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Topic: requested book not on my shelf

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Subject: requested book not on my shelf
Date Posted: 5/14/2009 10:17 PM ET
Member Since: 2/26/2009
Posts: 36,023
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I am confused, perhaps someone can help...

A book was requested from me today that is not on my shelf.  I did have the book about a month ago but someone ordered it.  Why would it be requested from me again?

Date Posted: 5/14/2009 10:27 PM ET
Member Since: 1/28/2007
Posts: 765
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I don't know?  You might look in My Account / Transaction Archive for clues.

Date Posted: 5/14/2009 10:28 PM ET
Member Since: 2/26/2009
Posts: 36,023
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Did that, that's how I figured out that I had it and mailed it.

Date Posted: 5/14/2009 11:17 PM ET
Member Since: 9/24/2007
Posts: 453
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I had that happen a couple months ago- it was a glitch.  Actually it was a book I've never even listed.  Just contact PBS and let them know.

Date Posted: 5/15/2009 10:30 AM ET
Member Since: 8/10/2005
Posts: 4,600
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All you have to do is cancel the order and the book will be removed from your shelf. There should be a box when you cancel to explain to the ordering member that this was a book that had already been posted and ordered by someone else a couple of months ago, apologize for the inconvenience. I would also then contact PBS about it, and check what's listed on your PBS bookshelf against what books you actually have available to make sure there's no other glitchy things going on.

Cheryl