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Topic: Can requesters see the reason that their request is declined?

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Subject: Can requesters see the reason that their request is declined?
Date Posted: 3/21/2011 2:21 PM ET
Member Since: 8/22/2009
Posts: 3
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I recently had to decline two book requests, and I feel really bad about it.  I gave a detailed explanation why in the box provided, but I was wondering if the requester gets to see that?  I would have sent them a PM, but I would have had to accept the request to do so. 

Date Posted: 3/21/2011 2:52 PM ET
Member Since: 4/7/2008
Posts: 15,690
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Yes, the requestors get an email from PBS that includes the sender's explanation for the decline (if there is one.)

Date Posted: 3/21/2011 5:56 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Yes, if you list a reason in the comment box the requester will see it.

Date Posted: 3/21/2011 5:58 PM ET
Member Since: 1/17/2009
Posts: 9,727
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And, PBS will never read it unless there is some need to investigate your account or someone reports you for sending a rude message.

(NOT meaning that you sent a rude message, just pointing out that the receiver not only receives the message, but is almost always the ONLY person who actually reads the message).

Date Posted: 3/21/2011 6:58 PM ET
Member Since: 4/30/2007
Posts: 2,728
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Oh yes.  I was once treated to a comment from someone who denied my RC in which they stated that I was "fussy" for requesting that they make sure that the ISBN of their book matched the one I had WLed.  I won't tell you what adjective I'd use to describe THAT person.  Bottom line: don't bother with detail.  A simple "does not meet requester's conditions" will suffice in most, if not all, cases.

Date Posted: 3/21/2011 8:47 PM ET
Member Since: 7/19/2008
Posts: 15,400
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They will see the reason.  But they do not see who turned them down. 



Last Edited on: 3/21/11 8:47 PM ET - Total times edited: 1