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Topic: Requested book from me but Account Suspended or Closed

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Subject: Requested book from me but Account Suspended or Closed
Date Posted: 3/6/2009 5:26 PM ET
Member Since: 8/8/2007
Posts: 50
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I just received a request for a book from my bookshelf, after accepting that I could send it later, I went to check out the members account. This is what I found.

This account is currently suspended or closed

It appears that they had a credit to be able to request the book, but if the account is suspended or closed, how will they be able to mark it as received?

What should I do? Go ahead and send it and hope it doesn't get "Lost in the mail".

Or just cancel the transaction and repost the book later?

Has anyone had this happen to them.

Thanks

Date Posted: 3/6/2009 5:31 PM ET
Member Since: 8/23/2007
Posts: 26,510
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IT could be that they are using up their credits and stopping the use of PBS. Although I would have kept my account open until all my transactions were completed.

The sytem will mark a book received automatically if an account is closed or deemed inactive (they haven't logged on since requesting the book). 

I'm not sure what to tell you.  Is it a book that was on your shelf for a long time and had lots of copies?  If so then I'd probably send the book but use the PBS postage to get the credit right away.

If its a WL book or a book with few copies posted-then I might cancel and repost the book.  It does seem odd that they would close their account before receiving all the books they requested. So this may be an account that PBS closed for some reason. 

Date Posted: 3/6/2009 5:35 PM ET
Member Since: 6/25/2007
Posts: 5,637
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I'd assume TPTB closed the account for some infraction.

The only way to close your account is to send a message to TPTB. I'm pretty sure they wouldn't close an account by request if there were still active transactions.

ETA: sometimes the suspensions are temporary and only last until the member can contact TPTB and clear up any issues.  But of course, there is no way for anyone to know just by looking at the account if it's a permanent ban or just temporary.

 



Last Edited on: 3/6/09 5:40 PM ET - Total times edited: 2
Date Posted: 3/7/2009 3:24 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Minimum, you should use DC or printable postage (if you decide to send at all)

Maybe ask your Tour Guide for advice?



Last Edited on: 3/7/09 3:24 AM ET - Total times edited: 1
Date Posted: 3/8/2009 9:15 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 7:02 PM ET - Total times edited: 1
Date Posted: 3/8/2009 9:20 PM ET
Member Since: 4/23/2007
Posts: 9,520
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I was going to say, yes, use PBS postage or DC, get your credit and it wont' be an issue.

Date Posted: 3/8/2009 10:35 PM ET
Member Since: 1/29/2006
Posts: 54,837
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Kent, if you want to send and get the credit then I agree with sending it using PBS DC or Postage.  (PBS Postage gets you credit as soon as you mark mailed.  Just DC it has to be scanned)  On one hand, I'd be inclined not to send at all but, the fact is, if you cancel your books loses its place in line and you have to repost it.

I also would have to agree I'd suspect the account is suspended by PBS.  I say this only because one of the reasons you can't just close your own account, but have to talk to the PBS Team, is so they can see if you have open transactions that need handling.  

Was the transaction there for a while (you do have 5 days to respond) or did it just come in and already they have been closed/suspended?  I have to admit, that would seem rather odd (if it happened very quickly like that)

Date Posted: 3/9/2009 8:54 AM ET
Member Since: 8/10/2005
Posts: 4,601
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If an account is closed or suspended, PBS system marks a book as received when it goes "lost" in the system, I believe. But I would contact TPTB and ask whether you should send the book. If the person had their account closed for cause, you don't want to give them a book they shouldn't have.

Cheryl

Date Posted: 3/9/2009 9:52 AM ET
Member Since: 1/8/2007
Posts: 8,139
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I ditto what Cheryl said. Contact TPTB. If there's a problem with the other account, they can cancel the order from the other side, leaving you first in FIFO for the next order.

Date Posted: 3/11/2009 5:43 PM ET
Member Since: 8/8/2007
Posts: 50
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Thanks for all of the good suggestions. I ended up cancelling the order, but a few days later, the same person requested it again. This time their account was active so I happily sent it on its way.

I used Quick Credit on it just in case ;)

Date Posted: 3/11/2009 7:17 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It's possible that their account was temporarily suspended because they lost computer access for a few days or forgot to use vacation hold and had a bunch of time outs.   So PBS reinstated them when they finally were able to get onliine and straighten things out.