines into your next PM, say you want your credit returned and give a timeline--"I cannot re-post this book into the system as it does not meet PBS posting guidelines, so I would like my credit back within a week or I will mark the transaction as unresolved."

Also, you might let her know that "putting a note in the profile" does no good at all. I never look at the profile of people I'm ordering from in FIFO, so notes there are wasted. What she meant, I think, is having Requestor Conditions, but that shouldn't be necessary to simply get books that are postable by PBS guidelines!

Cheryl

Date Posted: 3/4/2009 9:03 AM ET
Member Since: 8/9/2007
Posts: 4,058
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What Barbara said.  Copy & paste the book conditions guidelines in there and make sure she understands that PBS is a used bookswap, but there are certain standards for the books she posts here, and this one clearly doesn't meet them.  You might also try saying something to the effect that if she refunds your credit, you can mark it resolved, which won't have as much of a negative impact on her transaction record as an unresolved RWAP transaction will.  Then maybe add something in there telling her where she'll find the tab to refund the credit (in the transaction archive).  I'd strive for an helpful & informative tone.  She may react defensively, but if that's the case, she would have done so regardless of how you worded it.

Date Posted: 3/4/2009 9:04 AM ET
Member Since: 5/16/2008
Posts: 2,177
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I just responded to your other post, sorry you're having a bad run. I think you'll quickly learn (if you haven't already from others' experiences they post here) that some people (this will shock you) are NEVER WRONG!!!!!!!!!! Everything they do is perfect and correct and how dare you question them? Of course, I'm being sarcastic. But there's tons of posts here about how someone sent a crap book, and when they got a message about it, responded with vitrol and hate. I wish you luck getting your credit back, but most of these people refuse. Just try to sit tight and know that if they do this to enough people, hopefully PBS will remove them. You can consider offering the book as a freebie in the BB, someone who is desperate to read it may just pick it up.

Date Posted: 3/4/2009 11:36 AM ET
Member Since: 8/23/2007
Posts: 26,510
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When you mark a WL book RWP it goes back on your WL in the same position you were in before.   I would do what the others said.  Unfortunately you can't make them give your credit back. But you may help get them booted off PBS if they habitually send out bad books.  They will close the accounts of people who rack up a lot of RWPs and don't resolve the issue.

Date Posted: 3/4/2009 1:17 PM ET
Member Since: 12/9/2007
Posts: 9,601
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May I say that when PBS gets a lot of exposure and then a lot of new members - some of those members don't read the guidelines.  Sad but true.  Also - not to be negative - but I've found that sometimes a few members here will try to take advantage of new members.  It happened to me when I first joined.  I'm not saying that's what happened here because it doesn't seem that would work too well for FIFO orders - but it does happen.  So take solace in the thought that the majority of members here have only good and honest intentions and let the rest work their way out.  I'm also sorry this happened to you.  I hope you find it is the vast minority of people who are like this.

Ruth