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Topic: Request ID - how can I view?

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Subject: Request ID - how can I view?
Date Posted: 11/7/2009 11:35 AM ET
Member Since: 8/22/2005
Posts: 1,103
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How can I see the request ID number for a transaction that is pending receipt?  (i.e., the book has been sent and I'm waiting to receive it).


I ordered multiple copies of the same book and received one in the mail today I can't match. Often I can click the PM option, viewing their user name, and see from the return address that it's close or a variation of their real name. But this one isn't even close. I thought it would be listed as part  of the "details", but it's  not.

Date Posted: 11/7/2009 12:20 PM ET
Member Since: 2/13/2007
Posts: 8,411
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 I believe it's only viewable on a printed wrapper.

Date Posted: 11/7/2009 12:35 PM ET
Member Since: 8/23/2007
Posts: 26,510
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There name isn't on the return address?  You should be able to match it up to the state it came from.

If tey didn't include any identifying information then I'll guess you'll have to wait until your other copies come and see what's left. Or until someone PMs you to ask why haven't marked it received.

Date Posted: 11/7/2009 1:22 PM ET
Member Since: 8/22/2005
Posts: 1,103
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Wow, that's really strange to me that the unique identifier for the transaction wouldn't be part of the details. Maybe they will consider adding it for the future.

Date Posted: 11/7/2009 2:37 PM ET
Member Since: 1/17/2009
Posts: 9,664
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Contact PBS and give them the transaction number. They should be able to match it in their system ... its just not available to us.

Date Posted: 11/7/2009 6:26 PM ET
Member Since: 1/20/2009
Posts: 2,680
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The transaction number is solely for use by the PBS team. It's an identifier they use, not us. If you ask them though, they'll be able to look it up for you and tell you which request it pertains to.

I know it's strange, but it's far easier for all requests to be kept track of in the PBS system if they have a unique identification number. That way the system puts everything related to that request under that number, and the PBS team can be sure no records get confused.