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Topic: Reporting

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Subject: Reporting
Date Posted: 8/24/2012 9:42 PM ET
Member Since: 2/23/2006
Posts: 190
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I have a quick question...I requested a book and it was accepted.  I have RC's posted that I will only accept books that meet PBS rules....My request was accepted and today...two days later, I get a PM saying the book has water damage.   I don't know why my request was accepted in the first place....Is there away to report this as this request will just sit there.   I PM'd back and told the sender that I could not accept and please delete request, as if I do it and request again.......It will go right back to this sender...This is holding up my request.   

Date Posted: 8/24/2012 10:25 PM ET
Member Since: 3/13/2009
Posts: 8,022
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You did the right thing by telling the sender to cancel the request on their end.  I would also report the transaction (with the transaction number) by using the "contact us" button at the bottom of the webpage, as water damage is considered unpostable and may not be traded through the FIFO system.  This way the administrators can get in contact with the sender and formally address the issue.

Date Posted: 8/24/2012 10:28 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Yes, the sender should cancel this transaction (ASAP).  A liquid damaged book is not postable FIFO, under any conditions.  If the sender does not cancel in a reasonable amount of time, you might consider forwarding the pm to TPTB. 

Yes, unless there is a wishlist, if you cancel and re-order the same book will probably be offered to you again.

Date Posted: 8/24/2012 10:48 PM ET
Member Since: 4/6/2007
Posts: 1,412
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Last Edited on: 9/23/12 9:17 PM ET - Total times edited: 1
Date Posted: 8/25/2012 7:14 PM ET
Member Since: 10/6/2007
Posts: 460
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*red-faced*  While I am not the other party in this transaction, I've had that happen before.  I'm careful to check my books before posting them, but once found a book that had been requested by another member had highlighting on one page.  I pm'd her and she was ok with it, but boy, was I embarrassed!

MaryF

Date Posted: 8/25/2012 10:47 PM ET
Member Since: 2/23/2006
Posts: 190
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Thank you all for your responses.   My request has been read and not acted on...I have reported it as I am still sitting in limbo.   I appreciate your advice...I don't like creating waves, but have been really disappointed several times when I have received books, I could not and would not post....I only post books that meet the rules and would be so happy if all others did.....This is the reason I posted the RC I did....It asks nothing else, but that the book meet PBS rules.

 

Thank you all for your help

Date Posted: 8/26/2012 3:19 AM ET
Member Since: 12/28/2006
Posts: 14,177
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And there's the difference Mary, textbooks (books with highlighting or underlining) are postable under very specific conditions (ie the pm you send and permission to mail received).  Liquid damage is not postable FIFO under any conditions.

Date Posted: 8/26/2012 5:29 PM ET
Member Since: 8/26/2006
Posts: 9,337
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If the 1st sender has already canceled, and there was another copy available, the server will have immediately passed your order to the next sender in line.  Click on the PM button for the current transaction to see if there's a different name there.

I mention this because you didn't say it was a wish list offer, so there could be more than one copy posted in the system here.

Date Posted: 8/27/2012 12:00 PM ET
Member Since: 7/7/2007
Posts: 4,815
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<<I have RC's posted that I will only accept books that meet PBS rules>>

To help in future requests, if you haven't already done so, it might help if your RCs briefly and politely spell out the key points, i.e. "binding intact, no liquid damage" etc, depending on what matters most to you.  We should not have to do this, but many members are not entirely familiar with all the Condition Guidelines hold, and it might help to at least have someone decline the request, due to knowing from your RC that you didn't want the water damage, rather than putting you in this position.  I've done this on my own RCs, and it seems to have helped.