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Topic: Requesters don't respond to PBS required PMs...what to do?

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Subject: Requesters don't respond to PBS required PMs...what to do?
Date Posted: 1/21/2011 1:32 PM ET
Member Since: 4/4/2009
Posts: 74
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I have been posting a hard to find, high demand book, in fact got it from PBS, it is used as a textbook in some local colleges.    In very good condition but has 4-5 pages with yellow highlighting.

So, in accordance with PBS rules, I accept the book request,so I can obtain the requestoer's pm addres, write to requester

stating conditon of book and I ask them to pm me back per PBS rules ( "reciever must agree to condition of book")

I tell them I need a reply within 2 days, and then......hear nothing back.

By now of course I have marked that I will send the book by a certain date, and the clock is ticking, days go by with no reply.

I had no chocie but to cancel one posting already. Any suggestions would be very much appreciated.


Last Edited on: 1/21/11 2:06 PM ET - Total times edited: 1
Date Posted: 1/21/2011 2:07 PM ET
Member Since: 8/16/2007
Posts: 15,226
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I don't think there is much you can do, but keep cancelling and re-posting since you do need their acceptance before sending. I'd probably give it about 3 tries and if they still don't do anything, send in Feedback and ask the Team to look and see if the account is inactive or if they can prompt the person to reply. Otherwise offer it in the Bazaar or your siggy line with the highlighting explained.

Date Posted: 1/21/2011 2:08 PM ET
Member Since: 1/17/2009
Posts: 10,245
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Accept the request but always pick the longest mailing date out if you will need to PM.

Unfortunately there is nothing you can do if the receiver does not answer the PMs. You just have to cancel the request. I would wait as long as possible before canceling.

I  am not sure if you are talking about a WL book or just one from your shelf. But if it is from your bookshelf, you can just repost it at that point, maybe someone else will order it. If it is a WL book, you could offer it again and see if the receiver responds the second time.

Subject: It is a wishlisted book.
Date Posted: 1/21/2011 5:56 PM ET
Member Since: 4/4/2009
Posts: 74
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Heavily in demand, from what I can see.

I pm'd at the point where the page showed a member "was waiting 48 hours " and then when same member requested the book, I pm'd again, and STILL no answer. 2 pm's in 2 days.

First member did cancel but never pm'd me to say no, thanks.

( that taught me to be sure to check name and address on the request the next day, since the book goes right back to the requested page when someone else wants it.)

When I cancel I have to explain why, and it is always the same explanation.

"Member did not respond, member did not cancel rquest, could not send, had to cancel."


I will keep it up until closer to mail date, good suggestion.

Maybe the third time I post it will be the charm.


I know we have "requester conditions"..maybe we need " book conditions" for things like this?

Date Posted: 1/21/2011 7:26 PM ET
Member Since: 12/3/2005
Posts: 3,405
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If it is heavily WLed then perhaps you should just post in the bazaar.

Date Posted: 1/21/2011 10:03 PM ET
Member Since: 7/19/2008
Posts: 15,485
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If it is a WL book, then the requestor should not cancel if they do not want to lose their place in line.  In the past, I have asked the member to put up a temporary RC so that I can go on to the next member.  Otherwise you get stuck in a loop.

Date Posted: 1/22/2011 8:47 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Also when you cancel, they go back to the WL at #1 and it jsut gets offered to them again if you repost right away.  If it's the same person over and over again-it could be a book on autorequest on an abandoned account that happens to still have a credit.

Also not everyone has computer access everyday.  So make sure you give them enough time to accept.  We have members that only have internet access during the week at work or when they can get to the library or public Wi-Fi place.

Date Posted: 1/22/2011 8:48 AM ET
Member Since: 8/23/2007
Posts: 26,510
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If it keeps happneing wiht the same person over and over again, I'd PM PBS and ask them what to do-if they see signs that this perosn hasn't logged on to PBS in a while, they might put them on vacation hold and let you get to the next wisher.

Subject: You have made good points.
Date Posted: 1/22/2011 3:34 PM ET
Member Since: 4/4/2009
Posts: 74
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The first requestor I pm'd never answered in 3 days, I canceled, a 2nd (different ) requester appeared but this one has not responded in 3 days.

I had not thought about limited computer access, and did not realize books could go autorequest on

abandoned accounts! What a great insight, I really thank you for that.enlightened

I will leave book up for a few more days and see if I get permission to send.

Then I will offer it in Bazaar, per other suggestions.

Y'all have been so very helpful, I appreciate it. Thank you.


Date Posted: 1/22/2011 3:40 PM ET
Member Since: 12/28/2006
Posts: 14,177
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*hugs* M, frustrating to know there's probably PBS members that would love to receive your book, but having to wade through inactive members to get to the active ones.

Date Posted: 1/24/2011 5:15 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/2/15 4:11 PM ET - Total times edited: 1